5.Remove the paper jam from the back of the printer, and then replace the rear access door securely.

6.If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover.

CAUTION: Remove the paper jam carefully as it is possible to damage the printer when removing paper from the front.

7.Reload paper in the paper tray.

8.Turn on the printer.

9.Reprint the document.

NOTE: If paper jams occur frequently, try using a heavier paper. See Printer specifications for paper weight specifications.

Printer does not feed paper

Solution: Try one or more of the following solutions:

Reduce the number of sheets in the paper tray.

Remove the paper from the paper tray, and then reload it.

Use a different type of paper.

Do not mix paper types in the input tray

Out of paper

Try the following solutions:

Solution 1: Make sure the paper tray is not empty

Solution 2: Check the rear door of the printer

Solution 3: Check the paper

Solution 4: Use the HP Paper Feed Cleaning Kit

Solution 5: Clean the rollers

Solution 6: Contact HP support for service

Troubleshooting

Paper problems

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HP D1500 manual Out of paper, Printer does not feed paper