Phone support period Placing a call | HP D1500 specs

HP support

Appendix A

HP support by phone

•Phone support period

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the HP Deskjet. Be prepared to provide the following information:

•Device model number (located on the label on the front of the device)

•Device serial number (located on the back or bottom of the device)

•Messages that appear when the situation occurs

•Answers to these questions:

•Has this situation happened before?

•Can you re-create it?

•Did you add any new hardware or software to your computer at about the time that this situation began?

•Did anything else occur prior to this situation (such as a thunderstorm, device was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

100 HP support

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HP D1500 manual Phone support period Placing a call, After the phone support period

Contents

HP Deskjet D1500 series Windows Help HP Deskjet D1500 Printer series Visual AccessibilityHewlett-Packard Company notices Acknowledgements Contents Printer software Maintenance Troubleshooting Technical information HP support Section Welcome HP inkjet supplies recycling program Special features Printer at a glance Get started Paper tray Power button and light To unfold the paper tray Unfold the paper tray Use the paper tray Print cartridgesReplace print cartridges Ink-backup mode Exit ink-backup mode Ink-backup mode outputTo remove plastic tape from a print cartridge USB Connect the printer Print borderless photos Print photos Orientation Portrait or Landscape Print Print photos with a border Small photos To print Exif Print-enhanced photos To change the HP Real Life Technologies settingHP Real Life Technologies photo fix Exif Print Handling Save money and ink when printing photosStore and handle photo paper Storage Print e-mail Print other documents Print documents Print letters Click the Printing Shortcuts tab Print envelopes Print postcards Print index cards and other small media Print labels Print brochures Print transparencies Greeting cards Print greeting cardsPrint Quality Best Two-sided printing Manual Print Quality Normal Print booklets Left Edge Booklet Right Edge Booklet Paper Type Plain paper Orientation Portrait or Landscape Print posters Print iron-on transfers Click Printer Features, and then set Mirror Image to On Print a test Printing tipsPrinting shortcuts To create a printing shortcut Create printing shortcutsDelete printing shortcuts Use printing shortcuts Click Document Options, and then click Layout Options Set the page orderFast/Economical printing To set the page order To print in grayscale Print multiple pages on a single sheet of paperPrint in grayscale To print multiple pages on a single sheet of paper General Everyday printing Two-sided printingPrint preview To define a custom paper size Set a custom paper sizeSelect a paper type Change the print speed or quality Maximum dpi Print resolution To print a two-sided document with a book binding Resize a documentBound two-sided documents To resize a document for a different paper size Flip Pages Up Preserve Layout Print a WebTo print a Web Presentation printing Set default print settings Make the HP Deskjet the default printerPrinter software Printer Properties dialog box To change the default print settingsTo open the Printer Properties dialog box Whats This? help Download printer software updates Selection numbers MaintenanceInstall print cartridges Print cartridges To install a print cartridge Installation instructionsPrinting with one print cartridge Slide the print cartridge out of the carriage To align print cartridges Align the print cartridges View estimated ink levels Automatically clean print cartridges To remove smudges, stains, or dried ink from the exterior Manually clean print cartridgesMaintain the printer body Remove ink from your skin and clothing To manually clean print cartridge contacts To prepare to cleanMaintain print cartridges To open the printer Toolbox Printer Toolbox To order print cartridges from your desktop Shop for ink supplies Incorrect print cartridge or print cartridge missing TroubleshootingError messages Print cartridge error messages Non-HP print cartridges Print cartridge problem messagePrint cartridge carriage is stuck Print cartridge is in the wrong slot Previously used genuine HP cartridge Solution 2 Contact HP customer supportOriginal HP ink depleted Low on ink Printing in ink-backup mode To set the paper size in Microsoft Word Paper Mismatch or Paper Size message Out of paper Installation problemsThere was an error writing to USB port Installation program stops Unknown Device message displays Solution To resolve the problem To reinstall the printer software Power light is on or flashingPrinter name does not appear What the flashing light means If an error message appearsIf no error message appears Printer does not print Solution 2 Print a test Solution 1 Make sure the printer is turned onUnable to print To disconnect and reconnect the USB cable Solution 3 Clear the print queueSolution 4 Check the printer cable connection To clear the print queue To verify that the product is set as the default printer Solution 5 Verify the printer driver configurationTo verify the print driver To clear the print queue manually Solution 6 Check if the printer is paused or offlineSolution 7 Clear the print queue manually To check if the printer is paused or offline To print from Notepad Solution 8 Restart the print spoolerTo stop and restart the print spooler To verify the software application Document prints slowly Print cartridge problemsIf the printer still does not print Solution 1 Remove and reinstall the print cartridges Resolving print cartridge error messagesTo verify and install the correct print cartridges Solution 3 Print in ink-backup mode Solution 2 Clean the print cartridge contacts To turn off the printer Solution 1 Turn the power off and onSolution 2 Clear any paper jams Print cartridge carriage is stalled To move the printer carriage Solution 3 Move the printer carriageSolution 4 Verify the power source To verify the power source To clear a paper jam Paper problemsSolution 5 Remove and reinstall the print cartridges Paper jam Printer does not feed paper To check the paper in the paper tray Solution 1 Make sure the paper tray is not emptySolution 2 Check the rear door of the printer Solution 3 Check the paper Paper type To set the paper size Solution 5 Clean the rollers Solution 4 Use the HP Paper Feed Cleaning Kit Solution 6 Contact HP support for service To clean the rollersPrinter prints on multiple sheets at once Check the printer properties Problems with borderless documentsPhotos do not print correctly Check the paper tray Image is printed at an angle Borderless printing guidelines Fading occurs on the edges of a photo Streaks appear in a light portion of a photoPhoto has an unwanted border For small photo paper with a tear-off tab For small photo paper Print quality is poor Solution 2 Check the paper loaded in the input tray Solution 1 HP recommends using genuine HP print cartridgesWrong, inaccurate, or bleeding colors Solution 4 Check to see if the product is in ink-backup mode Solution 3 Check the paper type Solution 6 Clean the print cartridges Solution 5 Check the print settingsInk is not filling the text or graphics completely Solution 4 Clean the print cartridges Solution 2 Check the print settings Solution 2 Check the print quality setting Solution 1 Check the paper typeSolution 3 Rotate the image Solution 4 Clean the print cartridge nozzles Solution 1 Make sure the paper is loaded correctlyPrintouts have horizontal streaks or lines Printouts are faded or have dull colors Solution 5 Clean the print cartridgesSolution 1 Check the print settings Solution 2 Check the paper type Printouts seem blurry or fuzzy Solution 3 Clean the print cartridges Printouts are slanted or skewed Solution 2 Check the resolution of the imagePrintouts have vertical streaks Ink streaks on the back of the paper Text edges are jagged Paper is not picked up from the input tray SolutionDocument is misprinted Text and images are misaligned Envelope is printed at an angle If you continue to have problemsDocument does not reflect the new print settings Document is printed off-center or at an angle HP support Ink cartridge warranty information After the phone support period Phone support period Placing a call Technical information Printer specifications Recycling program Material safety data sheetsPaper use Plastics Environmental product stewardship program 103 Appendix B FCC statement LED indicator statement Technical information HP Deskjet D1500 Printer series declaration of conformity Index Index 109 USB