Datacard Group How to Resolve Mag Stripe Error on Datacard Printers

MS-01424 Mag Stripe Error

Unable to read any data from the card.

Possible Cause 1: The cards do not have a magnetic stripe.

Solution 1: Load magnetic stripe cards in the input hopper.

Possible Cause 2: The magnetic stripe cards are not oriented correctly.

Solution 2: Load magnetic stripe cards correctly in the input hopper.

Possible Cause 3: The magnetic stripe on the card is High Coercivity material and the printer is set to Low Coercivity.

Solution 3: To use the cards you have, set the printer to use High Coercivity (using Diagnostics). To encode with Low Coercivity, obtain Low Coercivity cards. Make sure the cards work with your magnetic stripe reader.

Tips for success:

•If the magnetic stripe card does not have stripe material to match the tracks sent, this message can appear. For example, this message appears if you use a two-track card and send three tracks of magnetic stripe data.

•This message can appear if the automatic start sentinel adjustment (autoSSA) command does not complete successfully. See the information displayed by the Diagnostics Utility to address the problem.

If you cannot fix the problem, contact your service provider for assistance.

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Magnetic stripe