HP D1500 Resolving print cartridge error messages

Chapter 11

Resolving print cartridge error messages

After you install a print cartridge, the Power light begins to blink. The printer will not print. One of the following messages may appear on your computer screen:

Print Cartridge Problem

Incorrect Print Cartridge(s)

Incorrectly Installed Cartridge(s)

Print Cartridge(s) Missing

Work through the following sections in order. When the Power light stops blinking, you have solved the problem.

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NOTE: In the procedures below, the "problem" cartridge is identified by the blinking Power light. The Power light blinks when either one or both cartridges are causing the problem.

Solution 1: Remove and reinstall the print cartridges

Solution 2: Clean the print cartridge contacts

Solution 3: Print in ink-backup mode

Solution 1: Remove and reinstall the print cartridges

Solution: The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.

NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.