Remote Connection Access

Overview

 

 

Remote Connection Access

Overview

Remote Access is available for Contact Centre Modules as an application, giving customers and maintainers the ability to diagnose faults and configure the Contact Centre Modules, INDeX and Voice applications remotely. There are two Remote Access Module options, one is an internal remote access modem which comes preinstalled and preconfigured with both options of CCM Server PC. The other option is an external modem ready for connection to the INDeX CT Server Cassette.

Avaya utilise Microsoft’s RAS (Remote Access Software) to connect to the remote PC, making a virtual network connection between the headquarters' PC and the remote site. This allows the Client applications to be run at the headquarters site as if they were on the LAN. (Response may be slower due to the reduced bandwidth of the connection). In addition, files may be copied to and from the host PC.

The headquarters' PC may be any Windows 95 or Windows NT 4.0 PC configured to run RAS with a Remote Access Module connected, or suitable equivalent modem.

INDeX Contact Centre Modules

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Installation & Maintenance

38HBK00001SCM - Issue 11 (05/01)

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Avaya 38HBK00001SCM manual Remote Connection Access

38HBK00001SCM specifications

The Avaya 38HBK00001SCM is a prominent offering in the realm of communication solutions, designed to enhance collaborative experiences in organizational environments. This device stands at the intersection of innovation, reliability, and performance, making it an essential tool for businesses striving to refine their communication strategies.

One of the main features of the Avaya 38HBK00001SCM is its advanced call handling capabilities. Designed for both efficiency and effectiveness, this device supports a multitude of features including call waiting, call forwarding, and caller ID. It ensures that users can manage incoming and outgoing calls seamlessly, thereby boosting productivity and enhancing customer interactions.

The device also comes equipped with built-in conferencing options, allowing users to connect multiple parties effortlessly. This feature is particularly beneficial for businesses with remote teams, as it fosters a collaborative environment regardless of physical locations. The clarity of audio and video during these conferences ensures that communication remains unobstructed, promoting better decision-making.

Another notable characteristic of the Avaya 38HBK00001SCM is its integration with various technologies like VoIP and IP telephony. This compatibility allows organizations to utilize their existing network infrastructures, reducing the need for additional investments. The device seamlessly connects with other communication platforms, providing businesses with the flexibility to adapt as their needs evolve.

In terms of user interface, the Avaya 38HBK00001SCM is designed with user-friendliness in mind. Its intuitive controls and navigation allow users to access features quickly, minimizing the learning curve for new users. Additionally, the device is equipped with programmable keys, enabling users to customize their experience according to personal preferences.

Security is a paramount consideration in today's digital landscape, and the Avaya 38HBK00001SCM addresses this with robust encryption protocols. This ensures that conversations remain confidential and secure from potential breaches, instilling confidence in users when conducting sensitive discussions.

Furthermore, the device is built to be durable and reliable, suitable for the rigorous demands of a fast-paced business environment. Its sleek design not only enhances aesthetic appeal but also optimizes desk space, making it a practical addition to any workspace.

In summary, the Avaya 38HBK00001SCM stands out due to its rich features, including advanced call handling, conferencing capabilities, and robust security measures. Its seamless integration with various technologies and user-friendly interface further solidify its position as a top choice for businesses seeking to elevate their communication strategies. As organizations continue to adapt to the evolving landscape of work, the Avaya 38HBK00001SCM serves as a dependable partner in achieving their goals.