HP C5500 manual Product prints meaningless characters, Nothing happens when I try to print

Chapter 14

Solution 10: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

The product prints meaningless characters

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Reset the product

•Solution 2: Print a previously saved version of the document

Troubleshooting

Solution 1: Reset the product

Solution: Turn off the product and your computer for 60 seconds, then turn them both on and try printing again.

Cause: There was no available memory in the product. If this did not solve the issue, try the next solution.

Solution 2: Print a previously saved version of the document

Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt.

Cause: The document was corrupt.

Nothing happens when I try to print

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Turn on the product

•Solution 2: Load paper in the input tray

•Solution 3: Select the correct printer

•Solution 4: Check the printer driver status

•Solution 5: Wait until the product completes the current operation

•Solution 6: Remove all cancelled print jobs from the queue

•Solution 7: Clear the paper jam

•Solution 8: Make sure the print carriage can move freely

•Solution 9: Check the connection from the product to your computer

•Solution 10: Reset the product

154 Troubleshooting