Chapter 11
Troubleshooting
NOTE: HP cannot guarantee the quality or reliability of
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:
If this did not solve the issue, try the next solution.
Solution 2: Check the print settings
Solution: Check the print settings.
•Check the paper type setting to make sure it matches the type of paper loaded in the input tray.
•Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
For more information, see:
•Select a paper type
•Change the print speed or quality
•Maximum dpi
Cause: The paper type or print quality settings were incorrectly.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type
Solution: HP recommends that you use HP Premium Papers or any other paper type that is appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper.
For more information, see:
Store and handle photo paper
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Clean the print cartridges
Solution: Print a
Cause: The print cartridges need to be cleaned.
90 Troubleshooting