Communication test failed, Improper shutdown | HP C5500 instruction

Cause: The USB cable was not plugged in properly.

Communication test failed

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Turn on the product

•Solution 2: Connect the product to the computer

Solution 1: Turn on the product

Solution: Look at the display on the product. If the display is blank and the On light is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 2: Connect the product to the computer

Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below.

Troubleshooting

Cause: The product was not connected to the computer.

Improper shutdown

Solution: Press the On button to turn the product on and off.

Errors 243

Image 246

HP C5500 manual Communication test failed, Solution 2 Connect the product to the computer, Improper shutdown

Contents

Windows Help HP Photosmart C5500 All-in-One series Page Contents Use the photo features Print from your computer Use the scan features Use the copy featuresUse the reprint features Troubleshooting Maintain the HP All-in-One HP warranty and support Technical information Index HP Photosmart C5500 All-in- One series Help OneHP Photosmart seriesC5500 HelpAll- HP All-in-One overview HP All-in-One at a glance Control panel features Control panel overview Label Icon Name and Description Display sleep state Menu overviewDisplay icons Copy Menu Scan Menu Setup MenuPhoto Menu Help Menu Enter text using the visual keyboard To enter text using the visual keyboardUse the HP Photosmart Software Use the HP Photosmart Software Overview Find more information Start Here guide Find more information Set your language and country/region Finish setting up the HP All-in- OneSet your preferences To set your language and country/region Enable faster browsing of photos To set the default paper trayTo turn faster browsing on or off Restore the factory defaults Set the energy save modeSet the paper tray for printing from a Bluetooth device To turn energy saving mode on or off Play a slideshow on the display To restore the factory defaultsTo turn the demo mode on or off To turn the tips slideshow on or off To enable printer sharing on a Windows computer Connect to a Bluetooth deviceWhat you need for a Bluetooth connection Connect to a computer To find out the device address of the product To install and print using the Widcomm stack Manage your Bluetooth settingsTo install and print using the Microsoft stack Click View devices in range View and print Bluetooth settings To view and print Bluetooth settingsChange the device name Related topics Set Bluetooth security for the HP All-in-OneTo change the device name of the product Set the security level Reset Bluetooth settings on the HP All-in-One To set the product to require passkey authenticationSet the HP All-in-One to be invisible to Bluetooth devices To set the product to be Not visible To reset the Bluetooth settings Finish setup How do I? How do Load originals and load paper Load originalsTo load an original on the glass HP Premium Plus Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Photo Paper HP Premium Inkjet Paper Recommended papers and media for printing onlyHP Premium Inkjet Transparency Film HP Bright White Inkjet Paper Papers to avoid Load full-size paper or small-size photo paper Additional papers to avoid when copyingLoad paper To load full-size paper Slide the paper-width guide to its outermost position Load andoriginals Load postcards, Hagaki, or index cards To load postcards, Hagaki, or index cards in the photo tray Load envelopes To load envelopes Load originals and load paper Load other types of paper Load a CD/DVD To load a regular-size 120 mm CD/DVD on the CD/DVD tray Load originals and load paper To load a small-size 80 mm CD/DVD on the CD/DVD tray Load originals and load paper Avoid paper jams Clear paper jams on Load originals and load paper Print from your computer Print from a software applicationTo print from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper size View the print resolution Set the paper type for printingTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or quality Scale the document size Change the saturation, brightness, or color tonePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings To preview your print job To create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tab Perform special print jobs Print a borderless imageTo print a borderless image Print a photo on photo paper To print a photo on photo paper Print using Maximum dpi Off applies no HP Real Life Technologies to the image To print in Maximum dpi mode Print onto a CD/DVDTo print directly onto a CD/DVD Print on both sides To print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Left-edge binding for left-to-right languages Print multiple pages on a single sheet Print a multiple-page document in reverse orderTo print multiple pages on a single sheet Reverse an image for iron-on transfers To print a multiple-page document in reverse orderTo reverse an image for iron-on transfers Print on transparencies Print a group of addresses on labels or envelopesTo print on transparencies To print a group of addresses on labels or envelopes Expand Document Options, and then expand Printer FeaturesPrint a poster To print a poster Stop a print job Print a Web Print Use the photo features Insert a memory card Print photos To insert a memory card To print photos Press Print Photos To create special projects Create special projects from your photosSave photos to your computer At the Print Preview screen, press Print Photos Rotate a photo Edit photos using the control panelRemove red-eye To save photos Zoom and pan to crop a photo To rotate a photoTo crop a photo To turn off automatic photo enhancement Automatically enhance your photosPrint a frame around your photo To print a frame around your photo Apply special color effects to your photos Adjust the brightness of your photosTo adjust the brightness To change the color effects No Effect Black & White Sepia Antique Photos Use the scan features Scan an imageScan an original to a computer Scan an original to a memory card To scan to a computer To save a scan to the memory card or storage device Edit a scanned imageEdit a scanned document Press Start Scan Stop scanning To stop scanning Use the copy features Make a copyTo make a copy from the control panel Press Start Copy Black or Start Copy Color to begin copying Change the copy settings for the current jobPreview your copy job To preview your copy from the control panel Set the number of copies Set the copy paper sizeSet the copy paper type Control panel setting Change copy speed or quality To adjust the copy contrast from the control panel Change default copy settingsAdjust the lightness and darkness of your copy To set default copy settings from the control panel Perform special copy jobs Resize an original to fit onto letter or A4 paperTo resize a document from the control panel Crop an original Shift the left marginTo crop your copy from the control panel Improve the quality of a copy To correct copy quality issuesStop copying To shift the margin for your copy from the control panel Edit a photo before reprinting Use the reprint featuresMake reprints of your photos Fix a faded original To fix a faded original photo when making a reprint Adjust the brightness of your photos Apply special color effects to your photos Maintain the HP All-in-One Work with print cartridges Handle the print cartridges Check the estimated ink levels To check the ink levels from the HP Photosmart Software Replace the print cartridgesTo check the ink levels from the control panel Printer Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combination To replace the print cartridges Work with print cartridges 101 One Use a photo print cartridge Use the print cartridge protector Remove ink from your skin and clothing Remedy Ink-backup mode output Ink-backup modeAdvanced print cartridge maintenance Exit ink-backup mode To align newly installed print cartridges Align the print cartridges Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts One Clean the area around the ink nozzles To clean the area around the ink nozzles Work with print cartridges 113 Print a self-test report To print a self-test report Clean the lid backing Clean the HP All-in-OneClean the glass To clean the glass Clean the exterior To clean the lid backingTurn off the HP All-in-One Shop for ink supplies To order print cartridges from your desktop Shop for ink supplies Troubleshooting common setup issues TroubleshootingSetup troubleshooting View the Readme file Product will not turn on Solution Solution 2 Reset the product Solution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplySolution 5 Contact HP support for service After setting up the product, it does not print Work with print cartridges on Solution 3 Press the On button to turn on the product Solution 4 Load paper in the input trayDisplay shows the wrong language Wrong measurements are showing in menus on the display Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum System Checks screen appears To retry the USB connection Received a message that an Unknown Error has occurred To uninstall the software and reset the productTo uninstall the software completely Troubleshooting To install the software To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Click the check box next to Do not show this message again Uninstall and reinstall the software To uninstall and reinstall the softwareRegistration screen does not appear Paper jams Clear paper jams Information on paper To clear a paper jam from the rear door Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 5 Check the print settings Solution 6 Clean or replace the print catridges Solution 1 Check the print settings Solution 2 Check the paper typeInk is not filling the text or graphics completely Solution 4 Check the print catridges Solution 5 Replace the print cartridge Solution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 1 Make sure the paper is loaded correctly Solution 4 Clean the print cartridge nozzlesSolution 5 Check the print catridges Solution 6 Replace the print cartridge Printouts are faded or have dull colors Solution 1 Check the print settings Solution 4 Clean the glass Clean the lid backing on Clean the glass on Solution 2 Use a higher quality image Solution 3 Print the image in a smaller sizePrintouts seem blurry or fuzzy Solution 2 Make sure only one type of paper is loaded Printouts are slanted or skewedPrintouts have vertical streaks To remove excess ink using plain paper Solution 3 Ensure that the rear door is securely installedSolution 1 Print on a page of plain paper Solution 2 Wait while the ink dries Solution 2 Check the print settings Solution 3 Clean the rollersPaper is not picked up from the input tray To clean the rollers Solution 4 Contact HP support for serviceText edges are jagged Print troubleshooting Solution 1 Use TrueType or OpenType fontsSolution 2 Align the print cartridges Solution 3 Tuck the flaps to avoid paper jams Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Envelopes print incorrectly Solution 3 Select the correct printer Solution 1 Turn on the productSolution 2 Load paper in the input tray Product is not responding Solution 7 Clear the paper jam Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue To check the printer driver status Solution 8 Make sure the print carriage can move freely Carriage stall on Solution 1 Reset the product Nothing happens when I try to printSolution 10 Reset the product Solution 2 Print a previously saved version of the document Print troubleshooting 155 Solution 6 Remove all cancelled print jobs from the queue Pages in my document came out in the wrong order Print a multiple-page document in reverse order on Solution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Solution 3 Load the stack of paper correctly Solution 1 Check the margin settings Text or graphics are cut off at the edge Solution 2 Check the layout of the document Solution 3 Load the stack of papers correctlyTo preview the print layout Solution 4 Try printing with borders Solution 3 Check the print cartridgeBlank page came out while printing Memory card troubleshooting Load full-size paper or small-size photo paper on Solution 1 Remove and reinsert the memory card My memory card no longer works in my digital cameraPhoto light next to the memory card slots is blinking Solution 2 Remove the additional memory card Solution 1 Insert the memory card properlyProduct does not read the memory card Solution 1 Install the product software Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera To install the product software Solution 2 Turn on the product Solution 3 Turn on the computer Solution 2 Save the photos in a supported file format Scan troubleshootingSolution 1 Set the camera to PictBridge mode Solution 3 Select photos on the camera for printing Scan fails Solution 1 Turn on your computerSolution 3 Install the HP Photosmart Software Scan halts Scanned image is blank Solution 4 Start the HP Photosmart SoftwareScan fails because of insufficient computer memory Scanned image is incorrectly cropped Scanned image has incorrect page layout Solution 1 Adjust the brightness in the softwareText is incorrect or missing Scanned image shows dotted lines instead of text Solution 3 Select the correct OCR language Scan feature does not workSolution 2 Clean the glass and lid Solution 1 Turn on the computer Copy troubleshooting Nothing happens when I try to copySolution 3 Install or reinstall the HP Photosmart Software Solution 2 Place the original correctly on the glass Solution 5 Clear the paper jam Solution 1 Scan, enlarge, and then print a copy Fit to Page is not working as expectedParts of the original do not appear or are cut off Image is cropped when I make a borderless copy Solution 3 Wipe the glass and the back of the document lidSolution 1 Use Fit to Page to enlarge the photo Solution 1 Scan, resize, and print the image Borderless copy has white space around the edgesPrintout is blank CD/DVD print troubleshooting Solution 2 Use photo paper to make borderless copiesProduct does not detect the CD/DVD holder Solution 1 Push the CD/DVD holder into the CD/DVD tray Solution 2 Remove the CD/DVD holder from the storage areaSolution 3 Place the CD/DVD on the CD/DVD holder Solution 2 Load a CD/DVD with the printable side up Solution 4 Load the next disc on the CD/DVD holderSolution 1 Load a CD/DVD on the CD/DVD holder Product does not detect a CD/DVD on the holder Solution 1 Change the software settings Solution 2 Load a new CD/DVD with the printable side upProduct is printing on a non-printable area of my disc Ink on the CD/DVD is not drying Solution 1 Use inkjet printable discsProduct reports a CD/DVD size mismatch error Design is not centered on my disc Errors Product messages Solution 1 Clear the paper jam from the rear door Solution 2 Clear the paper jam from the frontCarriage jam Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report Solution 6 Reset the product To reset the product Solution 7 Contact HP support for service Product stall errorSolution 2 Contact HP support Mechanism error Solution 1 Clear the paper jam Firmware revision mismatch Photo tray problemCarriage blocked Memory is full Solution 1 Load more paper in the photo tray Solution 3 Remove excess paper from the photo traySolution 5 Make sure the photo paper is not curled Photo tray cannot disengage Solution 6 Load one sheet of paper at a timePhoto tray cannot engage CD/DVD tray open Solution 2 Load the next CD/DVD on the CD/DVD holder Insert CD/DVD holder Open CD/DVD tray CD/DVD holder not foundCD/DVD not found Scan errors Solution 1 Verify if the software is installed correctly Solution 2 Refresh the Windows Device Manager To refresh the Windows Device Manager Solution 3 Verify if the Digital Imaging Monitor is running Cause The Digital Imaging Monitor was not runningTo check the status of the product Solution 5 Check the power supply To check the power supply To check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIA Solution 8 Disable the Lexbces service To restart the service On the General tab, in the Service status area, click StartComputer Management screen appears Solution 9 Run the Scan Diagnostic Utility Solution 11 Check the USB chipset and controller To check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print Solution 1 Print a self test report To clear the print queue Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cable To verify that the product is set as the default printer To verify the print driver To check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To clear the print queue manually To verify the software application Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To print from Notepad Product might not be correctly installed Solution 2 Check the power cord and USB cable To check the USB connection To uninstall and reinstall the product Solution 3 Restart the computerSolution 4 Uninstall and reinstall the product Double-clickAdd/Remove Programs Product was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinations Select Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service Missing HP Photosmart Software Solution 1 Install the HP Photosmart Software To install the HP Photosmart Software Error reading or writing the file File messagesUnreadable files. NN files could not be read Photos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer File not found General user messages Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera File corrupted Solution 2 Remove the memory card and reinsert it correctly Memory card errorSolution 1 Remove all but one memory card Solution 3 Push the memory card all the way forward Card access error Solution 2 Empty the Recycle Bin on your desktopBorderless printing error Disconnected Use only one card at a time Card is inserted incorrectly Card is not fully inserted CD/DVD printing problemCard is damaged CD/DVD is upside down Paper messages Solution 1 Replace the rear door Solution 2 Make sure the paper is loaded correctlyOut of paper Solution 3 Check the print settings Solution 5 Clean the rollers Paper jam or misfeed Paper mismatch Power and connection messages Wrong paper widthProduct not found Solution 2 Connect the product to the computer Communication test failedImproper shutdown Two-way communication lost Print cartridge messages Low on inkCarriage stall Solution 1 Clear the paper jam from the rear door Try to print from your computer Solution 6 Reset the product Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridges Solution 5 Print cartridge might be defective Print cartridges incorrectly installed To make sure the print cartridges are installed correctly Non-HP cartridges installed Printing in ink-backup mode Solution 1 Insert the print cartridges Solution 2 Remove the tape from the print cartridges Solution 1 Reinsert the print cartridges Solution 3 Remove and reinsert the print cartridgesSolution 4 Contact HP support Print cartridges missing or not detected To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridge Incompatible print cartridges Print cartridge is not intended for use in this product Solution 1 Check the print cartridgeSolution 2 Contact HP support for service Print cartridges in wrong slot To make sure the print cartridges are installed correctly Troubleshooting Print cartridge problem To determine which print cartridge is having the problem Tri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Previously used genuine HP cartridge installed Original HP ink depleted Replace the print cartridges on HP warranty and support Warranty Before you call HP support Phone support period Placing a call After the phone support period HP Quick Exchange Service Japan Remove the print cartridges before shipment Remove the control panel faceplate Pack the HP All-in-One Pack the HP All-in-One 275 HP warranty and support Specifications Technical information Print specifications Paper use Recycling program Material safety data sheetsPlastics HP inkjet supplies recycling program Regulatory notices Regulatory model identification number FCC statement Regulatory notices 283 Chapter Symbols/Numerics Index 286 287 288 289 290