Avaya 38HBK00001SCM manual Limitations, Agent Systems and below, Introduction, Page

Introduction Limitations

Limitations

15 Agent Systems and below

The INDeX Contact Centre Manager comprises a suite of tightly integrated Contact Centre Modules installed on an INDeX CCM Server PC platform running Windows NT4. The INDeX Contact Centre Manager may be installed either with or without an INDeX Voice Manager. When installed without the INDeX Voice Manager, the INDeX Contact Centre Manager may be connected directly to one of the INDeX RS232 ports. Where INDeX Voice Manager is present, the INDeX Contact Centre Manager is connected via the LAN to the INDeX CT Server Cassette. The following lists the Contact Centre modules included within the INDeX Contact Centre Manager which are designed to run concurrently on the INDeX CCM Server PC: -

CCM Server PC

•INDeX Call Centre View.

•INDeX Wallboard Server.

•INDeX Report Server and Client.

•INDeX Report Designer (optional).

•INDeX Taskbar.

•INDeX Networked Administrator.

•INDeX Voice Processing Administration (if INDeX Voice Manager is present).

The following diagram shows the INDeX Contact Centre Manager connectivity, for systems of 15 agents and below, supplied on a standalone PC from Avaya without an INDeX Voice Manager.

INDeX Contact Centre Modules	Page 9
Installation & Maintenance	38HBK00001SCM - Issue 11 (05/01)