Chapter 11

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: The original HP ink in the indicated print cartridges has been depleted.

Low on ink

Solution: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable. If you have installed a refilled or remanufactured print cartridge, or a cartridge that has been used in another printer, the ink level indicator may be inaccurate or unavailable.

For more information on replacing print cartridges, see Replace print cartridges.

Cause: At least one of the print cartridges is estimated to be low on ink and may need to be replaced soon.

Printing in ink-backup mode

Solution: If you receive the ink-backup mode message and two print cartridges are installed in the printer, verify that the protective piece of plastic tape has been

Troubleshooting

60 Troubleshooting

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HP D1500 manual Low on ink, Printing in ink-backup mode