Windows Help
 HP Photosmart C5500 All-in-One series
Page
 Contents
 Use the photo features
Print from your computer
 Use the copy features
Use the scan features
Use the reprint features
 Troubleshooting
Maintain the HP All-in-One
 HP warranty and support
Technical information
 Index
 HP Photosmart C5500 All-in- One series Help
 OneHP Photosmart seriesC5500 HelpAll-
 HP All-in-One overview
HP All-in-One at a glance
 Control panel features
Control panel overview
 Label Icon Name and Description
 Menu overview
Display icons
Display sleep state
Copy Menu
 Setup Menu
Photo Menu
Scan Menu
Help Menu
 To enter text using the visual keyboard
Enter text using the visual keyboard
Use the HP Photosmart Software
 Use the HP Photosmart Software
 Overview
 Find more information
Start Here guide
 Find more information
 Finish setting up the HP All-in- One
Set your preferences
Set your language and country/region
To set your language and country/region
 To set the default paper tray
Enable faster browsing of photos
To turn faster browsing on or off
 Set the energy save mode
Set the paper tray for printing from a Bluetooth device
Restore the factory defaults
To turn energy saving mode on or off
 To restore the factory defaults
To turn the demo mode on or off
Play a slideshow on the display
To turn the tips slideshow on or off
 Connect to a Bluetooth device
What you need for a Bluetooth connection
To enable printer sharing on a Windows computer
Connect to a computer
 To find out the device address of the product
 Manage your Bluetooth settings
To install and print using the Microsoft stack
To install and print using the Widcomm stack
Click View devices in range
 To view and print Bluetooth settings
View and print Bluetooth settings
Change the device name
 Set Bluetooth security for the HP All-in-One
To change the device name of the product
Related topics
Set the security level
 To set the product to require passkey authentication
Set the HP All-in-One to be invisible to Bluetooth devices
Reset Bluetooth settings on the HP All-in-One
To set the product to be Not visible
 To reset the Bluetooth settings
 Finish setup
 How do I?
 How do
 Load originals
Load originals and load paper
To load an original on the glass
 Choose papers for printing and copying
Recommended papers for printing and copying
HP Premium Plus Photo Paper
HP Premium Photo Paper
 Recommended papers and media for printing only
HP Premium Inkjet Transparency Film
HP Premium Inkjet Paper
HP Bright White Inkjet Paper
 Papers to avoid
 Additional papers to avoid when copying
Load paper
Load full-size paper or small-size photo paper
To load full-size paper
 Slide the paper-width guide to its outermost position
 Load andoriginals
 Load postcards, Hagaki, or index cards
 To load postcards, Hagaki, or index cards in the photo tray
 Load envelopes
To load envelopes
 Load originals and load paper
 Load other types of paper
 Load a CD/DVD
To load a regular-size 120 mm CD/DVD on the CD/DVD tray
 Load originals and load paper
 To load a small-size 80 mm CD/DVD on the CD/DVD tray
 Load originals and load paper
 Avoid paper jams
Clear paper jams on
 Load originals and load paper
 Print from a software application
Print from your computer
To print from a software application
 Make the HP All-in-One the default printer
Change the print settings for the current job
Set the paper size
To set the paper size
 Set the paper type for printing
View the print resolution
To set the paper type for printing
 To view the print resolution
Change the print speed or quality
Change the page orientation
To select a print speed or quality
 Change the saturation, brightness, or color tone
Scale the document size
Preview your print job
 Change the default print settings
To change the default print settings
Printing shortcuts
To preview your print job
 Create printing shortcuts
Delete printing shortcuts
To create a printing shortcut
Click the Printing Shortcuts tab
 Print a borderless image
Perform special print jobs
To print a borderless image
 Print a photo on photo paper
To print a photo on photo paper
 Print using Maximum dpi
Off applies no HP Real Life Technologies to the image
 Print onto a CD/DVD
To print in Maximum dpi mode
To print directly onto a CD/DVD
 Print on both sides
To print on both sides
 Print a multiple-page document as a booklet
To print a multiple-page document as a booklet
 Left-edge binding for left-to-right languages
 Print a multiple-page document in reverse order
Print multiple pages on a single sheet
To print multiple pages on a single sheet
 To print a multiple-page document in reverse order
Reverse an image for iron-on transfers
To reverse an image for iron-on transfers
 Print a group of addresses on labels or envelopes
Print on transparencies
To print on transparencies
 Expand Document Options, and then expand Printer Features
Print a poster
To print a group of addresses on labels or envelopes
To print a poster
 Stop a print job
Print a Web
 Print
 Use the photo features
Insert a memory card
 Print photos
To insert a memory card
 To print photos
Press Print Photos
 Create special projects from your photos
Save photos to your computer
To create special projects
At the Print Preview screen, press Print Photos
 Edit photos using the control panel
Remove red-eye
Rotate a photo
To save photos
 To rotate a photo
Zoom and pan to crop a photo
To crop a photo
 Automatically enhance your photos
Print a frame around your photo
To turn off automatic photo enhancement
To print a frame around your photo
 Adjust the brightness of your photos
To adjust the brightness
Apply special color effects to your photos
To change the color effects
 No Effect Black & White Sepia Antique
 Photos
 Scan an image
Use the scan features
Scan an original to a computer
 Scan an original to a memory card
To scan to a computer
 Edit a scanned image
Edit a scanned document
To save a scan to the memory card or storage device
Press Start Scan
 Stop scanning
To stop scanning
 Make a copy
Use the copy features
To make a copy from the control panel
 Change the copy settings for the current job
Preview your copy job
Press Start Copy Black or Start Copy Color to begin copying
To preview your copy from the control panel
 Set the copy paper size
Set the number of copies
Set the copy paper type
 Control panel setting
Change copy speed or quality
 Change default copy settings
Adjust the lightness and darkness of your copy
To adjust the copy contrast from the control panel
To set default copy settings from the control panel
 Resize an original to fit onto letter or A4 paper
Perform special copy jobs
To resize a document from the control panel
 Shift the left margin
Crop an original
To crop your copy from the control panel
 To correct copy quality issues
Stop copying
Improve the quality of a copy
To shift the margin for your copy from the control panel
 Use the reprint features
Make reprints of your photos
Edit a photo before reprinting
Fix a faded original
 To fix a faded original photo when making a reprint
 Adjust the brightness of your photos
 Apply special color effects to your photos
 Maintain the HP All-in-One
Work with print cartridges
 Handle the print cartridges
Check the estimated ink levels
 Replace the print cartridges
To check the ink levels from the control panel
To check the ink levels from the HP Photosmart Software
Printer Toolbox appears Click the Estimated Ink Level tab
 Choose the right cartridge combination
To replace the print cartridges
 Work with print cartridges 101
 One
 Use a photo print cartridge
Use the print cartridge protector
 Remove ink from your skin and clothing
Remedy
 Ink-backup mode
Advanced print cartridge maintenance
Ink-backup mode output
Exit ink-backup mode
 To align newly installed print cartridges
Align the print cartridges
 Clean the print cartridges
 Clean the print cartridge contacts
 To clean the print cartridge contacts
 One
 Clean the area around the ink nozzles
 To clean the area around the ink nozzles
 Work with print cartridges 113
 Print a self-test report
To print a self-test report
 Clean the HP All-in-One
Clean the glass
Clean the lid backing
To clean the glass
 To clean the lid backing
Clean the exterior
Turn off the HP All-in-One
 Shop for ink supplies
To order print cartridges from your desktop
 Shop for ink supplies
 Troubleshooting
Setup troubleshooting
Troubleshooting common setup issues
View the Readme file
 Product will not turn on
 Solution
Solution 2 Reset the product
 Solution 4 Contact HP to replace the power supply
Solution 3 Press the On button more slowly
Solution 5 Contact HP support for service
 After setting up the product, it does not print
Work with print cartridges on
 Solution 4 Load paper in the input tray
Solution 3 Press the On button to turn on the product
Display shows the wrong language
 Wrong measurements are showing in menus on the display
 To start the installation from a Windows computer
Minimum System Checks screen appears
Red X appears on the USB connect prompt
To retry the USB connection
 To uninstall the software and reset the product
Received a message that an Unknown Error has occurred
To uninstall the software completely
 Troubleshooting
 To run the Disk Cleanup utility
More information about the Disk Cleanup utility
To install the software
Click the check box next to Do not show this message again
 To uninstall and reinstall the software
Uninstall and reinstall the software
Registration screen does not appear
 Paper jams
Clear paper jams
 Information on paper
To clear a paper jam from the rear door
 Print quality troubleshooting
Wrong, inaccurate, or bleeding colors
 Solution 3 Check the paper type
 Solution 5 Check the print settings
Solution 6 Clean or replace the print catridges
 Solution 2 Check the paper type
Solution 1 Check the print settings
Ink is not filling the text or graphics completely
 Solution 4 Check the print catridges
 Solution 5 Replace the print cartridge
Solution 1 Check the paper type
 Solution 3 Rotate the image
Solution 2 Use a higher print quality setting
Printouts have horizontal streaks or lines
 Solution 4 Clean the print cartridge nozzles
Solution 1 Make sure the paper is loaded correctly
Solution 5 Check the print catridges
 Solution 6 Replace the print cartridge
Printouts are faded or have dull colors
 Solution 1 Check the print settings
 Solution 4 Clean the glass
Clean the lid backing on Clean the glass on
 Solution 3 Print the image in a smaller size
Solution 2 Use a higher quality image
Printouts seem blurry or fuzzy
 Printouts are slanted or skewed
Solution 2 Make sure only one type of paper is loaded
Printouts have vertical streaks
 Solution 3 Ensure that the rear door is securely installed
Solution 1 Print on a page of plain paper
To remove excess ink using plain paper
Solution 2 Wait while the ink dries
 Solution 3 Clean the rollers
Solution 2 Check the print settings
Paper is not picked up from the input tray
 Solution 4 Contact HP support for service
To clean the rollers
Text edges are jagged
 Solution 1 Use TrueType or OpenType fonts
Print troubleshooting
Solution 2 Align the print cartridges
 Solution 1 Load the stack of envelopes correctly
Solution 2 Check the envelope type
Solution 3 Tuck the flaps to avoid paper jams
Envelopes print incorrectly
 Solution 1 Turn on the product
Solution 2 Load paper in the input tray
Solution 3 Select the correct printer
Product is not responding
 Solution 4 Check the printer driver status
Solution 6 Remove all cancelled print jobs from the queue
Solution 7 Clear the paper jam
To check the printer driver status
 Solution 8 Make sure the print carriage can move freely
Carriage stall on
 Nothing happens when I try to print
Solution 10 Reset the product
Solution 1 Reset the product
Solution 2 Print a previously saved version of the document
 Print troubleshooting 155
 Solution 6 Remove all cancelled print jobs from the queue
 Pages in my document came out in the wrong order
Print a multiple-page document in reverse order on
 Solution 1 Check the printer margins
To check your margin settings
Solution 2 Verify the paper size setting
Solution 3 Load the stack of paper correctly
 Solution 1 Check the margin settings
Text or graphics are cut off at the edge
 Solution 3 Load the stack of papers correctly
Solution 2 Check the layout of the document
To preview the print layout
 Solution 3 Check the print cartridge
Solution 4 Try printing with borders
Blank page came out while printing
 Memory card troubleshooting
Load full-size paper or small-size photo paper on
 My memory card no longer works in my digital camera
Solution 1 Remove and reinsert the memory card
Photo light next to the memory card slots is blinking
 Solution 1 Insert the memory card properly
Solution 2 Remove the additional memory card
Product does not read the memory card
 Solution 3 Remove the additional memory card
Solution 4 Reformat the memory card in your digital camera
Solution 1 Install the product software
To install the product software
 Solution 2 Turn on the product
Solution 3 Turn on the computer
 Scan troubleshooting
Solution 1 Set the camera to PictBridge mode
Solution 2 Save the photos in a supported file format
Solution 3 Select photos on the camera for printing
 Solution 1 Turn on your computer
Solution 3 Install the HP Photosmart Software
Scan fails
Scan halts
 Solution 4 Start the HP Photosmart Software
Scan fails because of insufficient computer memory
Scanned image is blank
Scanned image is incorrectly cropped
 Solution 1 Adjust the brightness in the software
Text is incorrect or missing
Scanned image has incorrect page layout
Scanned image shows dotted lines instead of text
 Scan feature does not work
Solution 2 Clean the glass and lid
Solution 3 Select the correct OCR language
Solution 1 Turn on the computer
 Nothing happens when I try to copy
Copy troubleshooting
Solution 3 Install or reinstall the HP Photosmart Software
 Solution 2 Place the original correctly on the glass
Solution 5 Clear the paper jam
 Fit to Page is not working as expected
Solution 1 Scan, enlarge, and then print a copy
Parts of the original do not appear or are cut off
 Solution 3 Wipe the glass and the back of the document lid
Image is cropped when I make a borderless copy
Solution 1 Use Fit to Page to enlarge the photo
 Borderless copy has white space around the edges
Solution 1 Scan, resize, and print the image
Printout is blank
 Solution 2 Use photo paper to make borderless copies
CD/DVD print troubleshooting
Product does not detect the CD/DVD holder
 Solution 2 Remove the CD/DVD holder from the storage area
Solution 1 Push the CD/DVD holder into the CD/DVD tray
Solution 3 Place the CD/DVD on the CD/DVD holder
 Solution 4 Load the next disc on the CD/DVD holder
Solution 1 Load a CD/DVD on the CD/DVD holder
Solution 2 Load a CD/DVD with the printable side up
Product does not detect a CD/DVD on the holder
 Solution 2 Load a new CD/DVD with the printable side up
Solution 1 Change the software settings
Product is printing on a non-printable area of my disc
 Solution 1 Use inkjet printable discs
Product reports a CD/DVD size mismatch error
Ink on the CD/DVD is not drying
Design is not centered on my disc
 Errors
Product messages
 Solution 2 Clear the paper jam from the front
Solution 1 Clear the paper jam from the rear door
Carriage jam
 Solution 3 Make sure the print carriage can move freely
 Solution 5 Print a self-test report
 Solution 6 Reset the product
To reset the product
 Product stall error
Solution 7 Contact HP support for service
Solution 2 Contact HP support
 Mechanism error
Solution 1 Clear the paper jam
 Photo tray problem
Carriage blocked
Firmware revision mismatch
Memory is full
 Solution 3 Remove excess paper from the photo tray
Solution 1 Load more paper in the photo tray
Solution 5 Make sure the photo paper is not curled
 Solution 6 Load one sheet of paper at a time
Photo tray cannot engage
Photo tray cannot disengage
CD/DVD tray open
 Solution 2 Load the next CD/DVD on the CD/DVD holder
Insert CD/DVD holder
 CD/DVD holder not found
Open CD/DVD tray
CD/DVD not found
 Scan errors
Solution 1 Verify if the software is installed correctly
 Solution 2 Refresh the Windows Device Manager
To refresh the Windows Device Manager
 Cause The Digital Imaging Monitor was not running
Solution 3 Verify if the Digital Imaging Monitor is running
To check the status of the product
 Solution 5 Check the power supply
To check the power supply
 To check the USB connection
 Solution 7 Try scanning with Windows Image Acquisition WIA
To scan using WIA
 Solution 8 Disable the Lexbces service
 On the General tab, in the Service status area, click Start
To restart the service
Computer Management screen appears
 Solution 9 Run the Scan Diagnostic Utility
Solution 11 Check the USB chipset and controller
 To check the USB chipset and controller
 Turn on the product
 More information about using a USB hub
 Solution 12 Uninstall and then reinstall the software
 Click Selective Startup
 Unable to print
 Solution 1 Print a self test report
 Solution 2 Clear the print queue
Solution 3 Disconnect and reconnect the USB cable
To clear the print queue
To disconnect and reconnect the USB cable
 To verify that the product is set as the default printer
To verify the print driver
 Solution 5 Check if the printer is paused or offline
Solution 6 Clear the print queue manually
To check if the printer is paused or offline
To clear the print queue manually
 Solution 7 Stop and restart the print spooler
To stop and restart the print spooler
To verify the software application
To print from Notepad
 Product might not be correctly installed
 Solution 2 Check the power cord and USB cable
 To check the USB connection
 Solution 3 Restart the computer
Solution 4 Uninstall and reinstall the product
To uninstall and reinstall the product
Double-clickAdd/Remove Programs
 Product was not found
 Solution 2 Check the power cord and USB cable
 To check the USB connection
 Solution 3 Restart the computer
 Solution 1 Restart the computer
Product could not find available scan destinations
 Select Click here to restart later
 Error occurred while communicating with the product
 Solution 1 Reset the product
 To check the USB connection
 Solution 3 Restart the computer
 Solution 6 Contact HP support for service
Missing HP Photosmart Software
 Solution 1 Install the HP Photosmart Software
To install the HP Photosmart Software
 File messages
Error reading or writing the file
Unreadable files. NN files could not be read
 Solution 1 Reinsert the memory card
Solution 2 Print photos from the computer
Photos not found
File not found
 Solution 1 Reinsert the memory card in the product
Solution 2 Reformat the memory card in your digital camera
General user messages
File corrupted
 Memory card error
Solution 1 Remove all but one memory card
Solution 2 Remove the memory card and reinsert it correctly
Solution 3 Push the memory card all the way forward
 Solution 2 Empty the Recycle Bin on your desktop
Borderless printing error
Card access error
Disconnected
 Use only one card at a time
Card is inserted incorrectly
 CD/DVD printing problem
Card is damaged
Card is not fully inserted
CD/DVD is upside down
 Paper messages
 Solution 2 Make sure the paper is loaded correctly
Solution 1 Replace the rear door
Out of paper
 Solution 3 Check the print settings
Solution 5 Clean the rollers
 Paper jam or misfeed
 Paper mismatch
 Wrong paper width
Power and connection messages
Product not found
 Communication test failed
Solution 2 Connect the product to the computer
Improper shutdown
 Two-way communication lost
 Low on ink
Print cartridge messages
Carriage stall
 Solution 1 Clear the paper jam from the rear door
 Try to print from your computer
 Solution 6 Reset the product
 Need alignment or alignment failed
 Solution 3 Check if print cartridges are fully inserted
Solution 4 Align newly installed print cartridges
 Solution 5 Print cartridge might be defective
Print cartridges incorrectly installed
 To make sure the print cartridges are installed correctly
 Non-HP cartridges installed
 Printing in ink-backup mode
 Solution 1 Insert the print cartridges
Solution 2 Remove the tape from the print cartridges
 Solution 3 Remove and reinsert the print cartridges
Solution 4 Contact HP support
Solution 1 Reinsert the print cartridges
Print cartridges missing or not detected
 To make sure the print cartridges are installed correctly
 Solution 2 Clean the print cartridge contacts
 Solution 3 Replace the print cartridge
Incompatible print cartridges
 Solution 1 Check the print cartridge
Solution 2 Contact HP support for service
Print cartridge is not intended for use in this product
Print cartridges in wrong slot
 To make sure the print cartridges are installed correctly
 Troubleshooting
 Print cartridge problem
To determine which print cartridge is having the problem
 Tri-color print cartridge Black print cartridge
 Solution 1 Remove and reinsert the print cartridges
 Solution 2 Clean the print cartridge contacts
 Previously used genuine HP cartridge installed
Original HP ink depleted
 Replace the print cartridges on
 HP warranty and support
Warranty
 Before you call HP support
 Phone support period Placing a call
After the phone support period
 HP Quick Exchange Service Japan
 Remove the print cartridges before shipment
Remove the control panel faceplate
 Pack the HP All-in-One
 Pack the HP All-in-One 275
 HP warranty and support
 Specifications
Technical information
 Print specifications
Paper use
 Material safety data sheets
Plastics
Recycling program
HP inkjet supplies recycling program
 Regulatory notices
 Regulatory model identification number
FCC statement
 Regulatory notices 283
 Chapter
 Symbols/Numerics
Index
 286
 287
 288
 289
 290