Introduction

System Specification

 

 

 

System Specification

There are three types of INDeX CCM Server hardware platform, the choice is determined by issues such as number of agents, call traffic levels, number of supervisors (Clients) and the retention period for historic data. These Server PC options are:

Option 1

CCM SPC – 5: Supports up to 5 Clients

Option 2

CCM SPC – 10: Supports up to 10 Clients

Option 3

CCM SPC – 20: Supports up to 20 Clients

The Operating System on Server PCs is Windows NT Server 4.0.

The Operating System of the Client PCs can be either Windows NT Workstation 4.0 or Windows 95/98/2000.

Computer Systems

Each Server PC and Client PC must meet the minimum requirements as detailed in this section.

Option 1 Server PC (SPC5): (Supporting Max 5 Clients):

Pentium II 400MHz or higher, with 1 x 10GByte hard disk

Minimum 128MBytes of RAM

Option 2 Server PC (SPC10): : (Supporting Max 10 Clients):

Pentium II 400 MHz or higher, with 1x30 GByte hard disk

Minimum 256 Mbytes of RAM

Backup Device (Optional)

Option 3 Server PC (SPC20): (Supporting Max 20 Clients):

Pentium II 400 MHz or higher, with 1x60 GByte hard disk

Minimum 256 Mbytes of RAM

Backup Device (Optional)

Client PC:

Pentium II 133MHz or higher, with >1GByte hard disk

Minimum 64Mbytes of RAM

Monitor: 15" (or optional 17") SVGA supporting 800x600

Keyboard: Win NT/95/98/2000 Compatible

Floppy Disk Drive A: 3.5" 1.44 Mb high density

CD ROM Drive

Backup Device: On Stream 30GB Digital Drive

Modem (Optional for Remote Access Use)

Expansion Cards

Wallboard Comms Card: Advantech PC-LabCard (Model PCI – 1601A)

Network Card: 3Com EtherLink 10/100Mbps PCI Combo (Model No: 3C905B-

COMBO)

INDeX Contact Centre Modules

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Installation & Maintenance

38HBK00001SCM - Issue 11 (05/01)

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Avaya 38HBK00001SCM manual System Specification, Computer Systems, Expansion Cards

38HBK00001SCM specifications

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