Print cartridge messages

The following is a list of print cartridge error messages:

Low on ink

Carriage stall

Need alignment or alignment failed

Print cartridges incorrectly installed

Non-HP cartridges installed

Printing in ink-backup mode

Print cartridge is missing, incorrectly installed, or not intended for your product

Print cartridges missing or not detected

Incompatible print cartridges

Print cartridge is not intended for use in this product

Print cartridges in wrong slot

Print cartridge problem

Previously used genuine HP cartridge installed

Original HP ink depleted

Low on ink

Solution: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another product, the ink level indicator might be inaccurate or unavailable.

For HP product return and recycling information, visit us at: www.hp.com/recycle.

Cause: The indicated print cartridges were estimated to be low on ink and might need to be replaced soon.

Carriage stall

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Clear the paper jam from the rear door

Solution 2: Clear the paper jam from the front

Solution 3: Make sure the print carriage can move freely

Solution 4: Verify that the product is properly connected to a power source

Solution 5: Print a self-test report

Solution 6: Reset the product

Solution 7: Contact HP support for service

Troubleshooting

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HP C5500 manual Print cartridge messages, Low on ink, Carriage stall