Chapter 14

If this did not solve the issue, try the next solution.

Solution 3: Install or reinstall the HP Photosmart Software

Solution: Install or reinstall the software that came with the product.

Cause: The software that came with the product was not installed or was not running.

Copy troubleshooting

Use this section to solve these copy problems:

•Nothing happens when I try to copy

•Parts of the original do not appear or are cut off

•Fit to Page is not working as expected

•The image is cropped when I make a borderless copy

•The printout is blank

•A borderless copy has white space around the edges

Troubleshooting

Nothing happens when I try to copy

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Turn on the product

•Solution 2: Place the original correctly on the glass

•Solution 3: Wait until the product completes the current operation

•Solution 4: The product does not support the paper type or envelope

•Solution 5: Clear the paper jam

Solution 1: Turn on the product

Solution: Look at the On light located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

172 Troubleshooting