Troubleshooting

Chapter 14

Solution 3: Remove and reinsert the print cartridges

Solution: One or both of the print cartridges are not installed or are installed incorrectly. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the copper-colored contacts of the print cartridges.

For more information, see:

“Clean the print cartridges” on page 107

Cause: One or both of the print cartridges were not installed or were installed incorrectly.

If this did not solve the issue, try the next solution.

Solution 4: Contact HP support

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The print cartridge was defective or not intended for use in this product.

Print cartridges missing or not detected

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Reinsert the print cartridges

•Solution 2: Clean the print cartridge contacts

•Solution 3: Replace the print cartridge

Solution 1: Reinsert the print cartridges

Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.

256 Troubleshooting