Chapter 14
product is connected to the computer through a Bluetooth connection, make sure that the connection is active and the product is turned on.
For more information on setting up the product and connecting it to your computer, see the Start Here guide that came with the product.
Cause: The product was not properly connected to the computer.
Troubleshooting
The following is a list of
•Error reading or writing the file
•Unreadable files. NN files could not be read
•Supported file types for the product
Error reading or writing the file
Solution: Check to see if you have the right folder and file name.
Cause: The product software could not open or save the file.
Unreadable files. NN files could not be read
Solution: Reinsert the memory card in the product. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged.
Cause: Some of the files on the inserted memory card were damaged.
230 Troubleshooting