Environmental product stewardship program 103

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.

For more information on ENERGY STAR guidelines, go to the following Web site:

www.energystar.gov

Technical information

Environmental product stewardship program

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HP D1500 manual Environmental product stewardship program 103

Contents

HP Deskjet D1500 series Windows Help HP Deskjet D1500 Printer series Acknowledgements AccessibilityHewlett-Packard Company notices Visual Contents Maintenance Printer software Troubleshooting HP support Technical information Welcome Section HP inkjet supplies recycling program Special features Get started Printer at a glance Power button and light Paper tray Unfold the paper tray To unfold the paper tray Use the paper tray Print cartridgesReplace print cartridges Ink-backup mode Exit ink-backup mode Ink-backup mode outputTo remove plastic tape from a print cartridge Connect the printer USB Print photos Print borderless photos Print Orientation Portrait or Landscape Print photos with a border Small photos Exif Print To change the HP Real Life Technologies settingHP Real Life Technologies photo fix To print Exif Print-enhanced photos Storage Save money and ink when printing photosStore and handle photo paper Handling Print other documents Print e-mail Print documents Print letters Print envelopes Click the Printing Shortcuts tab Print postcards Print index cards and other small media Print labels Print transparencies Print brochures Two-sided printing Manual Print greeting cardsPrint Quality Best Greeting cards Print booklets Print Quality Normal Left Edge Booklet Right Edge Booklet Print posters Paper Type Plain paper Orientation Portrait or Landscape Print iron-on transfers Click Printer Features, and then set Mirror Image to On Print a test Printing tipsPrinting shortcuts Use printing shortcuts Create printing shortcutsDelete printing shortcuts To create a printing shortcut To set the page order Set the page orderFast/Economical printing Click Document Options, and then click Layout Options To print multiple pages on a single sheet of paper Print multiple pages on a single sheet of paperPrint in grayscale To print in grayscale General Everyday printing Two-sided printingPrint preview Change the print speed or quality Set a custom paper sizeSelect a paper type To define a custom paper size Print resolution Maximum dpi To resize a document for a different paper size Resize a documentBound two-sided documents To print a two-sided document with a book binding Flip Pages Up Preserve Layout Print a WebTo print a Web Presentation printing Set default print settings Make the HP Deskjet the default printerPrinter software Printer Properties dialog box To change the default print settingsTo open the Printer Properties dialog box Download printer software updates Whats This? help Print cartridges MaintenanceInstall print cartridges Selection numbers To install a print cartridge Installation instructionsPrinting with one print cartridge Slide the print cartridge out of the carriage Align the print cartridges To align print cartridges Automatically clean print cartridges View estimated ink levels Remove ink from your skin and clothing Manually clean print cartridgesMaintain the printer body To remove smudges, stains, or dried ink from the exterior To manually clean print cartridge contacts To prepare to cleanMaintain print cartridges Printer Toolbox To open the printer Toolbox Shop for ink supplies To order print cartridges from your desktop Print cartridge error messages TroubleshootingError messages Incorrect print cartridge or print cartridge missing Print cartridge is in the wrong slot Print cartridge problem messagePrint cartridge carriage is stuck Non-HP print cartridges Previously used genuine HP cartridge Solution 2 Contact HP customer supportOriginal HP ink depleted Printing in ink-backup mode Low on ink Paper Mismatch or Paper Size message To set the paper size in Microsoft Word Installation program stops Installation problemsThere was an error writing to USB port Out of paper Solution To resolve the problem Unknown Device message displays To reinstall the printer software Power light is on or flashingPrinter name does not appear Printer does not print If an error message appearsIf no error message appears What the flashing light means Solution 2 Print a test Solution 1 Make sure the printer is turned onUnable to print To clear the print queue Solution 3 Clear the print queueSolution 4 Check the printer cable connection To disconnect and reconnect the USB cable To verify that the product is set as the default printer Solution 5 Verify the printer driver configurationTo verify the print driver To check if the printer is paused or offline Solution 6 Check if the printer is paused or offlineSolution 7 Clear the print queue manually To clear the print queue manually To verify the software application Solution 8 Restart the print spoolerTo stop and restart the print spooler To print from Notepad Document prints slowly Print cartridge problemsIf the printer still does not print Solution 1 Remove and reinstall the print cartridges Resolving print cartridge error messagesTo verify and install the correct print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Print in ink-backup mode Print cartridge carriage is stalled Solution 1 Turn the power off and onSolution 2 Clear any paper jams To turn off the printer To verify the power source Solution 3 Move the printer carriageSolution 4 Verify the power source To move the printer carriage Paper jam Paper problemsSolution 5 Remove and reinstall the print cartridges To clear a paper jam Printer does not feed paper Solution 3 Check the paper Solution 1 Make sure the paper tray is not emptySolution 2 Check the rear door of the printer To check the paper in the paper tray To set the paper size Paper type Solution 4 Use the HP Paper Feed Cleaning Kit Solution 5 Clean the rollers Solution 6 Contact HP support for service To clean the rollersPrinter prints on multiple sheets at once Check the paper tray Problems with borderless documentsPhotos do not print correctly Check the printer properties Borderless printing guidelines Image is printed at an angle Fading occurs on the edges of a photo Streaks appear in a light portion of a photoPhoto has an unwanted border For small photo paper For small photo paper with a tear-off tab Print quality is poor Solution 2 Check the paper loaded in the input tray Solution 1 HP recommends using genuine HP print cartridgesWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup mode Solution 6 Clean the print cartridges Solution 5 Check the print settingsInk is not filling the text or graphics completely Solution 2 Check the print settings Solution 4 Clean the print cartridges Solution 2 Check the print quality setting Solution 1 Check the paper typeSolution 3 Rotate the image Solution 4 Clean the print cartridge nozzles Solution 1 Make sure the paper is loaded correctlyPrintouts have horizontal streaks or lines Solution 2 Check the paper type Solution 5 Clean the print cartridgesSolution 1 Check the print settings Printouts are faded or have dull colors Solution 3 Clean the print cartridges Printouts seem blurry or fuzzy Printouts are slanted or skewed Solution 2 Check the resolution of the imagePrintouts have vertical streaks Ink streaks on the back of the paper Text and images are misaligned Paper is not picked up from the input tray SolutionDocument is misprinted Text edges are jagged Document is printed off-center or at an angle If you continue to have problemsDocument does not reflect the new print settings Envelope is printed at an angle Ink cartridge warranty information HP support Phone support period Placing a call After the phone support period Printer specifications Technical information Plastics Material safety data sheetsPaper use Recycling program Environmental product stewardship program 103 Appendix B LED indicator statement FCC statement Technical information HP Deskjet D1500 Printer series declaration of conformity Index Index 109 USB