HP D1500 Printer Manual - Troubleshooting, Ink Cartridges & More

What the flashing light means

The Power light can flash for several reasons:

•The printer cover is open.

•The printer is out of paper.

•A problem exists with the printer, such as a paper jam or a problem with a print cartridge.

For information about clearing a paper jam, see Paper jam.

If an error message appears

Read the error message that explains the problem and its solution.

If no error message appears

Check the status of the printer by using the printer tools. To gain access to the tools, open the Printer Properties dialog box, click the Features tab, and then click the Printer services button.

Use the printer tools to perform the following tasks:

•View estimated ink levels.

•Clean the print cartridges.

•Calibrate the printer.

•Print a test page.

•Perform other functions as needed.

Printer does not print

•Verify the following

•Unable to print

•If the printer still does not print

Verify the following

Verify the following conditions if the printer is not printing:

•The printer is connected to the power source.

•The cable connections are secure.

•The printer is turned on.

•The print cartridges are the correct print cartridges for the printer and are properly installed.

For more information, see Print cartridges and Installation instructions.

•The paper or other media is correctly loaded in the paper tray.

•The printer cover is closed.

•The rear access door is attached.

Troubleshooting

Printer does not print

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HP D1500 Printer does not print, What the flashing light means, If an error message appears, If no error message appears

Contents

HP Deskjet D1500 series Windows Help HP Deskjet D1500 Printer series Accessibility Hewlett-Packard Company noticesAcknowledgements Visual Contents Maintenance Printer software Troubleshooting HP support Technical information Welcome Section HP inkjet supplies recycling program Special features Get started Printer at a glance Power button and light Paper tray Unfold the paper tray To unfold the paper tray Replace print cartridges Print cartridgesUse the paper tray Ink-backup mode To remove plastic tape from a print cartridge Ink-backup mode outputExit ink-backup mode Connect the printer USB Print photos Print borderless photos Print Orientation Portrait or Landscape Print photos with a border Small photos To change the HP Real Life Technologies setting HP Real Life Technologies photo fixExif Print To print Exif Print-enhanced photos Save money and ink when printing photos Store and handle photo paperStorage Handling Print other documents Print e-mail Print documents Print letters Print envelopes Click the Printing Shortcuts tab Print postcards Print index cards and other small media Print labels Print transparencies Print brochures Print greeting cards Print Quality BestTwo-sided printing Manual Greeting cards Print booklets Print Quality Normal Left Edge Booklet Right Edge Booklet Print posters Paper Type Plain paper Orientation Portrait or Landscape Print iron-on transfers Click Printer Features, and then set Mirror Image to On Printing shortcuts Printing tipsPrint a test Create printing shortcuts Delete printing shortcutsUse printing shortcuts To create a printing shortcut Set the page order Fast/Economical printingTo set the page order Click Document Options, and then click Layout Options Print multiple pages on a single sheet of paper Print in grayscaleTo print multiple pages on a single sheet of paper To print in grayscale Print preview Two-sided printingGeneral Everyday printing Set a custom paper size Select a paper typeChange the print speed or quality To define a custom paper size Print resolution Maximum dpi Resize a document Bound two-sided documentsTo resize a document for a different paper size To print a two-sided document with a book binding To print a Web Print a WebFlip Pages Up Preserve Layout Presentation printing Printer software Make the HP Deskjet the default printerSet default print settings To open the Printer Properties dialog box To change the default print settingsPrinter Properties dialog box Download printer software updates Whats This? help Maintenance Install print cartridgesPrint cartridges Selection numbers Printing with one print cartridge Installation instructionsTo install a print cartridge Slide the print cartridge out of the carriage Align the print cartridges To align print cartridges Automatically clean print cartridges View estimated ink levels Manually clean print cartridges Maintain the printer bodyRemove ink from your skin and clothing To remove smudges, stains, or dried ink from the exterior Maintain print cartridges To prepare to cleanTo manually clean print cartridge contacts Printer Toolbox To open the printer Toolbox Shop for ink supplies To order print cartridges from your desktop Troubleshooting Error messagesPrint cartridge error messages Incorrect print cartridge or print cartridge missing Print cartridge problem message Print cartridge carriage is stuckPrint cartridge is in the wrong slot Non-HP print cartridges Original HP ink depleted Solution 2 Contact HP customer supportPreviously used genuine HP cartridge Printing in ink-backup mode Low on ink Paper Mismatch or Paper Size message To set the paper size in Microsoft Word Installation problems There was an error writing to USB portInstallation program stops Out of paper Solution To resolve the problem Unknown Device message displays Printer name does not appear Power light is on or flashingTo reinstall the printer software If an error message appears If no error message appearsPrinter does not print What the flashing light means Unable to print Solution 1 Make sure the printer is turned onSolution 2 Print a test Solution 3 Clear the print queue Solution 4 Check the printer cable connectionTo clear the print queue To disconnect and reconnect the USB cable To verify the print driver Solution 5 Verify the printer driver configurationTo verify that the product is set as the default printer Solution 6 Check if the printer is paused or offline Solution 7 Clear the print queue manuallyTo check if the printer is paused or offline To clear the print queue manually Solution 8 Restart the print spooler To stop and restart the print spoolerTo verify the software application To print from Notepad If the printer still does not print Print cartridge problemsDocument prints slowly To verify and install the correct print cartridges Resolving print cartridge error messagesSolution 1 Remove and reinstall the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Print in ink-backup mode Solution 1 Turn the power off and on Solution 2 Clear any paper jamsPrint cartridge carriage is stalled To turn off the printer Solution 3 Move the printer carriage Solution 4 Verify the power sourceTo verify the power source To move the printer carriage Paper problems Solution 5 Remove and reinstall the print cartridgesPaper jam To clear a paper jam Printer does not feed paper Solution 1 Make sure the paper tray is not empty Solution 2 Check the rear door of the printerSolution 3 Check the paper To check the paper in the paper tray To set the paper size Paper type Solution 4 Use the HP Paper Feed Cleaning Kit Solution 5 Clean the rollers Printer prints on multiple sheets at once To clean the rollersSolution 6 Contact HP support for service Problems with borderless documents Photos do not print correctlyCheck the paper tray Check the printer properties Borderless printing guidelines Image is printed at an angle Photo has an unwanted border Streaks appear in a light portion of a photoFading occurs on the edges of a photo For small photo paper For small photo paper with a tear-off tab Print quality is poor Wrong, inaccurate, or bleeding colors Solution 1 HP recommends using genuine HP print cartridgesSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup mode Ink is not filling the text or graphics completely Solution 5 Check the print settingsSolution 6 Clean the print cartridges Solution 2 Check the print settings Solution 4 Clean the print cartridges Solution 3 Rotate the image Solution 1 Check the paper typeSolution 2 Check the print quality setting Printouts have horizontal streaks or lines Solution 1 Make sure the paper is loaded correctlySolution 4 Clean the print cartridge nozzles Solution 5 Clean the print cartridges Solution 1 Check the print settingsSolution 2 Check the paper type Printouts are faded or have dull colors Solution 3 Clean the print cartridges Printouts seem blurry or fuzzy Printouts have vertical streaks Solution 2 Check the resolution of the imagePrintouts are slanted or skewed Ink streaks on the back of the paper Paper is not picked up from the input tray Solution Document is misprintedText and images are misaligned Text edges are jagged If you continue to have problems Document does not reflect the new print settingsDocument is printed off-center or at an angle Envelope is printed at an angle Ink cartridge warranty information HP support Phone support period Placing a call After the phone support period Printer specifications Technical information Material safety data sheets Paper usePlastics Recycling program Environmental product stewardship program 103 Appendix B LED indicator statement FCC statement Technical information HP Deskjet D1500 Printer series declaration of conformity Index Index 109 USB