Windows Help
HP Photosmart C5500 All-in-One series
Page
Contents
Print from your computer
Use the photo features
Use the scan features
Use the copy features
Use the reprint features
Maintain the HP All-in-One
Troubleshooting
Technical information
HP warranty and support
Index
HP Photosmart C5500 All-in- One series Help
OneHP Photosmart seriesC5500 HelpAll-
HP All-in-One at a glance
HP All-in-One overview
Control panel overview
Control panel features
Label Icon Name and Description
Display icons
Menu overview
Display sleep state
Copy Menu
Photo Menu
Setup Menu
Scan Menu
Help Menu
Enter text using the visual keyboard
To enter text using the visual keyboard
Use the HP Photosmart Software
Use the HP Photosmart Software
Overview
Start Here guide
Find more information
Find more information
Set your preferences
Finish setting up the HP All-in- One
Set your language and country/region
To set your language and country/region
Enable faster browsing of photos
To set the default paper tray
To turn faster browsing on or off
Set the paper tray for printing from a Bluetooth device
Set the energy save mode
Restore the factory defaults
To turn energy saving mode on or off
To turn the demo mode on or off
To restore the factory defaults
Play a slideshow on the display
To turn the tips slideshow on or off
What you need for a Bluetooth connection
Connect to a Bluetooth device
To enable printer sharing on a Windows computer
Connect to a computer
To find out the device address of the product
To install and print using the Microsoft stack
Manage your Bluetooth settings
To install and print using the Widcomm stack
Click View devices in range
View and print Bluetooth settings
To view and print Bluetooth settings
Change the device name
To change the device name of the product
Set Bluetooth security for the HP All-in-One
Related topics
Set the security level
Set the HP All-in-One to be invisible to Bluetooth devices
To set the product to require passkey authentication
Reset Bluetooth settings on the HP All-in-One
To set the product to be Not visible
To reset the Bluetooth settings
Finish setup
How do I?
How do
Load originals and load paper
Load originals
To load an original on the glass
Recommended papers for printing and copying
Choose papers for printing and copying
HP Premium Plus Photo Paper
HP Premium Photo Paper
HP Premium Inkjet Transparency Film
Recommended papers and media for printing only
HP Premium Inkjet Paper
HP Bright White Inkjet Paper
Papers to avoid
Load paper
Additional papers to avoid when copying
Load full-size paper or small-size photo paper
To load full-size paper
Slide the paper-width guide to its outermost position
Load andoriginals
Load postcards, Hagaki, or index cards
To load postcards, Hagaki, or index cards in the photo tray
To load envelopes
Load envelopes
Load originals and load paper
Load other types of paper
To load a regular-size 120 mm CD/DVD on the CD/DVD tray
Load a CD/DVD
Load originals and load paper
To load a small-size 80 mm CD/DVD on the CD/DVD tray
Load originals and load paper
Clear paper jams on
Avoid paper jams
Load originals and load paper
Print from your computer
Print from a software application
To print from a software application
Change the print settings for the current job
Make the HP All-in-One the default printer
Set the paper size
To set the paper size
View the print resolution
Set the paper type for printing
To set the paper type for printing
Change the print speed or quality
To view the print resolution
Change the page orientation
To select a print speed or quality
Scale the document size
Change the saturation, brightness, or color tone
Preview your print job
To change the default print settings
Change the default print settings
Printing shortcuts
To preview your print job
Delete printing shortcuts
Create printing shortcuts
To create a printing shortcut
Click the Printing Shortcuts tab
Perform special print jobs
Print a borderless image
To print a borderless image
To print a photo on photo paper
Print a photo on photo paper
Off applies no HP Real Life Technologies to the image
Print using Maximum dpi
To print in Maximum dpi mode
Print onto a CD/DVD
To print directly onto a CD/DVD
To print on both sides
Print on both sides
To print a multiple-page document as a booklet
Print a multiple-page document as a booklet
Left-edge binding for left-to-right languages
Print multiple pages on a single sheet
Print a multiple-page document in reverse order
To print multiple pages on a single sheet
Reverse an image for iron-on transfers
To print a multiple-page document in reverse order
To reverse an image for iron-on transfers
Print on transparencies
Print a group of addresses on labels or envelopes
To print on transparencies
Print a poster
Expand Document Options, and then expand Printer Features
To print a group of addresses on labels or envelopes
To print a poster
Print a Web
Stop a print job
Print
Insert a memory card
Use the photo features
To insert a memory card
Print photos
Press Print Photos
To print photos
Save photos to your computer
Create special projects from your photos
To create special projects
At the Print Preview screen, press Print Photos
Remove red-eye
Edit photos using the control panel
Rotate a photo
To save photos
Zoom and pan to crop a photo
To rotate a photo
To crop a photo
Print a frame around your photo
Automatically enhance your photos
To turn off automatic photo enhancement
To print a frame around your photo
To adjust the brightness
Adjust the brightness of your photos
Apply special color effects to your photos
To change the color effects
No Effect Black & White Sepia Antique
Photos
Use the scan features
Scan an image
Scan an original to a computer
To scan to a computer
Scan an original to a memory card
Edit a scanned document
Edit a scanned image
To save a scan to the memory card or storage device
Press Start Scan
To stop scanning
Stop scanning
Use the copy features
Make a copy
To make a copy from the control panel
Preview your copy job
Change the copy settings for the current job
Press Start Copy Black or Start Copy Color to begin copying
To preview your copy from the control panel
Set the number of copies
Set the copy paper size
Set the copy paper type
Change copy speed or quality
Control panel setting
Adjust the lightness and darkness of your copy
Change default copy settings
To adjust the copy contrast from the control panel
To set default copy settings from the control panel
Perform special copy jobs
Resize an original to fit onto letter or A4 paper
To resize a document from the control panel
Crop an original
Shift the left margin
To crop your copy from the control panel
Stop copying
To correct copy quality issues
Improve the quality of a copy
To shift the margin for your copy from the control panel
Make reprints of your photos
Use the reprint features
Edit a photo before reprinting
Fix a faded original
To fix a faded original photo when making a reprint
Adjust the brightness of your photos
Apply special color effects to your photos
Work with print cartridges
Maintain the HP All-in-One
Check the estimated ink levels
Handle the print cartridges
To check the ink levels from the control panel
Replace the print cartridges
To check the ink levels from the HP Photosmart Software
Printer Toolbox appears Click the Estimated Ink Level tab
To replace the print cartridges
Choose the right cartridge combination
Work with print cartridges 101
One
Use the print cartridge protector
Use a photo print cartridge
Remedy
Remove ink from your skin and clothing
Advanced print cartridge maintenance
Ink-backup mode
Ink-backup mode output
Exit ink-backup mode
Align the print cartridges
To align newly installed print cartridges
Clean the print cartridges
Clean the print cartridge contacts
To clean the print cartridge contacts
One
Clean the area around the ink nozzles
To clean the area around the ink nozzles
Work with print cartridges 113
To print a self-test report
Print a self-test report
Clean the glass
Clean the HP All-in-One
Clean the lid backing
To clean the glass
Clean the exterior
To clean the lid backing
Turn off the HP All-in-One
To order print cartridges from your desktop
Shop for ink supplies
Shop for ink supplies
Setup troubleshooting
Troubleshooting
Troubleshooting common setup issues
View the Readme file
Product will not turn on
Solution 2 Reset the product
Solution
Solution 3 Press the On button more slowly
Solution 4 Contact HP to replace the power supply
Solution 5 Contact HP support for service
Work with print cartridges on
After setting up the product, it does not print
Solution 3 Press the On button to turn on the product
Solution 4 Load paper in the input tray
Display shows the wrong language
Wrong measurements are showing in menus on the display
Minimum System Checks screen appears
To start the installation from a Windows computer
Red X appears on the USB connect prompt
To retry the USB connection
Received a message that an Unknown Error has occurred
To uninstall the software and reset the product
To uninstall the software completely
Troubleshooting
More information about the Disk Cleanup utility
To run the Disk Cleanup utility
To install the software
Click the check box next to Do not show this message again
Uninstall and reinstall the software
To uninstall and reinstall the software
Registration screen does not appear
Clear paper jams
Paper jams
To clear a paper jam from the rear door
Information on paper
Wrong, inaccurate, or bleeding colors
Print quality troubleshooting
Solution 3 Check the paper type
Solution 6 Clean or replace the print catridges
Solution 5 Check the print settings
Solution 1 Check the print settings
Solution 2 Check the paper type
Ink is not filling the text or graphics completely
Solution 4 Check the print catridges
Solution 1 Check the paper type
Solution 5 Replace the print cartridge
Solution 2 Use a higher print quality setting
Solution 3 Rotate the image
Printouts have horizontal streaks or lines
Solution 1 Make sure the paper is loaded correctly
Solution 4 Clean the print cartridge nozzles
Solution 5 Check the print catridges
Printouts are faded or have dull colors
Solution 6 Replace the print cartridge
Solution 1 Check the print settings
Clean the lid backing on Clean the glass on
Solution 4 Clean the glass
Solution 2 Use a higher quality image
Solution 3 Print the image in a smaller size
Printouts seem blurry or fuzzy
Solution 2 Make sure only one type of paper is loaded
Printouts are slanted or skewed
Printouts have vertical streaks
Solution 1 Print on a page of plain paper
Solution 3 Ensure that the rear door is securely installed
To remove excess ink using plain paper
Solution 2 Wait while the ink dries
Solution 2 Check the print settings
Solution 3 Clean the rollers
Paper is not picked up from the input tray
To clean the rollers
Solution 4 Contact HP support for service
Text edges are jagged
Print troubleshooting
Solution 1 Use TrueType or OpenType fonts
Solution 2 Align the print cartridges
Solution 2 Check the envelope type
Solution 1 Load the stack of envelopes correctly
Solution 3 Tuck the flaps to avoid paper jams
Envelopes print incorrectly
Solution 2 Load paper in the input tray
Solution 1 Turn on the product
Solution 3 Select the correct printer
Product is not responding
Solution 6 Remove all cancelled print jobs from the queue
Solution 4 Check the printer driver status
Solution 7 Clear the paper jam
To check the printer driver status
Carriage stall on
Solution 8 Make sure the print carriage can move freely
Solution 10 Reset the product
Nothing happens when I try to print
Solution 1 Reset the product
Solution 2 Print a previously saved version of the document
Print troubleshooting 155
Solution 6 Remove all cancelled print jobs from the queue
Print a multiple-page document in reverse order on
Pages in my document came out in the wrong order
To check your margin settings
Solution 1 Check the printer margins
Solution 2 Verify the paper size setting
Solution 3 Load the stack of paper correctly
Text or graphics are cut off at the edge
Solution 1 Check the margin settings
Solution 2 Check the layout of the document
Solution 3 Load the stack of papers correctly
To preview the print layout
Solution 4 Try printing with borders
Solution 3 Check the print cartridge
Blank page came out while printing
Load full-size paper or small-size photo paper on
Memory card troubleshooting
Solution 1 Remove and reinsert the memory card
My memory card no longer works in my digital camera
Photo light next to the memory card slots is blinking
Solution 2 Remove the additional memory card
Solution 1 Insert the memory card properly
Product does not read the memory card
Solution 4 Reformat the memory card in your digital camera
Solution 3 Remove the additional memory card
Solution 1 Install the product software
To install the product software
Solution 3 Turn on the computer
Solution 2 Turn on the product
Solution 1 Set the camera to PictBridge mode
Scan troubleshooting
Solution 2 Save the photos in a supported file format
Solution 3 Select photos on the camera for printing
Solution 3 Install the HP Photosmart Software
Solution 1 Turn on your computer
Scan fails
Scan halts
Scan fails because of insufficient computer memory
Solution 4 Start the HP Photosmart Software
Scanned image is blank
Scanned image is incorrectly cropped
Text is incorrect or missing
Solution 1 Adjust the brightness in the software
Scanned image has incorrect page layout
Scanned image shows dotted lines instead of text
Solution 2 Clean the glass and lid
Scan feature does not work
Solution 3 Select the correct OCR language
Solution 1 Turn on the computer
Copy troubleshooting
Nothing happens when I try to copy
Solution 3 Install or reinstall the HP Photosmart Software
Solution 5 Clear the paper jam
Solution 2 Place the original correctly on the glass
Solution 1 Scan, enlarge, and then print a copy
Fit to Page is not working as expected
Parts of the original do not appear or are cut off
Image is cropped when I make a borderless copy
Solution 3 Wipe the glass and the back of the document lid
Solution 1 Use Fit to Page to enlarge the photo
Solution 1 Scan, resize, and print the image
Borderless copy has white space around the edges
Printout is blank
CD/DVD print troubleshooting
Solution 2 Use photo paper to make borderless copies
Product does not detect the CD/DVD holder
Solution 1 Push the CD/DVD holder into the CD/DVD tray
Solution 2 Remove the CD/DVD holder from the storage area
Solution 3 Place the CD/DVD on the CD/DVD holder
Solution 1 Load a CD/DVD on the CD/DVD holder
Solution 4 Load the next disc on the CD/DVD holder
Solution 2 Load a CD/DVD with the printable side up
Product does not detect a CD/DVD on the holder
Solution 1 Change the software settings
Solution 2 Load a new CD/DVD with the printable side up
Product is printing on a non-printable area of my disc
Product reports a CD/DVD size mismatch error
Solution 1 Use inkjet printable discs
Ink on the CD/DVD is not drying
Design is not centered on my disc
Product messages
Errors
Solution 1 Clear the paper jam from the rear door
Solution 2 Clear the paper jam from the front
Carriage jam
Solution 3 Make sure the print carriage can move freely
Solution 5 Print a self-test report
To reset the product
Solution 6 Reset the product
Solution 7 Contact HP support for service
Product stall error
Solution 2 Contact HP support
Solution 1 Clear the paper jam
Mechanism error
Carriage blocked
Photo tray problem
Firmware revision mismatch
Memory is full
Solution 1 Load more paper in the photo tray
Solution 3 Remove excess paper from the photo tray
Solution 5 Make sure the photo paper is not curled
Photo tray cannot engage
Solution 6 Load one sheet of paper at a time
Photo tray cannot disengage
CD/DVD tray open
Insert CD/DVD holder
Solution 2 Load the next CD/DVD on the CD/DVD holder
Open CD/DVD tray
CD/DVD holder not found
CD/DVD not found
Solution 1 Verify if the software is installed correctly
Scan errors
To refresh the Windows Device Manager
Solution 2 Refresh the Windows Device Manager
Solution 3 Verify if the Digital Imaging Monitor is running
Cause The Digital Imaging Monitor was not running
To check the status of the product
To check the power supply
Solution 5 Check the power supply
To check the USB connection
To scan using WIA
Solution 7 Try scanning with Windows Image Acquisition WIA
Solution 8 Disable the Lexbces service
To restart the service
On the General tab, in the Service status area, click Start
Computer Management screen appears
Solution 11 Check the USB chipset and controller
Solution 9 Run the Scan Diagnostic Utility
To check the USB chipset and controller
Turn on the product
More information about using a USB hub
Solution 12 Uninstall and then reinstall the software
Click Selective Startup
Unable to print
Solution 1 Print a self test report
Solution 3 Disconnect and reconnect the USB cable
Solution 2 Clear the print queue
To clear the print queue
To disconnect and reconnect the USB cable
To verify the print driver
To verify that the product is set as the default printer
Solution 6 Clear the print queue manually
Solution 5 Check if the printer is paused or offline
To check if the printer is paused or offline
To clear the print queue manually
To stop and restart the print spooler
Solution 7 Stop and restart the print spooler
To verify the software application
To print from Notepad
Product might not be correctly installed
Solution 2 Check the power cord and USB cable
To check the USB connection
Solution 4 Uninstall and reinstall the product
Solution 3 Restart the computer
To uninstall and reinstall the product
Double-clickAdd/Remove Programs
Product was not found
Solution 2 Check the power cord and USB cable
To check the USB connection
Solution 3 Restart the computer
Product could not find available scan destinations
Solution 1 Restart the computer
Select Click here to restart later
Error occurred while communicating with the product
Solution 1 Reset the product
To check the USB connection
Solution 3 Restart the computer
Missing HP Photosmart Software
Solution 6 Contact HP support for service
To install the HP Photosmart Software
Solution 1 Install the HP Photosmart Software
Error reading or writing the file
File messages
Unreadable files. NN files could not be read
Solution 2 Print photos from the computer
Solution 1 Reinsert the memory card
Photos not found
File not found
Solution 2 Reformat the memory card in your digital camera
Solution 1 Reinsert the memory card in the product
General user messages
File corrupted
Solution 1 Remove all but one memory card
Memory card error
Solution 2 Remove the memory card and reinsert it correctly
Solution 3 Push the memory card all the way forward
Borderless printing error
Solution 2 Empty the Recycle Bin on your desktop
Card access error
Disconnected
Card is inserted incorrectly
Use only one card at a time
Card is damaged
CD/DVD printing problem
Card is not fully inserted
CD/DVD is upside down
Paper messages
Solution 1 Replace the rear door
Solution 2 Make sure the paper is loaded correctly
Out of paper
Solution 5 Clean the rollers
Solution 3 Check the print settings
Paper jam or misfeed
Paper mismatch
Power and connection messages
Wrong paper width
Product not found
Solution 2 Connect the product to the computer
Communication test failed
Improper shutdown
Two-way communication lost
Print cartridge messages
Low on ink
Carriage stall
Solution 1 Clear the paper jam from the rear door
Try to print from your computer
Solution 6 Reset the product
Need alignment or alignment failed
Solution 4 Align newly installed print cartridges
Solution 3 Check if print cartridges are fully inserted
Print cartridges incorrectly installed
Solution 5 Print cartridge might be defective
To make sure the print cartridges are installed correctly
Non-HP cartridges installed
Printing in ink-backup mode
Solution 2 Remove the tape from the print cartridges
Solution 1 Insert the print cartridges
Solution 4 Contact HP support
Solution 3 Remove and reinsert the print cartridges
Solution 1 Reinsert the print cartridges
Print cartridges missing or not detected
To make sure the print cartridges are installed correctly
Solution 2 Clean the print cartridge contacts
Incompatible print cartridges
Solution 3 Replace the print cartridge
Solution 2 Contact HP support for service
Solution 1 Check the print cartridge
Print cartridge is not intended for use in this product
Print cartridges in wrong slot
To make sure the print cartridges are installed correctly
Troubleshooting
To determine which print cartridge is having the problem
Print cartridge problem
Tri-color print cartridge Black print cartridge
Solution 1 Remove and reinsert the print cartridges
Solution 2 Clean the print cartridge contacts
Original HP ink depleted
Previously used genuine HP cartridge installed
Replace the print cartridges on
Warranty
HP warranty and support
Before you call HP support
After the phone support period
Phone support period Placing a call
HP Quick Exchange Service Japan
Remove the control panel faceplate
Remove the print cartridges before shipment
Pack the HP All-in-One
Pack the HP All-in-One 275
HP warranty and support
Technical information
Specifications
Paper use
Print specifications
Plastics
Material safety data sheets
Recycling program
HP inkjet supplies recycling program
Regulatory notices
FCC statement
Regulatory model identification number
Regulatory notices 283
Chapter
Index
Symbols/Numerics
286
287
288
289
290
NOTE: If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.