Printouts are faded or have dull colors | HP D1500 instruction

If this did not solve the issue, try the next solution.

Solution 5: Clean the print cartridges

Solution: Check the estimated ink levels remaining in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

For more information, see Print a test page.

Cause: The print cartridges needed to be cleaned or there was insufficient ink.

Printouts are faded or have dull colors

Try the following solutions if the colors in your printout are not as bright and intense as you expected.

•Solution 1: Check the print settings

•Solution 2: Check the paper type

•Solution 3: Clean the print cartridges

Solution 1: Check the print settings

Solution: Check the print settings.

•Check the paper type setting to make sure it matches the type of paper loaded in the input tray.

•Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.

For more information, see:

•Select a paper type

•Change the print speed or quality

•Maximum dpi

Cause: The paper type or print quality settings were incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Check the paper type

Solution: HP recommends that you use HP Premium Papers or any other paper type that is appropriate for the product.

Print quality is poor

93

Troubleshooting

Image 96

HP D1500 Printouts are faded or have dull colors, Solution 5 Clean the print cartridges, Solution 2 Check the paper type

Contents

HP Deskjet D1500 series Windows Help HP Deskjet D1500 Printer series Accessibility Hewlett-Packard Company noticesAcknowledgements Visual Contents Maintenance Printer software Troubleshooting HP support Technical information Welcome Section HP inkjet supplies recycling program Special features Get started Printer at a glance Power button and light Paper tray Unfold the paper tray To unfold the paper tray Print cartridges Use the paper trayReplace print cartridges Ink-backup mode Ink-backup mode output Exit ink-backup modeTo remove plastic tape from a print cartridge Connect the printer USB Print photos Print borderless photos Print Orientation Portrait or Landscape Print photos with a border Small photos To change the HP Real Life Technologies setting HP Real Life Technologies photo fixExif Print To print Exif Print-enhanced photos Save money and ink when printing photos Store and handle photo paperStorage Handling Print other documents Print e-mail Print documents Print letters Print envelopes Click the Printing Shortcuts tab Print postcards Print index cards and other small media Print labels Print transparencies Print brochures Print greeting cards Print Quality BestTwo-sided printing Manual Greeting cards Print booklets Print Quality Normal Left Edge Booklet Right Edge Booklet Print posters Paper Type Plain paper Orientation Portrait or Landscape Print iron-on transfers Click Printer Features, and then set Mirror Image to On Printing tips Print a testPrinting shortcuts Create printing shortcuts Delete printing shortcutsUse printing shortcuts To create a printing shortcut Set the page order Fast/Economical printingTo set the page order Click Document Options, and then click Layout Options Print multiple pages on a single sheet of paper Print in grayscaleTo print multiple pages on a single sheet of paper To print in grayscale Two-sided printing General Everyday printingPrint preview Set a custom paper size Select a paper typeChange the print speed or quality To define a custom paper size Print resolution Maximum dpi Resize a document Bound two-sided documentsTo resize a document for a different paper size To print a two-sided document with a book binding Print a Web Flip Pages Up Preserve LayoutTo print a Web Presentation printing Make the HP Deskjet the default printer Set default print settingsPrinter software To change the default print settings Printer Properties dialog boxTo open the Printer Properties dialog box Download printer software updates Whats This? help Maintenance Install print cartridgesPrint cartridges Selection numbers Installation instructions To install a print cartridgePrinting with one print cartridge Slide the print cartridge out of the carriage Align the print cartridges To align print cartridges Automatically clean print cartridges View estimated ink levels Manually clean print cartridges Maintain the printer bodyRemove ink from your skin and clothing To remove smudges, stains, or dried ink from the exterior To prepare to clean To manually clean print cartridge contactsMaintain print cartridges Printer Toolbox To open the printer Toolbox Shop for ink supplies To order print cartridges from your desktop Troubleshooting Error messagesPrint cartridge error messages Incorrect print cartridge or print cartridge missing Print cartridge problem message Print cartridge carriage is stuckPrint cartridge is in the wrong slot Non-HP print cartridges Solution 2 Contact HP customer support Previously used genuine HP cartridgeOriginal HP ink depleted Printing in ink-backup mode Low on ink Paper Mismatch or Paper Size message To set the paper size in Microsoft Word Installation problems There was an error writing to USB portInstallation program stops Out of paper Solution To resolve the problem Unknown Device message displays Power light is on or flashing To reinstall the printer softwarePrinter name does not appear If an error message appears If no error message appearsPrinter does not print What the flashing light means Solution 1 Make sure the printer is turned on Solution 2 Print a testUnable to print Solution 3 Clear the print queue Solution 4 Check the printer cable connectionTo clear the print queue To disconnect and reconnect the USB cable Solution 5 Verify the printer driver configuration To verify that the product is set as the default printerTo verify the print driver Solution 6 Check if the printer is paused or offline Solution 7 Clear the print queue manuallyTo check if the printer is paused or offline To clear the print queue manually Solution 8 Restart the print spooler To stop and restart the print spoolerTo verify the software application To print from Notepad Print cartridge problems Document prints slowlyIf the printer still does not print Resolving print cartridge error messages Solution 1 Remove and reinstall the print cartridgesTo verify and install the correct print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Print in ink-backup mode Solution 1 Turn the power off and on Solution 2 Clear any paper jamsPrint cartridge carriage is stalled To turn off the printer Solution 3 Move the printer carriage Solution 4 Verify the power sourceTo verify the power source To move the printer carriage Paper problems Solution 5 Remove and reinstall the print cartridgesPaper jam To clear a paper jam Printer does not feed paper Solution 1 Make sure the paper tray is not empty Solution 2 Check the rear door of the printerSolution 3 Check the paper To check the paper in the paper tray To set the paper size Paper type Solution 4 Use the HP Paper Feed Cleaning Kit Solution 5 Clean the rollers To clean the rollers Solution 6 Contact HP support for servicePrinter prints on multiple sheets at once Problems with borderless documents Photos do not print correctlyCheck the paper tray Check the printer properties Borderless printing guidelines Image is printed at an angle Streaks appear in a light portion of a photo Fading occurs on the edges of a photoPhoto has an unwanted border For small photo paper For small photo paper with a tear-off tab Print quality is poor Solution 1 HP recommends using genuine HP print cartridges Solution 2 Check the paper loaded in the input trayWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup mode Solution 5 Check the print settings Solution 6 Clean the print cartridgesInk is not filling the text or graphics completely Solution 2 Check the print settings Solution 4 Clean the print cartridges Solution 1 Check the paper type Solution 2 Check the print quality settingSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctly Solution 4 Clean the print cartridge nozzlesPrintouts have horizontal streaks or lines Solution 5 Clean the print cartridges Solution 1 Check the print settingsSolution 2 Check the paper type Printouts are faded or have dull colors Solution 3 Clean the print cartridges Printouts seem blurry or fuzzy Solution 2 Check the resolution of the image Printouts are slanted or skewedPrintouts have vertical streaks Ink streaks on the back of the paper Paper is not picked up from the input tray Solution Document is misprintedText and images are misaligned Text edges are jagged If you continue to have problems Document does not reflect the new print settingsDocument is printed off-center or at an angle Envelope is printed at an angle Ink cartridge warranty information HP support Phone support period Placing a call After the phone support period Printer specifications Technical information Material safety data sheets Paper usePlastics Recycling program Environmental product stewardship program 103 Appendix B LED indicator statement FCC statement Technical information HP Deskjet D1500 Printer series declaration of conformity Index Index 109 USB