Avaya 38HBK00001SCM manual Install ODBC Open Database Connectivity

PC Configuration Server PC – SPC20 (Max 20 Clients)

Install ODBC (Open Database Connectivity)

Open Database Connectivity needs to be installed to provide a link between the

SQL database and the INDeX Report Manager.

1.Insert the INDeX Application Service Pack CD in the CD Drive. From the Windows taskbar, click Start and then select Run

2.In the Open text box type X:\NT Server\ODBC\Setup.exe. X is the letter associated with the CD Drive of the PC. Click OK and then click Continue.

3.Click Continue to proceed. Enter name as Administrator and the name of your Organisation, click OK.

4.Click Change to modify the information. Otherwise, click OK to confirm the information to proceed.

5.Click Typical to continue with the installation.

6.Once the installation is complete, click OK.

IT IS HIGHLY RECOMMENDED TO RESTART THE PC.

You are now ready to install INDeX CCM applications.

Note

If the Server PC name has been changed you must perform the procedures detailed in "Changing the ODBC Settings" on page 74.

1.Once the INDeX CCM applications have been installed, you need to expand the database device as detailed in “the box next to SDXrepository. Whilst this is highlighted ensure that the two boxes 'PUBLIC' and ’DB_OWNER' are checked in the lower half of the window

2.Close the properties window, exit SQL Enterprise Manager.

Expand a Database” on page 88.

INDeX Contact Centre Modules	Page 33
Installation & Maintenance	38HBK00001SCM - Issue 11 (05/01)