Chapter 11
To resolve the problem, follow the instructions in Resolving print cartridge error messages.
Print cartridge problem message
The printer cannot print if the print cartridges are faulty, or if they are not installed properly.
If you receive a message stating there is a problem with a print cartridge, follow the instructions in Resolving print cartridge error messages to resolve the problem.
Print cartridge carriage is stuck
If the printer stalls while you are printing a document, follow the instructions in Print cartridge carriage is stalled.
Troubleshooting
Print cartridge is in the wrong slot
Solution: Always install the
Install the black print cartridge in the right print cartridge carriage compartment.
Cause: If you received this error message, the print cartridge was installed in the wrong side of the print cartridge carriage.
Non-HP print cartridges
Solution: Follow the prompts on the computer screen to continue or replace the indicated print cartridges. For more information, see Replace print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: The product detected that a
Incompatible print cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Make sure you are using the correct print cartridges
•Solution 2: Contact HP customer support
58 Troubleshooting
