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Avaya 38HBK00001SCM manual Install INDeX CCM Applications, INDeX CCM Server Applications, Page

Models: 38HBK00001SCM

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Install INDeX CCM Applications

INDeX CCM Server Applications

7. Click Yes to proceed to the following screen:

8.Click Yes to accept the License Agreement.

9.From the Installation Complete, click Finish to complete the installation.

INDeX Contact Centre Modules	Page 67
Installation & Maintenance	38HBK00001SCM - Issue 11 (05/01)

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Avaya 38HBK00001SCM Install INDeX CCM Applications, INDeX CCM Server Applications, INDeX Contact Centre Modules, Page

Contents

INDeX Contact Centre Modules Installation & Maintenance38HBK00001SCM - Issue 11 05/01 ContentsContents Installation & MaintenanceINDeX Taskbar INDeX Telephone System INDeX Access Manager INDeX Delta ServerIntroduction OverviewOverview Installation & Maintenance38HBK00001SCM - Issue 11 05/01 IntroductionOption 2 Server PC SPC10 Supporting Max 10 Clients System SpecificationComputer Systems Option 1 Server PC SPC5 Supporting Max 5 ClientsSystem Software Connecting the INDeX CCM ServerSpecification Wallboard DevicesIntroductionSystem Specification SpecificationLAN Utilisation 38HBK00001SCM - Issue 11 05/01 Limitations15 Agent Systems and below Installation & MaintenanceLimitations Installation & Maintenance38HBK00001SCM - Issue 11 05/01 IntroductionINDeX CCM Client PC Systems above 15 AgentsINDeX CCM Server PC Limitations Installation & Maintenance38HBK00001SCM - Issue 11 05/01 IntroductionLimitations Installation & Maintenance38HBK00001SCM - Issue 11 05/01 IntroductionOverview PC Configuration9. With The above list matches my computer highlighted, press Enter Install Windows NT Server3. Press Enter To setup Windows NT now Server PC - SPC20 Max 20 Clients28. With 2 Installing Windows NT Networking selected, click Next 3. Click to select Accept the License Agreement Install Windows NT Server Service Pack 6aServer PC - SPC20 Max 20 Clients PC ConfigurationInstallation & Maintenance 38HBK00001SCM - Issue 11 05/01Create NTFS Partition using Disk Administrator 7. Click OK 8. From the Confirmation screen, click Yes to continue 6. Click to select Assign Drive Letter, and select letter E11. Click OK 14. Click OK to initiate system shutdown Install Display Adapter 7. Click Install NIC Driver Install EtherLink PCI Network Interface Carda Run the Pre-installation Program 5. Click NIC Software 6. Click NIC Drivers and Diagnosticsc Connect the NIC to the Network Changing a Server/Client PC to TCP/IP TCP/IP Networking Setup4. Click Properties IPX/SPX Frame Type Networking SetupInstall ADR OnStream Tape Drive 9. With Install and Start Service selected, click OK Install Advantech PCI Wallboard Comms CardJumper Settings Install Microsoft SQL 8. Enter the “10 digit CD Key” and then click OK to proceed 11. Click Browse associated with Data Files Install Microsoft SQL 7.0 Service Pack IT IS HIGHLY RECOMMENDED TO RESTART THE PC Install ODBC Open Database ConnectivityWindows NT Server Modifications Regional SettingsGuest Account Event Log Settings Sharing the Hard Drives Create NTFS Partition using Disk Administrator Server PC Setup - SPC5/107. Click Yes to save the changes 10. With Create partition of size in MB 1000 highlighted, press Enter Client PC Setup Windows NT - WorkstationInstall Windows NT 4.0 Workstation 26. With 2 Installing Windows NT Networking selected, click NextWindows NT Workstation 4.0 Modifications Install Service Pack 6aSharing INDeX CCM Map Network DriveSharing INDeX Taskbar Install ODBCInstall Display Adapter Format Hard Drive Client PC Setup WindowInstall Windows 5. Select Install the most common components recommended, click NextInstall Display Adapter Windows 98 ModificationsRegional Settings 7. Click Install NIC Driver 1. Run the Pre-installation ProgramInstall EtherLink PCI Network Interface Card 5. Click NIC Software 6. Click NIC Drivers and Diagnostics3. Connect the NIC to the Network TCP/IP Networking setup3. Click IPX/SPX compatible Protocol, click Properties Network IPX Frame TypeMap Network Drive Sharing INDeX CCMSharing INDeX Taskbar Install ODBCRegional Settings Client PC Setup WindowsInstall Service Pack Windows 2000 Modifications2. From the Control panel, open Users and Passwords Guest AccountsEvent Log Settings Sharing INDeX CCM Install Display AdapterInstall ODBC Map Network DriveIntegration of INDeX CCM with INDeX Voice Manager Install INDeX CCM ApplicationsOverview IT IS HIGHLY RECOMMENDED TO RESTART THE PC ONCE THE INDeX CCM on Standalone Server PCClient PC INDeX CCM on Server PC/Client PCServer PC IT IS HIGHLY RECOMMENDED TO RESTART THE PCs ONCE THE38HBK00001SCM - Issue 11 05/01 INDeX CCM Server ApplicationsInstall INDeX CCM Applications Installation & MaintenanceINDeX CCM Server Applications Install INDeX CCM ApplicationsInstallation & Maintenance 38HBK00001SCM - Issue 11 05/01System Status 8. Select the required Server Components and then click Next to proceed to the following screen INDeX CCM applications PC, requires a MINIMUM of 64MB of RAM INDeX CCM Client ApplicationsINDeX CCM Server Applications Install INDeX CCM ApplicationsInstallation & Maintenance 38HBK00001SCM - Issue 11 05/017. Click Next to the following screen INDeX Delta Server INDeX Wallboard ServerThis feature has been introduced for the German Market 38HBK00001SCM - Issue 11 05/01 INDeX Access ManagerInstall INDeX CCM Applications Installation & MaintenanceAlternatively INDeX Report ManagerINDeX Taskbar INDeX Networked AdministrationINDeX Call Centre View INDeX CCM Server Applications Install INDeX CCM ApplicationsInstallation & Maintenance 38HBK00001SCM - Issue 11 05/01INDeX Report Client INDeX Wallboard Client INDeX Wallboard Server/Client Trouble ShootingINDeX CCM Installation INDeX CCM Client applicationsOverview Change Server PC NameServer PC Change Server PC NameRegistering Server SQL Server 3. Click Add and then click Next to proceed Changing the ODBC Settings 3. Select the SDXArichiver and then click Configure Client PC Windows Client PC Windows NT WorkstationINDeX Call Centre View Database Transfer PC UpgradeINDeX Taskbar Login Data Transfer INDeX Wallboard Server Database TransferRestoring a Database Administering DatabaseBacking Up and Restoring Overview Backing Up a DatabaseDatabase - Complete Creating Database Backup2. Highlight the Server item i.e. ARCHIVERSQL in the above screen on the explorer tree and then from Tools menu, select Backup Database, the following screen appears Database - Differential Installation & Maintenance Automatic BackupAdministering Database Creating Database Backup4. Click to select Enabled, click Apply and then OK On the Destination Windows NT PC Backup to a Remote Device4. Click to clear User Must Change Password at Next Login On the Source SQL Server PCConfigure MSSQLServer Service Configure the NTFS DriveRestoring a Database Backup This section details the procedure that is required to restore the database from the Expand a Database Restoring a Database to a Different PC3. Click using the right hand mouse button SDXArchiver and then select Properties, the following screen appears Naming Directory Numbers INDeX Telephone SystemRequirements Agent Licence PackAgent Statistics for Group ReportingINDeX-Net in the Contact Centre Environment Call Centre View and Wallboard ManagerINDeX Report Manager Trunk Statistics forInternal Tie Line Tie Line StatisticsExternal Calls To/From Remote Tie Line Power Supply Wallboard Installation and MaintenanceInstallation HousingCeiling Mounting Wall MountingNetwork Addressing RS485 Serial Connection6 Pin Mini-DIN Additional EquipmentConnection Details Socket ViewWallboard Terminal Box RJ45 Connector Pin Out Details Periodic Maintenance and InspectionSerial Connection & Dip-Switch Details Cleaning Display ScreenBaud Rate Network AddressTest Functions Ground Loops RS485 Communication SystemsPower Supply Wall MountingInstallation HousingCeiling Mounting Installation & Maintenance Serial Connection and ConfigurationDip-switch Number Wallboard Installation and MaintenanceBaud Rate Wallboard Installation and MaintenanceInstallation & Maintenance 38HBK00001SCM - Issue 11 05/01RS485 System WiringCleaning Display Screen Periodic Maintenance & InspectionLed Illumination Test Inspection Led Matrix Scanning Inspection38HBK00001SCM - Issue 11 05/01 Remote Connection AccessRemote Connection Access Installation & MaintenanceOverview Remote Connection AccessInstallation & Maintenance 38HBK00001SCM - Issue 11 05/01Overview Remote Connection AccessInstallation & Maintenance 38HBK00001SCM - Issue 11 05/01There will usually be only one RAS Capable device Configuring RAS On Server PCAllow any authentication including clear text 14. Uncheck Assign network number to all IPX clients, click OK 4. Click to clear User Must Change Password at Next Login Create a RAS User10. Click to select Grant dialin permission to user and Set By Caller Install Windows NT Service Pack 6aDisabling RAS at Startup Enabling RAS at Startup9. Click No, do not dial Configuring Dial Up Networking On Client PC Windows NT Workstation Install Windows NT Service Pack 6a 10. Uncheck Assign network number to all IPX clients, click OKAllow any authentication including clear text Adding Phone Number Using Dial-Up NetworkingAdding a New Connection Configuring Dial-Up Networking On Client PC WindowsUsing the Dial-Up Networking Index Configuring Dial-Up Networking On Client PC WindowsInstallation & Maintenance 38HBK00001SCM - Issue 11 05/01Copyright 2001 Avaya Avaya Global SME Solutions Sterling Court