HP C5500 Solution 2 Place the original correctly on the glass, Solution 5 Clear the paper jam

Solution 2: Place the original correctly on the glass

Solution: Load the original print side down on the right front corner of the glass as shown below.

Cause: The original was placed incorrectly on the glass.

If this did not solve the issue, try the next solution.

Solution 3: Wait until the product completes the current operation

Solution: Check the On light. If it is blinking, the product is busy.

Cause: The product was busy copying or printing. If this did not solve the issue, try the next solution.

Solution 4: The product does not support the paper type or envelope

Solution: Do not use the product to copy onto envelopes or other papers it does not support.

For more information, see:

“Recommended papers for printing and copying” on page 34 Cause: The product did not recognize the paper type.

If this did not solve the issue, try the next solution.

Solution 5: Clear the paper jam

Solution: Clear the paper jam and remove any torn paper that remains in the product.

For more information, see:

“Clear paper jams” on page 131 Cause: The product had a paper jam.

Troubleshooting

Copy troubleshooting 173