Solution 1: Make sure you are using the correct print cartridges
Solution: Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product.
If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible.
If it appears that you are using the correct print cartridges, proceed to the next solution.
For more information, see:
•Shop for ink supplies
•Replace print cartridges
Cause: The indicated print cartridges were not compatible with the product.
Solution 2: Contact HP customer support
Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: The print cartridges were not intended for use in this product.
Previously used genuine HP cartridge
Solution: Check the print quality of the current print job. If it is satisfactory, follow the prompts on the computer screen to continue.
Ink levels might not be available for the indicated print cartridges. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low- ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.
Cause: A genuine HP print cartridge was previously used in another printer.
Original HP ink depleted
Solution: Follow the prompts on the computer screen to continue or replace the indicated print cartridges. For more information, see Replace print cartridges.
Ink levels might not be available for the indicated print cartridges. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low- ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.
HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
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Troubleshooting
