Avaya 38HBK00001SCM Contents, INDeX Contact Centre Modules, Page, Installation & Maintenance

Contents

Contents
INDeX Contact Centre Modules	1
Introduction	3
Overview	3
System Specification	5
Limitations	9
PC Configuration	14
Overview	14
Server PC – SPC20 (Max 20 Clients)	15
Server PC Setup – SPC5/10	37
Client PC Setup (Windows NT – Workstation)	39
Client PC Setup (Window 98)	43
Client PC Setup (Windows 2000)	49
Install INDeX CCM Applications	52
Overview	52
Integration of INDeX CCM with INDeX Voice Manager	52
INDeX CCM on Standalone Server PC	53
INDeX CCM on Server PC/Client PC	54
INDeX CCM Server Applications	55
Trouble Shooting	70
Change Server PC Name	71
Overview	71
Server PC	71
Client PC (Windows NT Workstation)	76
Client PC (Windows 98)	76
PC Upgrade	77
Overview	77
INDeX Wallboard Server Database Transfer	77
INDeX Call Centre View Database Transfer	77
INDeX Taskbar Login Data Transfer	77
Administering Database	78
Backing Up and Restoring Overview	78
Creating Database Backup	79
Restoring a Database Backup	86
Restoring a Database to a Different PC	88
Expand a Database	88
INDeX Telephone System	90
Requirements	90
Wallboard Installation and Maintenance	95
INDeX Wallboard 22	95
INDeX Wallboard 10	102
Remote Connection Access	108
Overview	108
Configuring RAS On Server PC	111
Configuring Dial Up Networking On Client PC (Windows NT Workstation)	117
Configuring Dial–Up Networking On Client PC (Windows 98)	120
Index	122

INDeX Contact Centre Modules	Page 2
Installation & Maintenance	38HBK00001SCM - Issue 11 (05/01)