Solution 2 Reset the product | HP C5500 guide

Solution 1: Make sure you use the power cord that came with the product

Solution:

•Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.

1Power connection

2Power cord and adapter

3Power outlet

•If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet.

•Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

•If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

Cause: The product was not being used with the power cord provided. If this did not solve the issue, try the next solution.

Solution 2: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

If this did not solve the issue, try the next solution.

Troubleshooting

Setup troubleshooting

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HP C5500 manual Solution 2 Reset the product

Contents

Windows Help HP Photosmart C5500 All-in-One series Page Contents Use the photo features Print from your computer Use the copy features Use the scan featuresUse the reprint features Troubleshooting Maintain the HP All-in-One HP warranty and support Technical information Index HP Photosmart C5500 All-in- One series Help OneHP Photosmart seriesC5500 HelpAll- HP All-in-One overview HP All-in-One at a glance Control panel features Control panel overview Label Icon Name and Description Menu overview Display iconsDisplay sleep state Copy Menu Setup Menu Photo MenuScan Menu Help Menu To enter text using the visual keyboard Enter text using the visual keyboardUse the HP Photosmart Software Use the HP Photosmart Software Overview Find more information Start Here guide Find more information Finish setting up the HP All-in- One Set your preferencesSet your language and country/region To set your language and country/region To set the default paper tray Enable faster browsing of photosTo turn faster browsing on or off Set the energy save mode Set the paper tray for printing from a Bluetooth deviceRestore the factory defaults To turn energy saving mode on or off To restore the factory defaults To turn the demo mode on or offPlay a slideshow on the display To turn the tips slideshow on or off Connect to a Bluetooth device What you need for a Bluetooth connectionTo enable printer sharing on a Windows computer Connect to a computer To find out the device address of the product Manage your Bluetooth settings To install and print using the Microsoft stackTo install and print using the Widcomm stack Click View devices in range To view and print Bluetooth settings View and print Bluetooth settingsChange the device name Set Bluetooth security for the HP All-in-One To change the device name of the productRelated topics Set the security level To set the product to require passkey authentication Set the HP All-in-One to be invisible to Bluetooth devicesReset Bluetooth settings on the HP All-in-One To set the product to be Not visible To reset the Bluetooth settings Finish setup How do I? How do Load originals Load originals and load paperTo load an original on the glass Choose papers for printing and copying Recommended papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo Paper Recommended papers and media for printing only HP Premium Inkjet Transparency FilmHP Premium Inkjet Paper HP Bright White Inkjet Paper Papers to avoid Additional papers to avoid when copying Load paperLoad full-size paper or small-size photo paper To load full-size paper Slide the paper-width guide to its outermost position Load andoriginals Load postcards, Hagaki, or index cards To load postcards, Hagaki, or index cards in the photo tray Load envelopes To load envelopes Load originals and load paper Load other types of paper Load a CD/DVD To load a regular-size 120 mm CD/DVD on the CD/DVD tray Load originals and load paper To load a small-size 80 mm CD/DVD on the CD/DVD tray Load originals and load paper Avoid paper jams Clear paper jams on Load originals and load paper Print from a software application Print from your computerTo print from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper size Set the paper type for printing View the print resolutionTo set the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or quality Change the saturation, brightness, or color tone Scale the document sizePreview your print job Change the default print settings To change the default print settingsPrinting shortcuts To preview your print job Create printing shortcuts Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab Print a borderless image Perform special print jobsTo print a borderless image Print a photo on photo paper To print a photo on photo paper Print using Maximum dpi Off applies no HP Real Life Technologies to the image Print onto a CD/DVD To print in Maximum dpi modeTo print directly onto a CD/DVD Print on both sides To print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Left-edge binding for left-to-right languages Print a multiple-page document in reverse order Print multiple pages on a single sheetTo print multiple pages on a single sheet To print a multiple-page document in reverse order Reverse an image for iron-on transfersTo reverse an image for iron-on transfers Print a group of addresses on labels or envelopes Print on transparenciesTo print on transparencies Expand Document Options, and then expand Printer Features Print a posterTo print a group of addresses on labels or envelopes To print a poster Stop a print job Print a Web Print Use the photo features Insert a memory card Print photos To insert a memory card To print photos Press Print Photos Create special projects from your photos Save photos to your computerTo create special projects At the Print Preview screen, press Print Photos Edit photos using the control panel Remove red-eyeRotate a photo To save photos To rotate a photo Zoom and pan to crop a photoTo crop a photo Automatically enhance your photos Print a frame around your photoTo turn off automatic photo enhancement To print a frame around your photo Adjust the brightness of your photos To adjust the brightnessApply special color effects to your photos To change the color effects No Effect Black & White Sepia Antique Photos Scan an image Use the scan featuresScan an original to a computer Scan an original to a memory card To scan to a computer Edit a scanned image Edit a scanned documentTo save a scan to the memory card or storage device Press Start Scan Stop scanning To stop scanning Make a copy Use the copy featuresTo make a copy from the control panel Change the copy settings for the current job Preview your copy jobPress Start Copy Black or Start Copy Color to begin copying To preview your copy from the control panel Set the copy paper size Set the number of copiesSet the copy paper type Control panel setting Change copy speed or quality Change default copy settings Adjust the lightness and darkness of your copyTo adjust the copy contrast from the control panel To set default copy settings from the control panel Resize an original to fit onto letter or A4 paper Perform special copy jobsTo resize a document from the control panel Shift the left margin Crop an originalTo crop your copy from the control panel To correct copy quality issues Stop copyingImprove the quality of a copy To shift the margin for your copy from the control panel Use the reprint features Make reprints of your photosEdit a photo before reprinting Fix a faded original To fix a faded original photo when making a reprint Adjust the brightness of your photos Apply special color effects to your photos Maintain the HP All-in-One Work with print cartridges Handle the print cartridges Check the estimated ink levels Replace the print cartridges To check the ink levels from the control panelTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combination To replace the print cartridges Work with print cartridges 101 One Use a photo print cartridge Use the print cartridge protector Remove ink from your skin and clothing Remedy Ink-backup mode Advanced print cartridge maintenanceInk-backup mode output Exit ink-backup mode To align newly installed print cartridges Align the print cartridges Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts One Clean the area around the ink nozzles To clean the area around the ink nozzles Work with print cartridges 113 Print a self-test report To print a self-test report Clean the HP All-in-One Clean the glassClean the lid backing To clean the glass To clean the lid backing Clean the exteriorTurn off the HP All-in-One Shop for ink supplies To order print cartridges from your desktop Shop for ink supplies Troubleshooting Setup troubleshootingTroubleshooting common setup issues View the Readme file Product will not turn on Solution Solution 2 Reset the product Solution 4 Contact HP to replace the power supply Solution 3 Press the On button more slowlySolution 5 Contact HP support for service After setting up the product, it does not print Work with print cartridges on Solution 4 Load paper in the input tray Solution 3 Press the On button to turn on the productDisplay shows the wrong language Wrong measurements are showing in menus on the display To start the installation from a Windows computer Minimum System Checks screen appearsRed X appears on the USB connect prompt To retry the USB connection To uninstall the software and reset the product Received a message that an Unknown Error has occurredTo uninstall the software completely Troubleshooting To run the Disk Cleanup utility More information about the Disk Cleanup utilityTo install the software Click the check box next to Do not show this message again To uninstall and reinstall the software Uninstall and reinstall the softwareRegistration screen does not appear Paper jams Clear paper jams Information on paper To clear a paper jam from the rear door Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 5 Check the print settings Solution 6 Clean or replace the print catridges Solution 2 Check the paper type Solution 1 Check the print settingsInk is not filling the text or graphics completely Solution 4 Check the print catridges Solution 5 Replace the print cartridge Solution 1 Check the paper type Solution 3 Rotate the image Solution 2 Use a higher print quality settingPrintouts have horizontal streaks or lines Solution 4 Clean the print cartridge nozzles Solution 1 Make sure the paper is loaded correctlySolution 5 Check the print catridges Solution 6 Replace the print cartridge Printouts are faded or have dull colors Solution 1 Check the print settings Solution 4 Clean the glass Clean the lid backing on Clean the glass on Solution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts seem blurry or fuzzy Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedPrintouts have vertical streaks Solution 3 Ensure that the rear door is securely installed Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Solution 2 Wait while the ink dries Solution 3 Clean the rollers Solution 2 Check the print settingsPaper is not picked up from the input tray Solution 4 Contact HP support for service To clean the rollersText edges are jagged Solution 1 Use TrueType or OpenType fonts Print troubleshootingSolution 2 Align the print cartridges Solution 1 Load the stack of envelopes correctly Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Envelopes print incorrectly Solution 1 Turn on the product Solution 2 Load paper in the input traySolution 3 Select the correct printer Product is not responding Solution 4 Check the printer driver status Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam To check the printer driver status Solution 8 Make sure the print carriage can move freely Carriage stall on Nothing happens when I try to print Solution 10 Reset the productSolution 1 Reset the product Solution 2 Print a previously saved version of the document Print troubleshooting 155 Solution 6 Remove all cancelled print jobs from the queue Pages in my document came out in the wrong order Print a multiple-page document in reverse order on Solution 1 Check the printer margins To check your margin settingsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctly Solution 1 Check the margin settings Text or graphics are cut off at the edge Solution 3 Load the stack of papers correctly Solution 2 Check the layout of the documentTo preview the print layout Solution 3 Check the print cartridge Solution 4 Try printing with bordersBlank page came out while printing Memory card troubleshooting Load full-size paper or small-size photo paper on My memory card no longer works in my digital camera Solution 1 Remove and reinsert the memory cardPhoto light next to the memory card slots is blinking Solution 1 Insert the memory card properly Solution 2 Remove the additional memory cardProduct does not read the memory card Solution 3 Remove the additional memory card Solution 4 Reformat the memory card in your digital cameraSolution 1 Install the product software To install the product software Solution 2 Turn on the product Solution 3 Turn on the computer Scan troubleshooting Solution 1 Set the camera to PictBridge modeSolution 2 Save the photos in a supported file format Solution 3 Select photos on the camera for printing Solution 1 Turn on your computer Solution 3 Install the HP Photosmart SoftwareScan fails Scan halts Solution 4 Start the HP Photosmart Software Scan fails because of insufficient computer memoryScanned image is blank Scanned image is incorrectly cropped Solution 1 Adjust the brightness in the software Text is incorrect or missingScanned image has incorrect page layout Scanned image shows dotted lines instead of text Scan feature does not work Solution 2 Clean the glass and lidSolution 3 Select the correct OCR language Solution 1 Turn on the computer Nothing happens when I try to copy Copy troubleshootingSolution 3 Install or reinstall the HP Photosmart Software Solution 2 Place the original correctly on the glass Solution 5 Clear the paper jam Fit to Page is not working as expected Solution 1 Scan, enlarge, and then print a copyParts of the original do not appear or are cut off Solution 3 Wipe the glass and the back of the document lid Image is cropped when I make a borderless copySolution 1 Use Fit to Page to enlarge the photo Borderless copy has white space around the edges Solution 1 Scan, resize, and print the imagePrintout is blank Solution 2 Use photo paper to make borderless copies CD/DVD print troubleshootingProduct does not detect the CD/DVD holder Solution 2 Remove the CD/DVD holder from the storage area Solution 1 Push the CD/DVD holder into the CD/DVD traySolution 3 Place the CD/DVD on the CD/DVD holder Solution 4 Load the next disc on the CD/DVD holder Solution 1 Load a CD/DVD on the CD/DVD holderSolution 2 Load a CD/DVD with the printable side up Product does not detect a CD/DVD on the holder Solution 2 Load a new CD/DVD with the printable side up Solution 1 Change the software settingsProduct is printing on a non-printable area of my disc Solution 1 Use inkjet printable discs Product reports a CD/DVD size mismatch errorInk on the CD/DVD is not drying Design is not centered on my disc Errors Product messages Solution 2 Clear the paper jam from the front Solution 1 Clear the paper jam from the rear doorCarriage jam Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report Solution 6 Reset the product To reset the product Product stall error Solution 7 Contact HP support for serviceSolution 2 Contact HP support Mechanism error Solution 1 Clear the paper jam Photo tray problem Carriage blockedFirmware revision mismatch Memory is full Solution 3 Remove excess paper from the photo tray Solution 1 Load more paper in the photo traySolution 5 Make sure the photo paper is not curled Solution 6 Load one sheet of paper at a time Photo tray cannot engagePhoto tray cannot disengage CD/DVD tray open Solution 2 Load the next CD/DVD on the CD/DVD holder Insert CD/DVD holder CD/DVD holder not found Open CD/DVD trayCD/DVD not found Scan errors Solution 1 Verify if the software is installed correctly Solution 2 Refresh the Windows Device Manager To refresh the Windows Device Manager Cause The Digital Imaging Monitor was not running Solution 3 Verify if the Digital Imaging Monitor is runningTo check the status of the product Solution 5 Check the power supply To check the power supply To check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIA Solution 8 Disable the Lexbces service On the General tab, in the Service status area, click Start To restart the serviceComputer Management screen appears Solution 9 Run the Scan Diagnostic Utility Solution 11 Check the USB chipset and controller To check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print Solution 1 Print a self test report Solution 2 Clear the print queue Solution 3 Disconnect and reconnect the USB cableTo clear the print queue To disconnect and reconnect the USB cable To verify that the product is set as the default printer To verify the print driver Solution 5 Check if the printer is paused or offline Solution 6 Clear the print queue manuallyTo check if the printer is paused or offline To clear the print queue manually Solution 7 Stop and restart the print spooler To stop and restart the print spoolerTo verify the software application To print from Notepad Product might not be correctly installed Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 4 Uninstall and reinstall the productTo uninstall and reinstall the product Double-clickAdd/Remove Programs Product was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinations Select Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service Missing HP Photosmart Software Solution 1 Install the HP Photosmart Software To install the HP Photosmart Software File messages Error reading or writing the fileUnreadable files. NN files could not be read Solution 1 Reinsert the memory card Solution 2 Print photos from the computerPhotos not found File not found Solution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraGeneral user messages File corrupted Memory card error Solution 1 Remove all but one memory cardSolution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forward Solution 2 Empty the Recycle Bin on your desktop Borderless printing errorCard access error Disconnected Use only one card at a time Card is inserted incorrectly CD/DVD printing problem Card is damagedCard is not fully inserted CD/DVD is upside down Paper messages Solution 2 Make sure the paper is loaded correctly Solution 1 Replace the rear doorOut of paper Solution 3 Check the print settings Solution 5 Clean the rollers Paper jam or misfeed Paper mismatch Wrong paper width Power and connection messagesProduct not found Communication test failed Solution 2 Connect the product to the computerImproper shutdown Two-way communication lost Low on ink Print cartridge messagesCarriage stall Solution 1 Clear the paper jam from the rear door Try to print from your computer Solution 6 Reset the product Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridges Solution 5 Print cartridge might be defective Print cartridges incorrectly installed To make sure the print cartridges are installed correctly Non-HP cartridges installed Printing in ink-backup mode Solution 1 Insert the print cartridges Solution 2 Remove the tape from the print cartridges Solution 3 Remove and reinsert the print cartridges Solution 4 Contact HP supportSolution 1 Reinsert the print cartridges Print cartridges missing or not detected To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridge Incompatible print cartridges Solution 1 Check the print cartridge Solution 2 Contact HP support for servicePrint cartridge is not intended for use in this product Print cartridges in wrong slot To make sure the print cartridges are installed correctly Troubleshooting Print cartridge problem To determine which print cartridge is having the problem Tri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Previously used genuine HP cartridge installed Original HP ink depleted Replace the print cartridges on HP warranty and support Warranty Before you call HP support Phone support period Placing a call After the phone support period HP Quick Exchange Service Japan Remove the print cartridges before shipment Remove the control panel faceplate Pack the HP All-in-One Pack the HP All-in-One 275 HP warranty and support Specifications Technical information Print specifications Paper use Material safety data sheets PlasticsRecycling program HP inkjet supplies recycling program Regulatory notices Regulatory model identification number FCC statement Regulatory notices 283 Chapter Symbols/Numerics Index 286 287 288 289 290