HP C5500 manual Solution 1 Clear the paper jam from the rear door

Troubleshooting

Chapter 14

Solution 1: Clear the paper jam from the rear door

Solution: Clear the paper jam from the rear door. For more information, see:

“Clear paper jams” on page 131 Cause: The product had a paper jam.

If this did not solve the issue, try the next solution.

Solution 2: Clear the paper jam from the front

Solution: Turn off the product and open the print cartridge door to access the print carriage area. Gently remove any paper that is stuck between the rollers, and then turn on the product again.

If this did not solve the issue, try the next solution.

Cause: Paper was stuck in the front rollers.

If this did not solve the issue, try the next solution.

Solution 3: Make sure the print carriage can move freely

Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something.

CAUTION: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.

Cause: The print carriage had stalled.

If this did not solve the issue, try the next solution.

246 Troubleshooting