INDeX Contact Centre Modules
Installation & Maintenance
38HBK00001SCM - Issue 11 05/01
Contents
Contents
Installation & Maintenance
INDeX Taskbar
INDeX Telephone System INDeX Access Manager INDeX Delta Server
Introduction
Overview
Overview
Installation & Maintenance
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Introduction
Option 2 Server PC SPC10 Supporting Max 10 Clients
System Specification
Computer Systems
Option 1 Server PC SPC5 Supporting Max 5 Clients
System Software
Connecting the INDeX CCM Server
Specification
Wallboard Devices
IntroductionSystem Specification
Specification
LAN Utilisation
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Limitations
15 Agent Systems and below
Installation & Maintenance
Limitations
Installation & Maintenance
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Introduction
Systems above 15 Agents
INDeX CCM Client PC
INDeX CCM Server PC
Limitations
Installation & Maintenance
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Introduction
Limitations
Installation & Maintenance
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Introduction
Overview
PC Configuration
9. With The above list matches my computer highlighted, press Enter
Install Windows NT Server
3. Press Enter To setup Windows NT now
Server PC - SPC20 Max 20 Clients
28. With 2 Installing Windows NT Networking selected, click Next
3. Click to select Accept the License Agreement
Install Windows NT Server Service Pack 6a
Server PC - SPC20 Max 20 Clients
PC Configuration
Installation & Maintenance
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Create NTFS Partition using Disk Administrator
6. Click to select Assign Drive Letter, and select letter E
7. Click OK 8. From the Confirmation screen, click Yes to continue
11. Click OK
14. Click OK to initiate system shutdown
Install Display Adapter
7. Click Install NIC Driver
Install EtherLink PCI Network Interface Card
a Run the Pre-installation Program
5. Click NIC Software 6. Click NIC Drivers and Diagnostics
c Connect the NIC to the Network
Changing a Server/Client PC to TCP/IP
TCP/IP Networking Setup
4. Click Properties
IPX/SPX Frame Type Networking Setup
Install ADR OnStream Tape Drive
Install Advantech PCI Wallboard Comms Card
9. With Install and Start Service selected, click OK
Jumper Settings
Install Microsoft SQL
8. Enter the “10 digit CD Key” and then click OK to proceed
11. Click Browse associated with Data Files
Install Microsoft SQL 7.0 Service Pack
IT IS HIGHLY RECOMMENDED TO RESTART THE PC
Install ODBC Open Database Connectivity
Regional Settings
Windows NT Server Modifications
Guest Account
Event Log Settings
Sharing the Hard Drives
Create NTFS Partition using Disk Administrator
Server PC Setup - SPC5/10
7. Click Yes to save the changes
10. With Create partition of size in MB 1000 highlighted, press Enter
Client PC Setup Windows NT - Workstation
Install Windows NT 4.0 Workstation
26. With 2 Installing Windows NT Networking selected, click Next
Windows NT Workstation 4.0 Modifications
Install Service Pack 6a
Sharing INDeX CCM
Map Network Drive
Install ODBC
Sharing INDeX Taskbar
Install Display Adapter
Format Hard Drive
Client PC Setup Window
Install Windows
5. Select Install the most common components recommended, click Next
Windows 98 Modifications
Install Display Adapter
Regional Settings
7. Click Install NIC Driver
1. Run the Pre-installation Program
Install EtherLink PCI Network Interface Card
5. Click NIC Software 6. Click NIC Drivers and Diagnostics
3. Connect the NIC to the Network
TCP/IP Networking setup
3. Click IPX/SPX compatible Protocol, click Properties
Network IPX Frame Type
Map Network Drive
Sharing INDeX CCM
Sharing INDeX Taskbar
Install ODBC
Regional Settings
Client PC Setup Windows
Install Service Pack
Windows 2000 Modifications
Guest Accounts
2. From the Control panel, open Users and Passwords
Event Log Settings
Sharing INDeX CCM
Install Display Adapter
Install ODBC
Map Network Drive
Install INDeX CCM Applications
Integration of INDeX CCM with INDeX Voice Manager
Overview
IT IS HIGHLY RECOMMENDED TO RESTART THE PC ONCE THE
INDeX CCM on Standalone Server PC
Client PC
INDeX CCM on Server PC/Client PC
Server PC
IT IS HIGHLY RECOMMENDED TO RESTART THE PCs ONCE THE
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INDeX CCM Server Applications
Install INDeX CCM Applications
Installation & Maintenance
INDeX CCM Server Applications
Install INDeX CCM Applications
Installation & Maintenance
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System Status
8. Select the required Server Components and then click Next to proceed to the following screen
INDeX CCM applications PC, requires a MINIMUM of 64MB of RAM
INDeX CCM Client Applications
INDeX CCM Server Applications
Install INDeX CCM Applications
Installation & Maintenance
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7. Click Next to the following screen
INDeX Wallboard Server
INDeX Delta Server
This feature has been introduced for the German Market
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INDeX Access Manager
Install INDeX CCM Applications
Installation & Maintenance
Alternatively
INDeX Report Manager
INDeX Taskbar
INDeX Networked Administration
INDeX Call Centre View
INDeX CCM Server Applications
Install INDeX CCM Applications
Installation & Maintenance
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INDeX Report Client
INDeX Wallboard Client
INDeX Wallboard Server/Client
Trouble Shooting
INDeX CCM Installation
INDeX CCM Client applications
Overview
Change Server PC Name
Server PC
Change Server PC Name
Registering Server SQL Server
3. Click Add and then click Next to proceed
Changing the ODBC Settings
3. Select the SDXArichiver and then click Configure
Client PC Windows
Client PC Windows NT Workstation
INDeX Call Centre View Database Transfer
PC Upgrade
INDeX Taskbar Login Data Transfer
INDeX Wallboard Server Database Transfer
Restoring a Database
Administering Database
Backing Up and Restoring Overview
Backing Up a Database
Database - Complete
Creating Database Backup
2. Highlight the Server item i.e. ARCHIVERSQL in the above screen on the explorer tree and then from Tools menu, select Backup Database, the following screen appears
Database - Differential
Installation & Maintenance
Automatic Backup
Administering Database
Creating Database Backup
4. Click to select Enabled, click Apply and then OK
On the Destination Windows NT PC
Backup to a Remote Device
4. Click to clear User Must Change Password at Next Login
On the Source SQL Server PC
Configure MSSQLServer Service
Configure the NTFS Drive
Restoring a Database Backup
This section details the procedure that is required to restore the database from the
Expand a Database
Restoring a Database to a Different PC
3. Click using the right hand mouse button SDXArchiver and then select Properties, the following screen appears
Naming Directory Numbers
INDeX Telephone System
Requirements
Agent Licence Pack
Agent Statistics for
Group Reporting
INDeX-Net in the Contact Centre Environment
Call Centre View and Wallboard Manager
INDeX Report Manager
Trunk Statistics for
Internal Tie Line
Tie Line Statistics
External Calls To/From Remote Tie Line
Power Supply
Wallboard Installation and Maintenance
Installation
Housing
Ceiling Mounting
Wall Mounting
Network Addressing
RS485 Serial Connection
6 Pin Mini-DIN
Additional Equipment
Connection Details
Socket View
Wallboard Terminal Box RJ45 Connector Pin Out Details
Periodic Maintenance and Inspection
Serial Connection & Dip-Switch Details
Cleaning Display Screen
Network Address
Baud Rate
Test Functions
Ground Loops
RS485 Communication Systems
Power Supply
Wall Mounting
Installation
Housing
Ceiling Mounting
Installation & Maintenance
Serial Connection and Configuration
Dip-switch Number
Wallboard Installation and Maintenance
Baud Rate
Wallboard Installation and Maintenance
Installation & Maintenance
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RS485
System Wiring
Cleaning Display Screen
Periodic Maintenance & Inspection
Led Illumination Test Inspection
Led Matrix Scanning Inspection
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Remote Connection Access
Remote Connection Access
Installation & Maintenance
Overview
Remote Connection Access
Installation & Maintenance
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Overview
Remote Connection Access
Installation & Maintenance
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There will usually be only one RAS Capable device
Configuring RAS On Server PC
Allow any authentication including clear text
14. Uncheck Assign network number to all IPX clients, click OK
4. Click to clear User Must Change Password at Next Login
Create a RAS User
10. Click to select Grant dialin permission to user and Set By Caller
Install Windows NT Service Pack 6a
Enabling RAS at Startup
Disabling RAS at Startup
9. Click No, do not dial
Configuring Dial Up Networking On Client PC Windows NT Workstation
10. Uncheck Assign network number to all IPX clients, click OK
Install Windows NT Service Pack 6a
Allow any authentication including clear text
Adding Phone Number
Using Dial-Up Networking
Adding a New Connection
Configuring Dial-Up Networking On Client PC Windows
Using the Dial-Up Networking
Index
Configuring Dial-Up Networking On Client PC Windows
Installation & Maintenance
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