Chapter 11
Solution 2: Make sure only one type of paper is loaded
Solution: Load only one type of paper at a time.
Cause: More than one type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Check the rear door
Solution: Make sure the rear door is securely installed.
Cause: The rear door was not securely installed.
Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout.
•Solution 1: Print on a page of plain paper
•Solution 2: Wait while the ink dries
Solution 1: Print on a page of plain paper
Solution: Print one or several pages of plain paper to soak up any excess ink in the product.
To remove excess ink using plain paper
1.Load several sheets of plain paper in the paper tray.
2.Wait five minutes.
3.Print a document with little or no text.
4.Check the back of the paper for ink. If there is still ink on the back of the paper, try printing on another page of plain paper.
Cause: Ink accumulated inside the product, where the back of the paper rests during printing.
If this did not solve the issue, try the next solution.
Solution 2: Wait while the ink dries
Solution: Wait at least thirty minutes for the ink inside the product to dry, then try the print job again.
Cause: The excess ink in the product needed to dry out.
Troubleshooting
96 Troubleshooting
