Avaya 38HBK00001SCM manual Systems above 15 Agents, INDeX CCM Client PC, INDeX CCM Server PC

Introduction Limitations

Systems above 15 Agents

Due to the traffic demands of Contact Centre's above 15 agents, the Report Server and Wallboard Server must reside on a dedicated PC. The product is offered as a complete solution supplied on 2 PC’s, capable of being installed on the customer’s existing LAN. Server Applications require Windows NT4 PC’s, however Client applications are supported on Windows 95/98/2000 in addition to Windows NT4 Workstation.

The INDeX Contact Centre Manager supports the following concurrent supervisor positions:

CCM SPC5: 5 Supervisor (client) Positions

CCM SPC10: 10 Supervisor (client) Positions

CCM SPC20: 20 Supervisor (client) Positions

The INDeX Contact Centre Manager may be installed either with or without an INDeX Voice Manager. When installed without an INDeX Voice Manager the INDeX CCM Server PC is connected directly to one of the INDeX RS232 ports.

Where an INDeX Voice Manager is present, the INDeX CCM Server PC running the server applications is connected via the LAN to the INDeX CT Server Cassette. The other applications run on the supervisors Desktop on either an Avaya supplied CCM Client PC, or an existing Windows 95/98/2000 or Windows NT4 Workstation PC.

The following details where the applications reside:

INDeX CCM Client PC

•INDeX Call Centre View

•INDeX Wallboard Client

•INDeX Report Client

•INDeX Report Designer (Optional)

•INDeX Taskbar

•INDeX Voice Processing applications (if INDeX Voice Manager is present)

INDeX CCM Server PC

•INDeX Report Server

•INDeX Wallboard Server

•INDeX Networked Administration

•INDeX Call Centre View

•INDeX Taskbar

INDeX Contact Centre Modules	Page 11
Installation & Maintenance	38HBK00001SCM - Issue 11 (05/01)