Contents

Contents

 

INDeX Contact Centre Modules

1

Introduction

3

Overview

3

System Specification

5

Limitations

9

PC Configuration

14

Overview

14

Server PC – SPC20 (Max 20 Clients)

15

Server PC Setup – SPC5/10

37

Client PC Setup (Windows NT – Workstation)

39

Client PC Setup (Window 98)

43

Client PC Setup (Windows 2000)

49

Install INDeX CCM Applications

52

Overview

52

Integration of INDeX CCM with INDeX Voice Manager

52

INDeX CCM on Standalone Server PC

53

INDeX CCM on Server PC/Client PC

54

INDeX CCM Server Applications

55

Trouble Shooting

70

Change Server PC Name

71

Overview

71

Server PC

71

Client PC (Windows NT Workstation)

76

Client PC (Windows 98)

76

PC Upgrade

77

Overview

77

INDeX Wallboard Server Database Transfer

77

INDeX Call Centre View Database Transfer

77

INDeX Taskbar Login Data Transfer

77

Administering Database

78

Backing Up and Restoring Overview

78

Creating Database Backup

79

Restoring a Database Backup

86

Restoring a Database to a Different PC

88

Expand a Database

88

INDeX Telephone System

90

Requirements

90

Wallboard Installation and Maintenance

95

INDeX Wallboard 22

95

INDeX Wallboard 10

102

Remote Connection Access

108

Overview

108

Configuring RAS On Server PC

111

Configuring Dial Up Networking On Client PC (Windows NT Workstation)

117

Configuring Dial–Up Networking On Client PC (Windows 98)

120

Index

122

INDeX Contact Centre Modules

Page 2

Installation & Maintenance

38HBK00001SCM - Issue 11 (05/01)

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Avaya 38HBK00001SCM manual Contents

38HBK00001SCM specifications

The Avaya 38HBK00001SCM is a prominent offering in the realm of communication solutions, designed to enhance collaborative experiences in organizational environments. This device stands at the intersection of innovation, reliability, and performance, making it an essential tool for businesses striving to refine their communication strategies.

One of the main features of the Avaya 38HBK00001SCM is its advanced call handling capabilities. Designed for both efficiency and effectiveness, this device supports a multitude of features including call waiting, call forwarding, and caller ID. It ensures that users can manage incoming and outgoing calls seamlessly, thereby boosting productivity and enhancing customer interactions.

The device also comes equipped with built-in conferencing options, allowing users to connect multiple parties effortlessly. This feature is particularly beneficial for businesses with remote teams, as it fosters a collaborative environment regardless of physical locations. The clarity of audio and video during these conferences ensures that communication remains unobstructed, promoting better decision-making.

Another notable characteristic of the Avaya 38HBK00001SCM is its integration with various technologies like VoIP and IP telephony. This compatibility allows organizations to utilize their existing network infrastructures, reducing the need for additional investments. The device seamlessly connects with other communication platforms, providing businesses with the flexibility to adapt as their needs evolve.

In terms of user interface, the Avaya 38HBK00001SCM is designed with user-friendliness in mind. Its intuitive controls and navigation allow users to access features quickly, minimizing the learning curve for new users. Additionally, the device is equipped with programmable keys, enabling users to customize their experience according to personal preferences.

Security is a paramount consideration in today's digital landscape, and the Avaya 38HBK00001SCM addresses this with robust encryption protocols. This ensures that conversations remain confidential and secure from potential breaches, instilling confidence in users when conducting sensitive discussions.

Furthermore, the device is built to be durable and reliable, suitable for the rigorous demands of a fast-paced business environment. Its sleek design not only enhances aesthetic appeal but also optimizes desk space, making it a practical addition to any workspace.

In summary, the Avaya 38HBK00001SCM stands out due to its rich features, including advanced call handling, conferencing capabilities, and robust security measures. Its seamless integration with various technologies and user-friendly interface further solidify its position as a top choice for businesses seeking to elevate their communication strategies. As organizations continue to adapt to the evolving landscape of work, the Avaya 38HBK00001SCM serves as a dependable partner in achieving their goals.