Avaya 38HBK00001SCM manual INDeX Wallboard Server, INDeX Delta Server

Install INDeX CCM Applications INDeX CCM Server Applications

INDeX Wallboard Server

1.Once you clicked Install Servers, the Welcome screen appears.

2.Click Next a Restart message screen appears.

3.Click OK to complete the INDeX Wallboard Server installation.

4.Click Finish.

When installing more than one Server Component there is a 2-minute time delay between each Server application.

INDeX Delta Server

With the installation of the INDeX Wallboard Server complete, the Delta Server Welcome screen appears to indicate the start of the INDeX Delta Server installation program:

1.From the Welcome screen, click Next to commence the installation, the following screen appears:

.

2.If you do not wish to view the Agent details in any of the INDeX CCM applications (i.e. Call Centre View, Wallboard Server, Report Client) you must click No.

3.If you wish to view the Agent details in any of the INDeX CCM applications (i.e. Call Centre View) you must click Yes.

Note

This feature has been introduced for the German Market.

4.When the Installation Completed screen appears, click Finish to complete the INDeX Delta Server installation.

When installing more than one Server Component there is a 2-minute time delay between each Server application.

INDeX Contact Centre Modules	Page 62
Installation & Maintenance	38HBK00001SCM - Issue 11 (05/01)