Avaya 38HBK00001SCM Map Network Drive, Install Display Adapter, Install ODBC, Sharing INDeX CCM

PC Configuration Client PC Setup (Windows 2000)

Map Network Drive

Sharing INDeX CCM

1.From the Windows desktop, click (using the right mouse button) my Network Places and select Map Network Drive.

2.Select a Map Drive (e.g. E:).

3.In the Folder section type \\ARCHIVERSQL\C

4.Make sure that the Reconnect at logon is also checked as shown on the screen shown below.

5.Click on Finish.

This enables you to share the INDeX CCM (e.g. INDeX Call Centre View) files.

Sharing INDeX Taskbar

1.From the Windows desktop, click (using the right mouse button) My Network Places and select Map Network Drive.

2.Select a Map Drive (e.g. F:).

3.In the Path Type \\ARCHIVERSQL\SDXSHARE, ensuring Reconnect at logon is also checked.

4.Click on Finish.

Install Display Adapter

Since INDeX CCM applications are designed to use a screen resolution of 800 by 600 pixels, it is necessary to install a third party display adapter driver, which is not installed by default when installing Windows.

To install Display Adapter see “Install Display Adapter” on page 22.

Install ODBC

ODBC provides a link between the database in the Server PC and the Client PC.

To install ODBC, see "Install ODBC (Open Database Connectivity)" on page 33.

Note

If the Server PC name has been changed you must perform the procedures detailed in "Changing the ODBC Settings" on page 74.

You are now ready to install INDeX CCM applications.

INDeX Contact Centre Modules	Page 51
Installation & Maintenance	38HBK00001SCM - Issue 11 (05/01)