Document prints slowly, Print cartridge problems | HP D1500 guide

If the printer still does not print

1.Select the topic below that best describes the problem:

•Paper jam

•Out of paper

•Print cartridge carriage is stalled

2.If the printer still does not print, shut down, and then restart your computer.

Document prints slowly

Multiple software programs are open

The computer resources are insufficient for the printer to print at its optimum speed. To increase printer speed, close all unnecessary software programs when printing.

Complex documents, graphics, or photos are printing

Documents containing graphics or photos print more slowly than text documents.

Best or Maximum dpi print mode is selected

The printer prints more slowly when Best or Maximum dpi is selected as the print quality. To increase the printer speed, select a different print quality mode.

Printer is in ink-backup mode

The printer might print more slowly if it is in ink-backup mode. For more information, see Ink-backup mode.

To increase the print speed, use two print cartridges in the printer.

Printer software is outdated

Outdated printer software might be installed.

For information about updating the printer software, see Download printer software updates.

Computer does not meet system requirements

If your computer does not have enough RAM or a large amount of free space on the hard drive, the printer processing time will be longer.

1.Verify that the computer hard disk space, RAM, and processor speed meet the system requirements.

The system requirements are listed in the Readme file that came with the printer.

2.Make space available on the hard drive by deleting unwanted files.

Print cartridge problems

•Resolving print cartridge error messages

•Print cartridge carriage is stalled

Document prints slowly

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Troubleshooting

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HP D1500 manual Document prints slowly, Print cartridge problems, If the printer still does not print

Contents

HP Deskjet D1500 series Windows Help HP Deskjet D1500 Printer series Acknowledgements AccessibilityHewlett-Packard Company notices Visual Contents Maintenance Printer software Troubleshooting HP support Technical information Welcome Section HP inkjet supplies recycling program Special features Get started Printer at a glance Power button and light Paper tray Unfold the paper tray To unfold the paper tray Replace print cartridges Print cartridgesUse the paper tray Ink-backup mode To remove plastic tape from a print cartridge Ink-backup mode outputExit ink-backup mode Connect the printer USB Print photos Print borderless photos Print Orientation Portrait or Landscape Print photos with a border Small photos Exif Print To change the HP Real Life Technologies settingHP Real Life Technologies photo fix To print Exif Print-enhanced photos Storage Save money and ink when printing photosStore and handle photo paper Handling Print other documents Print e-mail Print documents Print letters Print envelopes Click the Printing Shortcuts tab Print postcards Print index cards and other small media Print labels Print transparencies Print brochures Two-sided printing Manual Print greeting cardsPrint Quality Best Greeting cards Print booklets Print Quality Normal Left Edge Booklet Right Edge Booklet Print posters Paper Type Plain paper Orientation Portrait or Landscape Print iron-on transfers Click Printer Features, and then set Mirror Image to On Printing shortcuts Printing tipsPrint a test Use printing shortcuts Create printing shortcutsDelete printing shortcuts To create a printing shortcut To set the page order Set the page orderFast/Economical printing Click Document Options, and then click Layout Options To print multiple pages on a single sheet of paper Print multiple pages on a single sheet of paperPrint in grayscale To print in grayscale Print preview Two-sided printingGeneral Everyday printing Change the print speed or quality Set a custom paper sizeSelect a paper type To define a custom paper size Print resolution Maximum dpi To resize a document for a different paper size Resize a documentBound two-sided documents To print a two-sided document with a book binding To print a Web Print a WebFlip Pages Up Preserve Layout Presentation printing Printer software Make the HP Deskjet the default printerSet default print settings To open the Printer Properties dialog box To change the default print settingsPrinter Properties dialog box Download printer software updates Whats This? help Print cartridges MaintenanceInstall print cartridges Selection numbers Printing with one print cartridge Installation instructionsTo install a print cartridge Slide the print cartridge out of the carriage Align the print cartridges To align print cartridges Automatically clean print cartridges View estimated ink levels Remove ink from your skin and clothing Manually clean print cartridgesMaintain the printer body To remove smudges, stains, or dried ink from the exterior Maintain print cartridges To prepare to cleanTo manually clean print cartridge contacts Printer Toolbox To open the printer Toolbox Shop for ink supplies To order print cartridges from your desktop Print cartridge error messages TroubleshootingError messages Incorrect print cartridge or print cartridge missing Print cartridge is in the wrong slot Print cartridge problem messagePrint cartridge carriage is stuck Non-HP print cartridges Original HP ink depleted Solution 2 Contact HP customer supportPreviously used genuine HP cartridge Printing in ink-backup mode Low on ink Paper Mismatch or Paper Size message To set the paper size in Microsoft Word Installation program stops Installation problemsThere was an error writing to USB port Out of paper Solution To resolve the problem Unknown Device message displays Printer name does not appear Power light is on or flashingTo reinstall the printer software Printer does not print If an error message appearsIf no error message appears What the flashing light means Unable to print Solution 1 Make sure the printer is turned onSolution 2 Print a test To clear the print queue Solution 3 Clear the print queueSolution 4 Check the printer cable connection To disconnect and reconnect the USB cable To verify the print driver Solution 5 Verify the printer driver configurationTo verify that the product is set as the default printer To check if the printer is paused or offline Solution 6 Check if the printer is paused or offlineSolution 7 Clear the print queue manually To clear the print queue manually To verify the software application Solution 8 Restart the print spoolerTo stop and restart the print spooler To print from Notepad If the printer still does not print Print cartridge problemsDocument prints slowly To verify and install the correct print cartridges Resolving print cartridge error messagesSolution 1 Remove and reinstall the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Print in ink-backup mode Print cartridge carriage is stalled Solution 1 Turn the power off and onSolution 2 Clear any paper jams To turn off the printer To verify the power source Solution 3 Move the printer carriageSolution 4 Verify the power source To move the printer carriage Paper jam Paper problemsSolution 5 Remove and reinstall the print cartridges To clear a paper jam Printer does not feed paper Solution 3 Check the paper Solution 1 Make sure the paper tray is not emptySolution 2 Check the rear door of the printer To check the paper in the paper tray To set the paper size Paper type Solution 4 Use the HP Paper Feed Cleaning Kit Solution 5 Clean the rollers Printer prints on multiple sheets at once To clean the rollersSolution 6 Contact HP support for service Check the paper tray Problems with borderless documentsPhotos do not print correctly Check the printer properties Borderless printing guidelines Image is printed at an angle Photo has an unwanted border Streaks appear in a light portion of a photoFading occurs on the edges of a photo For small photo paper For small photo paper with a tear-off tab Print quality is poor Wrong, inaccurate, or bleeding colors Solution 1 HP recommends using genuine HP print cartridgesSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup mode Ink is not filling the text or graphics completely Solution 5 Check the print settingsSolution 6 Clean the print cartridges Solution 2 Check the print settings Solution 4 Clean the print cartridges Solution 3 Rotate the image Solution 1 Check the paper typeSolution 2 Check the print quality setting Printouts have horizontal streaks or lines Solution 1 Make sure the paper is loaded correctlySolution 4 Clean the print cartridge nozzles Solution 2 Check the paper type Solution 5 Clean the print cartridgesSolution 1 Check the print settings Printouts are faded or have dull colors Solution 3 Clean the print cartridges Printouts seem blurry or fuzzy Printouts have vertical streaks Solution 2 Check the resolution of the imagePrintouts are slanted or skewed Ink streaks on the back of the paper Text and images are misaligned Paper is not picked up from the input tray SolutionDocument is misprinted Text edges are jagged Document is printed off-center or at an angle If you continue to have problemsDocument does not reflect the new print settings Envelope is printed at an angle Ink cartridge warranty information HP support Phone support period Placing a call After the phone support period Printer specifications Technical information Plastics Material safety data sheetsPaper use Recycling program Environmental product stewardship program 103 Appendix B LED indicator statement FCC statement Technical information HP Deskjet D1500 Printer series declaration of conformity Index Index 109 USB