Avaya 38HBK00001SCM manual Remote Connection Access, Overview, INDeX Contact Centre Modules, Page

Remote Connection Access Overview

Remote Connection Access

Overview

Remote Access is available for Contact Centre Modules as an application, giving customers and maintainers the ability to diagnose faults and configure the Contact Centre Modules, INDeX and Voice applications remotely. There are two Remote Access Module options, one is an internal remote access modem which comes preinstalled and preconfigured with both options of CCM Server PC. The other option is an external modem ready for connection to the INDeX CT Server Cassette.

Avaya utilise Microsoft’s RAS (Remote Access Software) to connect to the remote PC, making a virtual network connection between the headquarters' PC and the remote site. This allows the Client applications to be run at the headquarters site as if they were on the LAN. (Response may be slower due to the reduced bandwidth of the connection). In addition, files may be copied to and from the host PC.

The headquarters' PC may be any Windows 95 or Windows NT 4.0 PC configured to run RAS with a Remote Access Module connected, or suitable equivalent modem.

INDeX Contact Centre Modules	Page 108
Installation & Maintenance	38HBK00001SCM - Issue 11 (05/01)