Product does not detect a CD/DVD on the holder | HP C5500 specification

Solution 4: Load the next disc on the CD/DVD holder

Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed CD/DVD from the holder. Load the next disc onto the CD/DVD holder with the printable side up and reinsert the holder into the CD/DVD tray until the lines on the holder line up to the white lines on the tray. When the product detects the holder, the prompt disappears.

Cause: The product prompted you to insert the next disc when printing multiple CD/ DVDs in a print job.

The product does not detect a CD/DVD on the holder

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Load a CD/DVD on the CD/DVD holder

•Solution 2: Load a CD/DVD with the printable side up

Solution 1: Load a CD/DVD on the CD/DVD holder

Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc onto the CD/DVD holder with the printable side up and reinsert the holder into the CD/DVD tray until the lines on the holder line up to the white lines on the tray.

Cause: You inserted the CD/DVD holder into the CD/DVD tray without loading a CD/DVD onto the holder.

If this did not solve the issue, try the next solution.

Solution 2: Load a CD/DVD with the printable side up

Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc onto the CD/DVD holder with the printable side up and reinsert the holder into the CD/DVD tray until the lines on the holder line up to the white lines on the tray.

Cause: You loaded the CD/DVD upside down on the holder.

The product stalled while printing a CD/DVD

Solution: Ensure that there is at least 7.5 cm (3 inches) of space behind the product. Also, make sure that the slot on the back of the product is not blocked.

Cause: The product pulled the CD/DVD holder while printing on the CD/DVD. The holder can protrude about 7.5 cm (3 inches) from the back of the product. If there is not sufficient space behind the product, the holder stops and printing stalls.

Troubleshooting

CD/DVD print troubleshooting

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HP C5500 manual Product does not detect a CD/DVD on the holder, Solution 4 Load the next disc on the CD/DVD holder

Contents

Windows Help HP Photosmart C5500 All-in-One series Page Contents Use the photo features Print from your computer Use the reprint features Use the scan featuresUse the copy features Troubleshooting Maintain the HP All-in-One HP warranty and support Technical information Index HP Photosmart C5500 All-in- One series Help OneHP Photosmart seriesC5500 HelpAll- HP All-in-One overview HP All-in-One at a glance Control panel features Control panel overview Label Icon Name and Description Display sleep state Menu overviewDisplay icons Copy Menu Scan Menu Setup MenuPhoto Menu Help Menu Use the HP Photosmart Software Enter text using the visual keyboardTo enter text using the visual keyboard Use the HP Photosmart Software Overview Find more information Start Here guide Find more information Set your language and country/region Finish setting up the HP All-in- OneSet your preferences To set your language and country/region To turn faster browsing on or off Enable faster browsing of photosTo set the default paper tray Restore the factory defaults Set the energy save modeSet the paper tray for printing from a Bluetooth device To turn energy saving mode on or off Play a slideshow on the display To restore the factory defaultsTo turn the demo mode on or off To turn the tips slideshow on or off To enable printer sharing on a Windows computer Connect to a Bluetooth deviceWhat you need for a Bluetooth connection Connect to a computer To find out the device address of the product To install and print using the Widcomm stack Manage your Bluetooth settingsTo install and print using the Microsoft stack Click View devices in range Change the device name View and print Bluetooth settingsTo view and print Bluetooth settings Related topics Set Bluetooth security for the HP All-in-OneTo change the device name of the product Set the security level Reset Bluetooth settings on the HP All-in-One To set the product to require passkey authenticationSet the HP All-in-One to be invisible to Bluetooth devices To set the product to be Not visible To reset the Bluetooth settings Finish setup How do I? How do To load an original on the glass Load originals and load paperLoad originals HP Premium Plus Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Photo Paper HP Premium Inkjet Paper Recommended papers and media for printing onlyHP Premium Inkjet Transparency Film HP Bright White Inkjet Paper Papers to avoid Load full-size paper or small-size photo paper Additional papers to avoid when copyingLoad paper To load full-size paper Slide the paper-width guide to its outermost position Load andoriginals Load postcards, Hagaki, or index cards To load postcards, Hagaki, or index cards in the photo tray Load envelopes To load envelopes Load originals and load paper Load other types of paper Load a CD/DVD To load a regular-size 120 mm CD/DVD on the CD/DVD tray Load originals and load paper To load a small-size 80 mm CD/DVD on the CD/DVD tray Load originals and load paper Avoid paper jams Clear paper jams on Load originals and load paper To print from a software application Print from your computerPrint from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper size To set the paper type for printing View the print resolutionSet the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or quality Preview your print job Scale the document sizeChange the saturation, brightness, or color tone Printing shortcuts Change the default print settingsTo change the default print settings To preview your print job To create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tab To print a borderless image Perform special print jobsPrint a borderless image Print a photo on photo paper To print a photo on photo paper Print using Maximum dpi Off applies no HP Real Life Technologies to the image To print directly onto a CD/DVD To print in Maximum dpi modePrint onto a CD/DVD Print on both sides To print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Left-edge binding for left-to-right languages To print multiple pages on a single sheet Print multiple pages on a single sheetPrint a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfersTo print a multiple-page document in reverse order To print on transparencies Print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Expand Document Options, and then expand Printer FeaturesPrint a poster To print a poster Stop a print job Print a Web Print Use the photo features Insert a memory card Print photos To insert a memory card To print photos Press Print Photos To create special projects Create special projects from your photosSave photos to your computer At the Print Preview screen, press Print Photos Rotate a photo Edit photos using the control panelRemove red-eye To save photos To crop a photo Zoom and pan to crop a photoTo rotate a photo To turn off automatic photo enhancement Automatically enhance your photosPrint a frame around your photo To print a frame around your photo Apply special color effects to your photos Adjust the brightness of your photosTo adjust the brightness To change the color effects No Effect Black & White Sepia Antique Photos Scan an original to a computer Use the scan featuresScan an image Scan an original to a memory card To scan to a computer To save a scan to the memory card or storage device Edit a scanned imageEdit a scanned document Press Start Scan Stop scanning To stop scanning To make a copy from the control panel Use the copy featuresMake a copy Press Start Copy Black or Start Copy Color to begin copying Change the copy settings for the current jobPreview your copy job To preview your copy from the control panel Set the copy paper type Set the number of copiesSet the copy paper size Control panel setting Change copy speed or quality To adjust the copy contrast from the control panel Change default copy settingsAdjust the lightness and darkness of your copy To set default copy settings from the control panel To resize a document from the control panel Perform special copy jobsResize an original to fit onto letter or A4 paper To crop your copy from the control panel Crop an originalShift the left margin Improve the quality of a copy To correct copy quality issuesStop copying To shift the margin for your copy from the control panel Edit a photo before reprinting Use the reprint featuresMake reprints of your photos Fix a faded original To fix a faded original photo when making a reprint Adjust the brightness of your photos Apply special color effects to your photos Maintain the HP All-in-One Work with print cartridges Handle the print cartridges Check the estimated ink levels To check the ink levels from the HP Photosmart Software Replace the print cartridgesTo check the ink levels from the control panel Printer Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combination To replace the print cartridges Work with print cartridges 101 One Use a photo print cartridge Use the print cartridge protector Remove ink from your skin and clothing Remedy Ink-backup mode output Ink-backup modeAdvanced print cartridge maintenance Exit ink-backup mode To align newly installed print cartridges Align the print cartridges Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts One Clean the area around the ink nozzles To clean the area around the ink nozzles Work with print cartridges 113 Print a self-test report To print a self-test report Clean the lid backing Clean the HP All-in-OneClean the glass To clean the glass Turn off the HP All-in-One Clean the exteriorTo clean the lid backing Shop for ink supplies To order print cartridges from your desktop Shop for ink supplies Troubleshooting common setup issues TroubleshootingSetup troubleshooting View the Readme file Product will not turn on Solution Solution 2 Reset the product Solution 5 Contact HP support for service Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply After setting up the product, it does not print Work with print cartridges on Display shows the wrong language Solution 3 Press the On button to turn on the productSolution 4 Load paper in the input tray Wrong measurements are showing in menus on the display Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum System Checks screen appears To retry the USB connection To uninstall the software completely Received a message that an Unknown Error has occurredTo uninstall the software and reset the product Troubleshooting To install the software To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Click the check box next to Do not show this message again Registration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Paper jams Clear paper jams Information on paper To clear a paper jam from the rear door Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 5 Check the print settings Solution 6 Clean or replace the print catridges Ink is not filling the text or graphics completely Solution 1 Check the print settingsSolution 2 Check the paper type Solution 4 Check the print catridges Solution 5 Replace the print cartridge Solution 1 Check the paper type Printouts have horizontal streaks or lines Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 5 Check the print catridges Solution 1 Make sure the paper is loaded correctlySolution 4 Clean the print cartridge nozzles Solution 6 Replace the print cartridge Printouts are faded or have dull colors Solution 1 Check the print settings Solution 4 Clean the glass Clean the lid backing on Clean the glass on Printouts seem blurry or fuzzy Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts have vertical streaks Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed To remove excess ink using plain paper Solution 3 Ensure that the rear door is securely installedSolution 1 Print on a page of plain paper Solution 2 Wait while the ink dries Paper is not picked up from the input tray Solution 2 Check the print settingsSolution 3 Clean the rollers Text edges are jagged To clean the rollersSolution 4 Contact HP support for service Solution 2 Align the print cartridges Print troubleshootingSolution 1 Use TrueType or OpenType fonts Solution 3 Tuck the flaps to avoid paper jams Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Envelopes print incorrectly Solution 3 Select the correct printer Solution 1 Turn on the productSolution 2 Load paper in the input tray Product is not responding Solution 7 Clear the paper jam Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue To check the printer driver status Solution 8 Make sure the print carriage can move freely Carriage stall on Solution 1 Reset the product Nothing happens when I try to printSolution 10 Reset the product Solution 2 Print a previously saved version of the document Print troubleshooting 155 Solution 6 Remove all cancelled print jobs from the queue Pages in my document came out in the wrong order Print a multiple-page document in reverse order on Solution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Solution 3 Load the stack of paper correctly Solution 1 Check the margin settings Text or graphics are cut off at the edge To preview the print layout Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly Blank page came out while printing Solution 4 Try printing with bordersSolution 3 Check the print cartridge Memory card troubleshooting Load full-size paper or small-size photo paper on Photo light next to the memory card slots is blinking Solution 1 Remove and reinsert the memory cardMy memory card no longer works in my digital camera Product does not read the memory card Solution 2 Remove the additional memory cardSolution 1 Insert the memory card properly Solution 1 Install the product software Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera To install the product software Solution 2 Turn on the product Solution 3 Turn on the computer Solution 2 Save the photos in a supported file format Scan troubleshootingSolution 1 Set the camera to PictBridge mode Solution 3 Select photos on the camera for printing Scan fails Solution 1 Turn on your computerSolution 3 Install the HP Photosmart Software Scan halts Scanned image is blank Solution 4 Start the HP Photosmart SoftwareScan fails because of insufficient computer memory Scanned image is incorrectly cropped Scanned image has incorrect page layout Solution 1 Adjust the brightness in the softwareText is incorrect or missing Scanned image shows dotted lines instead of text Solution 3 Select the correct OCR language Scan feature does not workSolution 2 Clean the glass and lid Solution 1 Turn on the computer Solution 3 Install or reinstall the HP Photosmart Software Copy troubleshootingNothing happens when I try to copy Solution 2 Place the original correctly on the glass Solution 5 Clear the paper jam Parts of the original do not appear or are cut off Solution 1 Scan, enlarge, and then print a copyFit to Page is not working as expected Solution 1 Use Fit to Page to enlarge the photo Image is cropped when I make a borderless copySolution 3 Wipe the glass and the back of the document lid Printout is blank Solution 1 Scan, resize, and print the imageBorderless copy has white space around the edges Product does not detect the CD/DVD holder CD/DVD print troubleshootingSolution 2 Use photo paper to make borderless copies Solution 3 Place the CD/DVD on the CD/DVD holder Solution 1 Push the CD/DVD holder into the CD/DVD traySolution 2 Remove the CD/DVD holder from the storage area Solution 2 Load a CD/DVD with the printable side up Solution 4 Load the next disc on the CD/DVD holderSolution 1 Load a CD/DVD on the CD/DVD holder Product does not detect a CD/DVD on the holder Product is printing on a non-printable area of my disc Solution 1 Change the software settingsSolution 2 Load a new CD/DVD with the printable side up Ink on the CD/DVD is not drying Solution 1 Use inkjet printable discsProduct reports a CD/DVD size mismatch error Design is not centered on my disc Errors Product messages Carriage jam Solution 1 Clear the paper jam from the rear doorSolution 2 Clear the paper jam from the front Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report Solution 6 Reset the product To reset the product Solution 2 Contact HP support Solution 7 Contact HP support for serviceProduct stall error Mechanism error Solution 1 Clear the paper jam Firmware revision mismatch Photo tray problemCarriage blocked Memory is full Solution 5 Make sure the photo paper is not curled Solution 1 Load more paper in the photo traySolution 3 Remove excess paper from the photo tray Photo tray cannot disengage Solution 6 Load one sheet of paper at a timePhoto tray cannot engage CD/DVD tray open Solution 2 Load the next CD/DVD on the CD/DVD holder Insert CD/DVD holder CD/DVD not found Open CD/DVD trayCD/DVD holder not found Scan errors Solution 1 Verify if the software is installed correctly Solution 2 Refresh the Windows Device Manager To refresh the Windows Device Manager To check the status of the product Solution 3 Verify if the Digital Imaging Monitor is runningCause The Digital Imaging Monitor was not running Solution 5 Check the power supply To check the power supply To check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIA Solution 8 Disable the Lexbces service Computer Management screen appears To restart the serviceOn the General tab, in the Service status area, click Start Solution 9 Run the Scan Diagnostic Utility Solution 11 Check the USB chipset and controller To check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print Solution 1 Print a self test report To clear the print queue Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cable To verify that the product is set as the default printer To verify the print driver To check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To clear the print queue manually To verify the software application Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To print from Notepad Product might not be correctly installed Solution 2 Check the power cord and USB cable To check the USB connection To uninstall and reinstall the product Solution 3 Restart the computerSolution 4 Uninstall and reinstall the product Double-clickAdd/Remove Programs Product was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinations Select Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service Missing HP Photosmart Software Solution 1 Install the HP Photosmart Software To install the HP Photosmart Software Unreadable files. NN files could not be read Error reading or writing the fileFile messages Photos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer File not found General user messages Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera File corrupted Solution 2 Remove the memory card and reinsert it correctly Memory card errorSolution 1 Remove all but one memory card Solution 3 Push the memory card all the way forward Card access error Solution 2 Empty the Recycle Bin on your desktopBorderless printing error Disconnected Use only one card at a time Card is inserted incorrectly Card is not fully inserted CD/DVD printing problemCard is damaged CD/DVD is upside down Paper messages Out of paper Solution 1 Replace the rear doorSolution 2 Make sure the paper is loaded correctly Solution 3 Check the print settings Solution 5 Clean the rollers Paper jam or misfeed Paper mismatch Product not found Power and connection messagesWrong paper width Improper shutdown Solution 2 Connect the product to the computerCommunication test failed Two-way communication lost Carriage stall Print cartridge messagesLow on ink Solution 1 Clear the paper jam from the rear door Try to print from your computer Solution 6 Reset the product Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridges Solution 5 Print cartridge might be defective Print cartridges incorrectly installed To make sure the print cartridges are installed correctly Non-HP cartridges installed Printing in ink-backup mode Solution 1 Insert the print cartridges Solution 2 Remove the tape from the print cartridges Solution 1 Reinsert the print cartridges Solution 3 Remove and reinsert the print cartridgesSolution 4 Contact HP support Print cartridges missing or not detected To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridge Incompatible print cartridges Print cartridge is not intended for use in this product Solution 1 Check the print cartridgeSolution 2 Contact HP support for service Print cartridges in wrong slot To make sure the print cartridges are installed correctly Troubleshooting Print cartridge problem To determine which print cartridge is having the problem Tri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Previously used genuine HP cartridge installed Original HP ink depleted Replace the print cartridges on HP warranty and support Warranty Before you call HP support Phone support period Placing a call After the phone support period HP Quick Exchange Service Japan Remove the print cartridges before shipment Remove the control panel faceplate Pack the HP All-in-One Pack the HP All-in-One 275 HP warranty and support Specifications Technical information Print specifications Paper use Recycling program Material safety data sheetsPlastics HP inkjet supplies recycling program Regulatory notices Regulatory model identification number FCC statement Regulatory notices 283 Chapter Symbols/Numerics Index 286 287 288 289 290