Text edges are jagged, To clean the rollers | HP C5500 instruction

Troubleshooting

Chapter 14

To clean the rollers

1.Turn off the product and remove the power cord.

2.Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product.

3.Dip the lint-free cloth into the purified or distilled water, and squeeze any excess water from it.

4.Clean the rubber rollers to remove any dust or dirt buildup.

5.Replace the rear door. Gently push the door forward until it snaps into place.

6.Plug the power cord back in, and turn on the product.

7.Try to print again.

Cause: The rollers were dirty and needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 4: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: You might need assistance to enable the product or software to function properly.

The text edges are jagged

Try the following solutions if the text in your printouts is not sharp and the edges are rough.

•Solution 1: Use TrueType or OpenType fonts

•Solution 2: Align the print cartridges

148 Troubleshooting

Image 151

HP C5500 manual Text edges are jagged, To clean the rollers, Solution 4 Contact HP support for service

Contents

Windows Help HP Photosmart C5500 All-in-One series Page Contents Print from your computer Use the photo features Use the copy features Use the scan featuresUse the reprint features Maintain the HP All-in-One Troubleshooting Technical information HP warranty and support Index HP Photosmart C5500 All-in- One series Help OneHP Photosmart seriesC5500 HelpAll- HP All-in-One at a glance HP All-in-One overview Control panel overview Control panel features Label Icon Name and Description Copy Menu Menu overviewDisplay icons Display sleep state Help Menu Setup MenuPhoto Menu Scan Menu To enter text using the visual keyboard Enter text using the visual keyboardUse the HP Photosmart Software Use the HP Photosmart Software Overview Start Here guide Find more information Find more information To set your language and country/region Finish setting up the HP All-in- OneSet your preferences Set your language and country/region To set the default paper tray Enable faster browsing of photosTo turn faster browsing on or off To turn energy saving mode on or off Set the energy save modeSet the paper tray for printing from a Bluetooth device Restore the factory defaults To turn the tips slideshow on or off To restore the factory defaultsTo turn the demo mode on or off Play a slideshow on the display Connect to a computer Connect to a Bluetooth deviceWhat you need for a Bluetooth connection To enable printer sharing on a Windows computer To find out the device address of the product Click View devices in range Manage your Bluetooth settingsTo install and print using the Microsoft stack To install and print using the Widcomm stack To view and print Bluetooth settings View and print Bluetooth settingsChange the device name Set the security level Set Bluetooth security for the HP All-in-OneTo change the device name of the product Related topics To set the product to be Not visible To set the product to require passkey authenticationSet the HP All-in-One to be invisible to Bluetooth devices Reset Bluetooth settings on the HP All-in-One To reset the Bluetooth settings Finish setup How do I? How do Load originals Load originals and load paperTo load an original on the glass HP Premium Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Plus Photo Paper HP Bright White Inkjet Paper Recommended papers and media for printing onlyHP Premium Inkjet Transparency Film HP Premium Inkjet Paper Papers to avoid To load full-size paper Additional papers to avoid when copyingLoad paper Load full-size paper or small-size photo paper Slide the paper-width guide to its outermost position Load andoriginals Load postcards, Hagaki, or index cards To load postcards, Hagaki, or index cards in the photo tray To load envelopes Load envelopes Load originals and load paper Load other types of paper To load a regular-size 120 mm CD/DVD on the CD/DVD tray Load a CD/DVD Load originals and load paper To load a small-size 80 mm CD/DVD on the CD/DVD tray Load originals and load paper Clear paper jams on Avoid paper jams Load originals and load paper Print from a software application Print from your computerTo print from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper size Set the paper type for printing View the print resolutionTo set the paper type for printing To select a print speed or quality To view the print resolutionChange the print speed or quality Change the page orientation Change the saturation, brightness, or color tone Scale the document sizePreview your print job To preview your print job Change the default print settingsTo change the default print settings Printing shortcuts Click the Printing Shortcuts tab Create printing shortcutsDelete printing shortcuts To create a printing shortcut Print a borderless image Perform special print jobsTo print a borderless image To print a photo on photo paper Print a photo on photo paper Off applies no HP Real Life Technologies to the image Print using Maximum dpi Print onto a CD/DVD To print in Maximum dpi modeTo print directly onto a CD/DVD To print on both sides Print on both sides To print a multiple-page document as a booklet Print a multiple-page document as a booklet Left-edge binding for left-to-right languages Print a multiple-page document in reverse order Print multiple pages on a single sheetTo print multiple pages on a single sheet To print a multiple-page document in reverse order Reverse an image for iron-on transfersTo reverse an image for iron-on transfers Print a group of addresses on labels or envelopes Print on transparenciesTo print on transparencies To print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster To print a group of addresses on labels or envelopes Print a Web Stop a print job Print Insert a memory card Use the photo features To insert a memory card Print photos Press Print Photos To print photos At the Print Preview screen, press Print Photos Create special projects from your photosSave photos to your computer To create special projects To save photos Edit photos using the control panelRemove red-eye Rotate a photo To rotate a photo Zoom and pan to crop a photoTo crop a photo To print a frame around your photo Automatically enhance your photosPrint a frame around your photo To turn off automatic photo enhancement To change the color effects Adjust the brightness of your photosTo adjust the brightness Apply special color effects to your photos No Effect Black & White Sepia Antique Photos Scan an image Use the scan featuresScan an original to a computer To scan to a computer Scan an original to a memory card Press Start Scan Edit a scanned imageEdit a scanned document To save a scan to the memory card or storage device To stop scanning Stop scanning Make a copy Use the copy featuresTo make a copy from the control panel To preview your copy from the control panel Change the copy settings for the current jobPreview your copy job Press Start Copy Black or Start Copy Color to begin copying Set the copy paper size Set the number of copiesSet the copy paper type Change copy speed or quality Control panel setting To set default copy settings from the control panel Change default copy settingsAdjust the lightness and darkness of your copy To adjust the copy contrast from the control panel Resize an original to fit onto letter or A4 paper Perform special copy jobsTo resize a document from the control panel Shift the left margin Crop an originalTo crop your copy from the control panel To shift the margin for your copy from the control panel To correct copy quality issuesStop copying Improve the quality of a copy Fix a faded original Use the reprint featuresMake reprints of your photos Edit a photo before reprinting To fix a faded original photo when making a reprint Adjust the brightness of your photos Apply special color effects to your photos Work with print cartridges Maintain the HP All-in-One Check the estimated ink levels Handle the print cartridges Printer Toolbox appears Click the Estimated Ink Level tab Replace the print cartridgesTo check the ink levels from the control panel To check the ink levels from the HP Photosmart Software To replace the print cartridges Choose the right cartridge combination Work with print cartridges 101 One Use the print cartridge protector Use a photo print cartridge Remedy Remove ink from your skin and clothing Exit ink-backup mode Ink-backup modeAdvanced print cartridge maintenance Ink-backup mode output Align the print cartridges To align newly installed print cartridges Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts One Clean the area around the ink nozzles To clean the area around the ink nozzles Work with print cartridges 113 To print a self-test report Print a self-test report To clean the glass Clean the HP All-in-OneClean the glass Clean the lid backing To clean the lid backing Clean the exteriorTurn off the HP All-in-One To order print cartridges from your desktop Shop for ink supplies Shop for ink supplies View the Readme file TroubleshootingSetup troubleshooting Troubleshooting common setup issues Product will not turn on Solution 2 Reset the product Solution Solution 4 Contact HP to replace the power supply Solution 3 Press the On button more slowlySolution 5 Contact HP support for service Work with print cartridges on After setting up the product, it does not print Solution 4 Load paper in the input tray Solution 3 Press the On button to turn on the productDisplay shows the wrong language Wrong measurements are showing in menus on the display To retry the USB connection To start the installation from a Windows computerMinimum System Checks screen appears Red X appears on the USB connect prompt To uninstall the software and reset the product Received a message that an Unknown Error has occurredTo uninstall the software completely Troubleshooting Click the check box next to Do not show this message again To run the Disk Cleanup utilityMore information about the Disk Cleanup utility To install the software To uninstall and reinstall the software Uninstall and reinstall the softwareRegistration screen does not appear Clear paper jams Paper jams To clear a paper jam from the rear door Information on paper Wrong, inaccurate, or bleeding colors Print quality troubleshooting Solution 3 Check the paper type Solution 6 Clean or replace the print catridges Solution 5 Check the print settings Solution 2 Check the paper type Solution 1 Check the print settingsInk is not filling the text or graphics completely Solution 4 Check the print catridges Solution 1 Check the paper type Solution 5 Replace the print cartridge Solution 3 Rotate the image Solution 2 Use a higher print quality settingPrintouts have horizontal streaks or lines Solution 4 Clean the print cartridge nozzles Solution 1 Make sure the paper is loaded correctlySolution 5 Check the print catridges Printouts are faded or have dull colors Solution 6 Replace the print cartridge Solution 1 Check the print settings Clean the lid backing on Clean the glass on Solution 4 Clean the glass Solution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts seem blurry or fuzzy Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedPrintouts have vertical streaks Solution 2 Wait while the ink dries Solution 3 Ensure that the rear door is securely installedSolution 1 Print on a page of plain paper To remove excess ink using plain paper Solution 3 Clean the rollers Solution 2 Check the print settingsPaper is not picked up from the input tray Solution 4 Contact HP support for service To clean the rollersText edges are jagged Solution 1 Use TrueType or OpenType fonts Print troubleshootingSolution 2 Align the print cartridges Envelopes print incorrectly Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jams Product is not responding Solution 1 Turn on the productSolution 2 Load paper in the input tray Solution 3 Select the correct printer To check the printer driver status Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jam Carriage stall on Solution 8 Make sure the print carriage can move freely Solution 2 Print a previously saved version of the document Nothing happens when I try to printSolution 10 Reset the product Solution 1 Reset the product Print troubleshooting 155 Solution 6 Remove all cancelled print jobs from the queue Print a multiple-page document in reverse order on Pages in my document came out in the wrong order Solution 3 Load the stack of paper correctly Solution 1 Check the printer marginsTo check your margin settings Solution 2 Verify the paper size setting Text or graphics are cut off at the edge Solution 1 Check the margin settings Solution 3 Load the stack of papers correctly Solution 2 Check the layout of the documentTo preview the print layout Solution 3 Check the print cartridge Solution 4 Try printing with bordersBlank page came out while printing Load full-size paper or small-size photo paper on Memory card troubleshooting My memory card no longer works in my digital camera Solution 1 Remove and reinsert the memory cardPhoto light next to the memory card slots is blinking Solution 1 Insert the memory card properly Solution 2 Remove the additional memory cardProduct does not read the memory card To install the product software Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera Solution 1 Install the product software Solution 3 Turn on the computer Solution 2 Turn on the product Solution 3 Select photos on the camera for printing Scan troubleshootingSolution 1 Set the camera to PictBridge mode Solution 2 Save the photos in a supported file format Scan halts Solution 1 Turn on your computerSolution 3 Install the HP Photosmart Software Scan fails Scanned image is incorrectly cropped Solution 4 Start the HP Photosmart SoftwareScan fails because of insufficient computer memory Scanned image is blank Scanned image shows dotted lines instead of text Solution 1 Adjust the brightness in the softwareText is incorrect or missing Scanned image has incorrect page layout Solution 1 Turn on the computer Scan feature does not workSolution 2 Clean the glass and lid Solution 3 Select the correct OCR language Nothing happens when I try to copy Copy troubleshootingSolution 3 Install or reinstall the HP Photosmart Software Solution 5 Clear the paper jam Solution 2 Place the original correctly on the glass Fit to Page is not working as expected Solution 1 Scan, enlarge, and then print a copyParts of the original do not appear or are cut off Solution 3 Wipe the glass and the back of the document lid Image is cropped when I make a borderless copySolution 1 Use Fit to Page to enlarge the photo Borderless copy has white space around the edges Solution 1 Scan, resize, and print the imagePrintout is blank Solution 2 Use photo paper to make borderless copies CD/DVD print troubleshootingProduct does not detect the CD/DVD holder Solution 2 Remove the CD/DVD holder from the storage area Solution 1 Push the CD/DVD holder into the CD/DVD traySolution 3 Place the CD/DVD on the CD/DVD holder Product does not detect a CD/DVD on the holder Solution 4 Load the next disc on the CD/DVD holderSolution 1 Load a CD/DVD on the CD/DVD holder Solution 2 Load a CD/DVD with the printable side up Solution 2 Load a new CD/DVD with the printable side up Solution 1 Change the software settingsProduct is printing on a non-printable area of my disc Design is not centered on my disc Solution 1 Use inkjet printable discsProduct reports a CD/DVD size mismatch error Ink on the CD/DVD is not drying Product messages Errors Solution 2 Clear the paper jam from the front Solution 1 Clear the paper jam from the rear doorCarriage jam Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report To reset the product Solution 6 Reset the product Product stall error Solution 7 Contact HP support for serviceSolution 2 Contact HP support Solution 1 Clear the paper jam Mechanism error Memory is full Photo tray problemCarriage blocked Firmware revision mismatch Solution 3 Remove excess paper from the photo tray Solution 1 Load more paper in the photo traySolution 5 Make sure the photo paper is not curled CD/DVD tray open Solution 6 Load one sheet of paper at a timePhoto tray cannot engage Photo tray cannot disengage Insert CD/DVD holder Solution 2 Load the next CD/DVD on the CD/DVD holder CD/DVD holder not found Open CD/DVD trayCD/DVD not found Solution 1 Verify if the software is installed correctly Scan errors To refresh the Windows Device Manager Solution 2 Refresh the Windows Device Manager Cause The Digital Imaging Monitor was not running Solution 3 Verify if the Digital Imaging Monitor is runningTo check the status of the product To check the power supply Solution 5 Check the power supply To check the USB connection To scan using WIA Solution 7 Try scanning with Windows Image Acquisition WIA Solution 8 Disable the Lexbces service On the General tab, in the Service status area, click Start To restart the serviceComputer Management screen appears Solution 11 Check the USB chipset and controller Solution 9 Run the Scan Diagnostic Utility To check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print Solution 1 Print a self test report To disconnect and reconnect the USB cable Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To clear the print queue To verify the print driver To verify that the product is set as the default printer To clear the print queue manually Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To check if the printer is paused or offline To print from Notepad Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To verify the software application Product might not be correctly installed Solution 2 Check the power cord and USB cable To check the USB connection Double-clickAdd/Remove Programs Solution 3 Restart the computerSolution 4 Uninstall and reinstall the product To uninstall and reinstall the product Product was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Product could not find available scan destinations Solution 1 Restart the computer Select Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Missing HP Photosmart Software Solution 6 Contact HP support for service To install the HP Photosmart Software Solution 1 Install the HP Photosmart Software File messages Error reading or writing the fileUnreadable files. NN files could not be read File not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer Photos not found File corrupted Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera General user messages Solution 3 Push the memory card all the way forward Memory card errorSolution 1 Remove all but one memory card Solution 2 Remove the memory card and reinsert it correctly Disconnected Solution 2 Empty the Recycle Bin on your desktopBorderless printing error Card access error Card is inserted incorrectly Use only one card at a time CD/DVD is upside down CD/DVD printing problemCard is damaged Card is not fully inserted Paper messages Solution 2 Make sure the paper is loaded correctly Solution 1 Replace the rear doorOut of paper Solution 5 Clean the rollers Solution 3 Check the print settings Paper jam or misfeed Paper mismatch Wrong paper width Power and connection messagesProduct not found Communication test failed Solution 2 Connect the product to the computerImproper shutdown Two-way communication lost Low on ink Print cartridge messagesCarriage stall Solution 1 Clear the paper jam from the rear door Try to print from your computer Solution 6 Reset the product Need alignment or alignment failed Solution 4 Align newly installed print cartridges Solution 3 Check if print cartridges are fully inserted Print cartridges incorrectly installed Solution 5 Print cartridge might be defective To make sure the print cartridges are installed correctly Non-HP cartridges installed Printing in ink-backup mode Solution 2 Remove the tape from the print cartridges Solution 1 Insert the print cartridges Print cartridges missing or not detected Solution 3 Remove and reinsert the print cartridgesSolution 4 Contact HP support Solution 1 Reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Incompatible print cartridges Solution 3 Replace the print cartridge Print cartridges in wrong slot Solution 1 Check the print cartridgeSolution 2 Contact HP support for service Print cartridge is not intended for use in this product To make sure the print cartridges are installed correctly Troubleshooting To determine which print cartridge is having the problem Print cartridge problem Tri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Original HP ink depleted Previously used genuine HP cartridge installed Replace the print cartridges on Warranty HP warranty and support Before you call HP support After the phone support period Phone support period Placing a call HP Quick Exchange Service Japan Remove the control panel faceplate Remove the print cartridges before shipment Pack the HP All-in-One Pack the HP All-in-One 275 HP warranty and support Technical information Specifications Paper use Print specifications HP inkjet supplies recycling program Material safety data sheetsPlastics Recycling program Regulatory notices FCC statement Regulatory model identification number Regulatory notices 283 Chapter Index Symbols/Numerics 286 287 288 289 290