Print a self-test report, To print a self-test report | HP C5500

Maintain the

HP All -in

-One

Chapter 12

Related topics

“Clean the print cartridges” on page 107

Print a self-test report

If you are experiencing problems with printing, print a self-test report before you replace the print cartridges. This report provides useful information on several aspects of your product, including your print cartridges.

To print a self-test report

1.Load letter or A4 unused plain white paper into the input tray.

2.Press Setup.

3.Press the down arrow button to highlight Tools, and then press OK.

4.Press the down arrow button to highlight Self-Test Report, and then press OK. The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below.

5.Make sure the test patterns show a complete grid and the thick color lines are complete.

•If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges.

•If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black or photo print cartridge in the right slot.

•If any of the color lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot.

114 Maintain the HP All-in-One

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HP C5500 manual Print a self-test report, To print a self-test report

Contents

Windows Help HP Photosmart C5500 All-in-One series Page Contents Print from your computer Use the photo features Use the scan features Use the copy featuresUse the reprint features Maintain the HP All-in-One Troubleshooting Technical information HP warranty and support Index HP Photosmart C5500 All-in- One series Help OneHP Photosmart seriesC5500 HelpAll- HP All-in-One at a glance HP All-in-One overview Control panel overview Control panel features Label Icon Name and Description Display icons Menu overviewDisplay sleep state Copy Menu Photo Menu Setup MenuScan Menu Help Menu Enter text using the visual keyboard To enter text using the visual keyboardUse the HP Photosmart Software Use the HP Photosmart Software Overview Start Here guide Find more information Find more information Set your preferences Finish setting up the HP All-in- OneSet your language and country/region To set your language and country/region Enable faster browsing of photos To set the default paper trayTo turn faster browsing on or off Set the paper tray for printing from a Bluetooth device Set the energy save modeRestore the factory defaults To turn energy saving mode on or off To turn the demo mode on or off To restore the factory defaultsPlay a slideshow on the display To turn the tips slideshow on or off What you need for a Bluetooth connection Connect to a Bluetooth deviceTo enable printer sharing on a Windows computer Connect to a computer To find out the device address of the product To install and print using the Microsoft stack Manage your Bluetooth settingsTo install and print using the Widcomm stack Click View devices in range View and print Bluetooth settings To view and print Bluetooth settingsChange the device name To change the device name of the product Set Bluetooth security for the HP All-in-OneRelated topics Set the security level Set the HP All-in-One to be invisible to Bluetooth devices To set the product to require passkey authenticationReset Bluetooth settings on the HP All-in-One To set the product to be Not visible To reset the Bluetooth settings Finish setup How do I? How do Load originals and load paper Load originalsTo load an original on the glass Recommended papers for printing and copying Choose papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo Paper HP Premium Inkjet Transparency Film Recommended papers and media for printing onlyHP Premium Inkjet Paper HP Bright White Inkjet Paper Papers to avoid Load paper Additional papers to avoid when copyingLoad full-size paper or small-size photo paper To load full-size paper Slide the paper-width guide to its outermost position Load andoriginals Load postcards, Hagaki, or index cards To load postcards, Hagaki, or index cards in the photo tray To load envelopes Load envelopes Load originals and load paper Load other types of paper To load a regular-size 120 mm CD/DVD on the CD/DVD tray Load a CD/DVD Load originals and load paper To load a small-size 80 mm CD/DVD on the CD/DVD tray Load originals and load paper Clear paper jams on Avoid paper jams Load originals and load paper Print from your computer Print from a software applicationTo print from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper size View the print resolution Set the paper type for printingTo set the paper type for printing Change the print speed or quality To view the print resolutionChange the page orientation To select a print speed or quality Scale the document size Change the saturation, brightness, or color tonePreview your print job To change the default print settings Change the default print settingsPrinting shortcuts To preview your print job Delete printing shortcuts Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab Perform special print jobs Print a borderless imageTo print a borderless image To print a photo on photo paper Print a photo on photo paper Off applies no HP Real Life Technologies to the image Print using Maximum dpi To print in Maximum dpi mode Print onto a CD/DVDTo print directly onto a CD/DVD To print on both sides Print on both sides To print a multiple-page document as a booklet Print a multiple-page document as a booklet Left-edge binding for left-to-right languages Print multiple pages on a single sheet Print a multiple-page document in reverse orderTo print multiple pages on a single sheet Reverse an image for iron-on transfers To print a multiple-page document in reverse orderTo reverse an image for iron-on transfers Print on transparencies Print a group of addresses on labels or envelopesTo print on transparencies Print a poster Expand Document Options, and then expand Printer FeaturesTo print a group of addresses on labels or envelopes To print a poster Print a Web Stop a print job Print Insert a memory card Use the photo features To insert a memory card Print photos Press Print Photos To print photos Save photos to your computer Create special projects from your photosTo create special projects At the Print Preview screen, press Print Photos Remove red-eye Edit photos using the control panelRotate a photo To save photos Zoom and pan to crop a photo To rotate a photoTo crop a photo Print a frame around your photo Automatically enhance your photosTo turn off automatic photo enhancement To print a frame around your photo To adjust the brightness Adjust the brightness of your photosApply special color effects to your photos To change the color effects No Effect Black & White Sepia Antique Photos Use the scan features Scan an imageScan an original to a computer To scan to a computer Scan an original to a memory card Edit a scanned document Edit a scanned imageTo save a scan to the memory card or storage device Press Start Scan To stop scanning Stop scanning Use the copy features Make a copyTo make a copy from the control panel Preview your copy job Change the copy settings for the current jobPress Start Copy Black or Start Copy Color to begin copying To preview your copy from the control panel Set the number of copies Set the copy paper sizeSet the copy paper type Change copy speed or quality Control panel setting Adjust the lightness and darkness of your copy Change default copy settingsTo adjust the copy contrast from the control panel To set default copy settings from the control panel Perform special copy jobs Resize an original to fit onto letter or A4 paperTo resize a document from the control panel Crop an original Shift the left marginTo crop your copy from the control panel Stop copying To correct copy quality issuesImprove the quality of a copy To shift the margin for your copy from the control panel Make reprints of your photos Use the reprint featuresEdit a photo before reprinting Fix a faded original To fix a faded original photo when making a reprint Adjust the brightness of your photos Apply special color effects to your photos Work with print cartridges Maintain the HP All-in-One Check the estimated ink levels Handle the print cartridges To check the ink levels from the control panel Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab To replace the print cartridges Choose the right cartridge combination Work with print cartridges 101 One Use the print cartridge protector Use a photo print cartridge Remedy Remove ink from your skin and clothing Advanced print cartridge maintenance Ink-backup modeInk-backup mode output Exit ink-backup mode Align the print cartridges To align newly installed print cartridges Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts One Clean the area around the ink nozzles To clean the area around the ink nozzles Work with print cartridges 113 To print a self-test report Print a self-test report Clean the glass Clean the HP All-in-OneClean the lid backing To clean the glass Clean the exterior To clean the lid backingTurn off the HP All-in-One To order print cartridges from your desktop Shop for ink supplies Shop for ink supplies Setup troubleshooting TroubleshootingTroubleshooting common setup issues View the Readme file Product will not turn on Solution 2 Reset the product Solution Solution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplySolution 5 Contact HP support for service Work with print cartridges on After setting up the product, it does not print Solution 3 Press the On button to turn on the product Solution 4 Load paper in the input trayDisplay shows the wrong language Wrong measurements are showing in menus on the display Minimum System Checks screen appears To start the installation from a Windows computerRed X appears on the USB connect prompt To retry the USB connection Received a message that an Unknown Error has occurred To uninstall the software and reset the productTo uninstall the software completely Troubleshooting More information about the Disk Cleanup utility To run the Disk Cleanup utilityTo install the software Click the check box next to Do not show this message again Uninstall and reinstall the software To uninstall and reinstall the softwareRegistration screen does not appear Clear paper jams Paper jams To clear a paper jam from the rear door Information on paper Wrong, inaccurate, or bleeding colors Print quality troubleshooting Solution 3 Check the paper type Solution 6 Clean or replace the print catridges Solution 5 Check the print settings Solution 1 Check the print settings Solution 2 Check the paper typeInk is not filling the text or graphics completely Solution 4 Check the print catridges Solution 1 Check the paper type Solution 5 Replace the print cartridge Solution 2 Use a higher print quality setting Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 1 Make sure the paper is loaded correctly Solution 4 Clean the print cartridge nozzlesSolution 5 Check the print catridges Printouts are faded or have dull colors Solution 6 Replace the print cartridge Solution 1 Check the print settings Clean the lid backing on Clean the glass on Solution 4 Clean the glass Solution 2 Use a higher quality image Solution 3 Print the image in a smaller sizePrintouts seem blurry or fuzzy Solution 2 Make sure only one type of paper is loaded Printouts are slanted or skewedPrintouts have vertical streaks Solution 1 Print on a page of plain paper Solution 3 Ensure that the rear door is securely installedTo remove excess ink using plain paper Solution 2 Wait while the ink dries Solution 2 Check the print settings Solution 3 Clean the rollersPaper is not picked up from the input tray To clean the rollers Solution 4 Contact HP support for serviceText edges are jagged Print troubleshooting Solution 1 Use TrueType or OpenType fontsSolution 2 Align the print cartridges Solution 2 Check the envelope type Solution 1 Load the stack of envelopes correctlySolution 3 Tuck the flaps to avoid paper jams Envelopes print incorrectly Solution 2 Load paper in the input tray Solution 1 Turn on the productSolution 3 Select the correct printer Product is not responding Solution 6 Remove all cancelled print jobs from the queue Solution 4 Check the printer driver statusSolution 7 Clear the paper jam To check the printer driver status Carriage stall on Solution 8 Make sure the print carriage can move freely Solution 10 Reset the product Nothing happens when I try to printSolution 1 Reset the product Solution 2 Print a previously saved version of the document Print troubleshooting 155 Solution 6 Remove all cancelled print jobs from the queue Print a multiple-page document in reverse order on Pages in my document came out in the wrong order To check your margin settings Solution 1 Check the printer marginsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctly Text or graphics are cut off at the edge Solution 1 Check the margin settings Solution 2 Check the layout of the document Solution 3 Load the stack of papers correctlyTo preview the print layout Solution 4 Try printing with borders Solution 3 Check the print cartridgeBlank page came out while printing Load full-size paper or small-size photo paper on Memory card troubleshooting Solution 1 Remove and reinsert the memory card My memory card no longer works in my digital cameraPhoto light next to the memory card slots is blinking Solution 2 Remove the additional memory card Solution 1 Insert the memory card properlyProduct does not read the memory card Solution 4 Reformat the memory card in your digital camera Solution 3 Remove the additional memory cardSolution 1 Install the product software To install the product software Solution 3 Turn on the computer Solution 2 Turn on the product Solution 1 Set the camera to PictBridge mode Scan troubleshootingSolution 2 Save the photos in a supported file format Solution 3 Select photos on the camera for printing Solution 3 Install the HP Photosmart Software Solution 1 Turn on your computerScan fails Scan halts Scan fails because of insufficient computer memory Solution 4 Start the HP Photosmart SoftwareScanned image is blank Scanned image is incorrectly cropped Text is incorrect or missing Solution 1 Adjust the brightness in the softwareScanned image has incorrect page layout Scanned image shows dotted lines instead of text Solution 2 Clean the glass and lid Scan feature does not workSolution 3 Select the correct OCR language Solution 1 Turn on the computer Copy troubleshooting Nothing happens when I try to copySolution 3 Install or reinstall the HP Photosmart Software Solution 5 Clear the paper jam Solution 2 Place the original correctly on the glass Solution 1 Scan, enlarge, and then print a copy Fit to Page is not working as expectedParts of the original do not appear or are cut off Image is cropped when I make a borderless copy Solution 3 Wipe the glass and the back of the document lidSolution 1 Use Fit to Page to enlarge the photo Solution 1 Scan, resize, and print the image Borderless copy has white space around the edgesPrintout is blank CD/DVD print troubleshooting Solution 2 Use photo paper to make borderless copiesProduct does not detect the CD/DVD holder Solution 1 Push the CD/DVD holder into the CD/DVD tray Solution 2 Remove the CD/DVD holder from the storage areaSolution 3 Place the CD/DVD on the CD/DVD holder Solution 1 Load a CD/DVD on the CD/DVD holder Solution 4 Load the next disc on the CD/DVD holderSolution 2 Load a CD/DVD with the printable side up Product does not detect a CD/DVD on the holder Solution 1 Change the software settings Solution 2 Load a new CD/DVD with the printable side upProduct is printing on a non-printable area of my disc Product reports a CD/DVD size mismatch error Solution 1 Use inkjet printable discsInk on the CD/DVD is not drying Design is not centered on my disc Product messages Errors Solution 1 Clear the paper jam from the rear door Solution 2 Clear the paper jam from the frontCarriage jam Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report To reset the product Solution 6 Reset the product Solution 7 Contact HP support for service Product stall errorSolution 2 Contact HP support Solution 1 Clear the paper jam Mechanism error Carriage blocked Photo tray problemFirmware revision mismatch Memory is full Solution 1 Load more paper in the photo tray Solution 3 Remove excess paper from the photo traySolution 5 Make sure the photo paper is not curled Photo tray cannot engage Solution 6 Load one sheet of paper at a timePhoto tray cannot disengage CD/DVD tray open Insert CD/DVD holder Solution 2 Load the next CD/DVD on the CD/DVD holder Open CD/DVD tray CD/DVD holder not foundCD/DVD not found Solution 1 Verify if the software is installed correctly Scan errors To refresh the Windows Device Manager Solution 2 Refresh the Windows Device Manager Solution 3 Verify if the Digital Imaging Monitor is running Cause The Digital Imaging Monitor was not runningTo check the status of the product To check the power supply Solution 5 Check the power supply To check the USB connection To scan using WIA Solution 7 Try scanning with Windows Image Acquisition WIA Solution 8 Disable the Lexbces service To restart the service On the General tab, in the Service status area, click StartComputer Management screen appears Solution 11 Check the USB chipset and controller Solution 9 Run the Scan Diagnostic Utility To check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print Solution 1 Print a self test report Solution 3 Disconnect and reconnect the USB cable Solution 2 Clear the print queueTo clear the print queue To disconnect and reconnect the USB cable To verify the print driver To verify that the product is set as the default printer Solution 6 Clear the print queue manually Solution 5 Check if the printer is paused or offlineTo check if the printer is paused or offline To clear the print queue manually To stop and restart the print spooler Solution 7 Stop and restart the print spoolerTo verify the software application To print from Notepad Product might not be correctly installed Solution 2 Check the power cord and USB cable To check the USB connection Solution 4 Uninstall and reinstall the product Solution 3 Restart the computerTo uninstall and reinstall the product Double-clickAdd/Remove Programs Product was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Product could not find available scan destinations Solution 1 Restart the computer Select Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Missing HP Photosmart Software Solution 6 Contact HP support for service To install the HP Photosmart Software Solution 1 Install the HP Photosmart Software Error reading or writing the file File messagesUnreadable files. NN files could not be read Solution 2 Print photos from the computer Solution 1 Reinsert the memory cardPhotos not found File not found Solution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the productGeneral user messages File corrupted Solution 1 Remove all but one memory card Memory card errorSolution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forward Borderless printing error Solution 2 Empty the Recycle Bin on your desktopCard access error Disconnected Card is inserted incorrectly Use only one card at a time Card is damaged CD/DVD printing problemCard is not fully inserted CD/DVD is upside down Paper messages Solution 1 Replace the rear door Solution 2 Make sure the paper is loaded correctlyOut of paper Solution 5 Clean the rollers Solution 3 Check the print settings Paper jam or misfeed Paper mismatch Power and connection messages Wrong paper widthProduct not found Solution 2 Connect the product to the computer Communication test failedImproper shutdown Two-way communication lost Print cartridge messages Low on inkCarriage stall Solution 1 Clear the paper jam from the rear door Try to print from your computer Solution 6 Reset the product Need alignment or alignment failed Solution 4 Align newly installed print cartridges Solution 3 Check if print cartridges are fully inserted Print cartridges incorrectly installed Solution 5 Print cartridge might be defective To make sure the print cartridges are installed correctly Non-HP cartridges installed Printing in ink-backup mode Solution 2 Remove the tape from the print cartridges Solution 1 Insert the print cartridges Solution 4 Contact HP support Solution 3 Remove and reinsert the print cartridgesSolution 1 Reinsert the print cartridges Print cartridges missing or not detected To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Incompatible print cartridges Solution 3 Replace the print cartridge Solution 2 Contact HP support for service Solution 1 Check the print cartridgePrint cartridge is not intended for use in this product Print cartridges in wrong slot To make sure the print cartridges are installed correctly Troubleshooting To determine which print cartridge is having the problem Print cartridge problem Tri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Original HP ink depleted Previously used genuine HP cartridge installed Replace the print cartridges on Warranty HP warranty and support Before you call HP support After the phone support period Phone support period Placing a call HP Quick Exchange Service Japan Remove the control panel faceplate Remove the print cartridges before shipment Pack the HP All-in-One Pack the HP All-in-One 275 HP warranty and support Technical information Specifications Paper use Print specifications Plastics Material safety data sheetsRecycling program HP inkjet supplies recycling program Regulatory notices FCC statement Regulatory model identification number Regulatory notices 283 Chapter Index Symbols/Numerics 286 287 288 289 290