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Avaya 38HBK00001SCM manual Tie Line Statistics, Internal Tie Line

Models: 38HBK00001SCM

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Tie Line Statistics

INDeX Telephone SystemRequirements

Tie Line Statistics

Tie Line Statistics are presented from the perspective of the INDeX Telephone System to which Access Manager/Delta Server is connected.

Statistics for Tie Lines and groups of Tie Line reflect traffic across respective directory numbers (trunk and trunk groups).

Each of the following tables represent a different call category as indicated in top left hand corner (e.g. Internal Answered, Incoming Answered, etc.).

The information in all boxes reflects the effect of the relevant call category on the statistics in each of columns for the call party represented in the rows.

Internal Tie Line

The relevant rows (i.e. Source or Recipient) are dependent upon the direction of the call.

Internal Answered

Status

Presented

Answered

Avg I/C

Lost

Refused

Outgoing

Avg O/G

Internal

Source Agent

Outgoing

N/A

N/A

N/A

N/A

N/A

N/A

N/A

From(+1)

 

 

 

 

 

 

 

 

 

 

Source Tie Line

Outgoing

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

 

 

 

 

 

 

 

 

 

 

Recipient Tie Line

Incoming

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

 

 

 

 

 

 

 

 

 

 

Recipient Agent

Incoming

N/A

N/A

N/A

N/A

N/A

N/A

N/A

To(+1)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Internal Unanswered

Status

Presented

Answered

Avg I/C

Lost

Refused

Outgoing

Avg O/G

Internal

Source Agent

Outgoing

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

 

 

 

 

 

 

 

 

 

 

Source Tie Line

Outgoing

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

 

 

 

 

 

 

 

 

 

 

Recipient Tie Line

Busy

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

 

 

 

 

 

 

 

 

 

 

Recipient Agent

Ringing

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

N/A – Not Applicable; +1 – Incremented by 1;

INDeX Contact Centre Modules

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Installation & Maintenance

38HBK00001SCM - Issue 11 (05/01)

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Avaya 38HBK00001SCM manual Tie Line Statistics, Internal Tie Line
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