Troubleshooting
Chapter 11
Solution 5: Verify the printer driver configuration
Solution: Check to make sure the product is set as the default printer and that it is using the correct printer driver.
To verify that the product is set as the default printer
1.Depending upon your operating system, do one of the following:
•Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.
•Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.
•Windows 2000: On the Windows taskbar, click Start, point to Settings, and then click Printers.
2.Make sure the correct product is set as the default printer. The default printer has a check mark in a black circle next to it.
3.If the wrong product is set as the default printer,
To verify the print driver
1.Depending upon your operating system, do one of the following:
•Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.
•Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.
•Windows 2000: On the Windows taskbar, click Start, point to Settings, and then click Printers.
2.
3.Click the Ports tab to verify that the product is using the correct port.
The port that the product is using is highlighted and has a check mark next to it. The product should be set to use a DOT4 or the USB00X (where X is replaced by a number) port.
4.If the product is using the wrong port, click the correct port to select it.
The port that the product is now using is highlighted and has a check mark next to it.
5.Click the Advanced tab.
6.Check the driver listed in the Driver
The name of your product should be listed as the driver.
7.If the wrong driver is selected, select the correct driver from the Driver
8.Click OK to save your changes.
Cause: If there was more than one product configured on the same computer, the product in use was not be set as the default printer, or the wrong driver might have been configured.
If this did not solve the issue, try the next solution.
68 Troubleshooting
