Avaya 38HBK00001SCM manual INDeX Telephone System, Requirements, Agent Licence Pack

INDeX Telephone System Requirements

INDeX Telephone System

Requirements

This section assumes that the installer is familiar with the basic programming of the

INDeX Telephone System and the INDeX Programming manual is available.

–INDeX Telephone System Software must be Level 8.0+.

–When using INDeX CCM applications, you can only use INDeX 2050/DT5 Handsets with ACD Agents logged on and Turret devices. However INDeX Report Client obtains information on all devices.

–Server Licence numbers for INDeX applications are:

Server Licence No.	INDeX CCM application
23	INDeX Call Centre View
24	INDeX Wallboard Server
25	INDeX Archiver
27	INDeX Report Client
28	INDeX Report Designer
29	Agent Numbers (5)
30	Agent Number (1)

Agent Licence Pack

The relevant agent Licence pack is required if information on individual agent's status and activity is to be displayed on INDeX Call Centre View screens as well as Wallboard devices.

The relevant agent Licence pack is required if information on individual agent's status is to be reported upon by the INDeX Report Manager.

Call Activity is available for all INDeX users without the Agent Licence Pack.

Naming Directory Numbers

Since the INDeX Telephone System programming is reflected within the INDeX Contact Centre Manager applications, it is important to name the directory numbers (i.e. Agents, Groups, Trunks, DDIs, etc).

It is also highly recommended that the directory number names be unique to aid identification of specific directory number within the Standard Reports.

Where directory numbers of a specific type are unnamed, or where more than one directory number as a specific type has the same name, the Standard Reports will group data for those directory numbers as a single entity (e.g. all unnamed agents will be grouped together as a single agent called "No Name", and all DDIs named "Company DDI" will be grouped together as a single DDI called "Company DDI, etc.).

INDeX Contact Centre Modules	Page 90
Installation & Maintenance	38HBK00001SCM - Issue 11 (05/01)