Chapter 14
c. Type a few characters of text into Notepad. d. Click File, and then click Print.
4.If printing is successful from Notepad but not the software application, contact the manufacturer of that application for support.
Cause: The software application was failing or could not communicate with the print driver correctly.
Product might not be correctly installed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Reset the product
•Solution 2: Check the power cord and USB cable
•Solution 3: Restart the computer
•Solution 4: Uninstall and reinstall the product
•Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product.
Cause: The product had to be reset.
If this did not solve the issue, try the next solution.
Troubleshooting
214 Troubleshooting