Index

Configuring Dial–Up Networking On Client PC (Windows 98)

 

 

 

 

Index

C

 

 

Client PC

 

 

Install Windows 98

48

Install Windows NT

43

PC Name

82

Client PC Win98

 

 

Change ODBC Settings

...........

82

Display Adapter

49

Format Drive

48

INDeX CCM

59

Install ODBC

53

IPX/SPX

52

Map Network Drive

53

Modifications

49

Regional Settings

49

TCP/IP

51

Client PC WinNT

 

 

Add Phone Numbers

129

Change ODBC Settings

...........

82

Dial–Up Networking

129

INDeX CCM

59

Install Display Adapter

46, 56

Install ODBC

46, 56

Map Network Drive

45, 56

Modification

44, 54

Configuration

 

 

Client PC Win98

48

Client PC WinNT

43, 54

Server PC

16

D

 

 

Database

 

 

Administer

86

Automatic Backup

90

Backup

86, 87, 92

Expand

96

Restore

86, 94

Transfer

84

Dial–Up Networking

 

 

Client PC Win98

130

Client PC WinNT

127

I

 

 

INDeX CCM Applications

57

INDeX Install Wizard

60

INDeX Telephone System

98

Agent Licence Pack

98

Group Reporting

99

Naming Dns

98

Reporting INDeX Voice Manager

...........................................

100

Requirements

98

Tie Line Statistics

101

INDeX Voice Manager

57

INDeX Wallboard 10

 

 

Ceiling Mount

113

Connection

114

Installation

112

Introduction

112

Maintenance

117

Specification

9

System Wiring

116

Wall Mount

112

INDeX Wallboard 22

 

 

Ceiling Mount

104

Connection

109

External Device

107

Installation

103

Introduction

103

Maintenance

109

RS485 Communication

111

Specification

9

Wall Mount

104

Install

 

 

Display Adapter

46, 49, 56

INDeX Access Manager

68

INDeX Call Centre View

71

INDeX CCM Applications

57

INDeX Delta Server

67

INDeX Networked

 

 

Administration

70

INDeX Report Client

73

INDeX Report Manager

69

INDeX Taskbar

70

INDeX Wallboard Client

74

INDeX Wallboard Server

67

Microsoft SQL 7.0

32

Microsoft SQL 7.0 Service Pack

............................................

35

Network Card

25, 50

ODBC

37, 46, 53, 56

Service Pack 6a

44, 54

Tape Drive

29

Wallboard Comms Card

31

Windows 98

48

L

 

 

LAN Utilisation

10

Limitations

 

 

Above 15 Agents

13

Below 15 Agents

11

M

 

 

Microsoft SQL 7.0

 

 

Service Pack

35

N

 

 

Network Setup (IPX/SPX)

28

Network Setup (TCP/IP)

27

O

 

 

Overview

 

 

Administering Database

86

INDeX CCM Applications

57

INDeX Contact Centre

4

PC Configuration

16

Remote Access Service

118

Server PC Name Change

..........76

P

 

PC Configuration

16

PC Name Change

76

R

 

RAS

 

Server PC

121

Register

 

SQL Server 7.0

77

Remote Access Service

118

S

 

Server PC

 

Change ODBC Settings

80

Client Components

64

Disable RAS

126

Enable RAS

126

INDeX CCM

59

Install Display Adapter

24

Install Network Card

25

Install ODBC

37

Install Tape Drive

29

Install Wallboard Comms Card31

Install Windows NT

17

Microsoft SQL

32

NTFS Disk Partition

21

NTFS DiskPartition

41

PC Name

76

RAS

121

RAS User

124

Server Components

60

Setup IPX/SPX

28

Setup TCP/IP

27

SPC20

17

SPC5/10

41

Upgrade

84

Service Pack 6a

 

Server PC

19

Software Applications

 

Server PC

57

Specification

 

INDeX CCM Server PC

7

System

6

Wallboard Devices

9

Standalone Server PC

58

T

 

Trouble Shooting

75

W

 

Windows NT Modification

 

Event Log

39

Guest Account

38

Regional Settings

38

Sharing Hard Drive

40

INDeX Contact Centre Modules

Page 122

Installation & Maintenance

38HBK00001SCM - Issue 11 (05/01)

Page 122
Image 122
Avaya 38HBK00001SCM manual Index

38HBK00001SCM specifications

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