Solution 2: Clean the glass and lid

Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid.

For more information, see:

•“Clean the lid backing” on page 115

•“Clean the glass” on page 115

Cause: Debris might have been stuck on the glass or on the back of the document lid. This can cause poor-quality scans.

If this did not solve the issue, try the next solution.

Solution 3: Select the correct OCR language

Solution: Select the correct OCR language in the software.

NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options.

Cause: The scan document settings were not set to the correct optical character recognition (OCR) language. The OCR language tells the software how to interpret the characters it sees in the original image. If the OCR language does not match the language in the original, the scanned text might be incomprehensible.

The scan feature does not work

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Turn on the computer

•Solution 2: Check the cables

•Solution 3: Install or reinstall the HP Photosmart Software

Solution 1: Turn on the computer

Solution: Turn on the computer.

Cause: The computer was turned off.

If this did not solve the issue, try the next solution.

Solution 2: Check the cables

Solution: Check the cables that connect the product to your computer.

Cause: The product was not properly connected to the computer through a USB cable.

Troubleshooting

Scan troubleshooting

171