Avaya 38HBK00001SCM manual INDeX CCM on Server PC/Client PC

Install INDeX CCM Applications INDeX CCM on Server PC/Client PC

INDeX CCM on Server PC/Client PC

For a Server PC/Client PC scenario the required INDeX CCM applications are:

Server PC:

1.INDeX Access Manager

2.INDeX Delta Server

3.INDeX Taskbar

4.INDeX Network Administrator

5.INDeX Report Manager

6.INDeX Wallboard Server

Client PC:

1.INDeX Taskbar

2.INDeX Report Client

3.INDeX Wallboard Client

4.INDeX Call Centre View

5.INDeX Network Administrator

If integrating INDeX CCM with INDeX Voice Manager, follow the procedures detailed in "Integration of INDeX CCM with INDeX Voice Manager" on page 52, when installing the Access Manager.

After having installed all the Server and Client Components:

1.from the INDeX Install Wizard, click Finish to end the INDeX Install Wizard. Restart the PC.

2.ensure that all the files copied to Windows NT are up to the Service Pack 6a level, by installing Service Pack 6a AGAIN as detailed in “Install Windows NT Server Service Pack 6a” on page 17.

When installing more than one Server Components there is a 2-minute time delay between each Server application.

IT IS HIGHLY RECOMMENDED TO RESTART THE PCs ONCE THE

INSTALLATION OF THE INDEX CCM APPLICATIONS IS COMPLETE.

Note 1:

After starting up the Server PC, it is necessary to Logon to it. This should be done no sooner than 10 seconds after the Logon prompt is displayed.

Note 2:

After Logging onto a newly started Server PC, INDeX Taskbar, INDeX Access Manager, INDeX Delta Server, Document Agent Server and INDeX Archiver will all start automatically. These are all timed starts and this will take 1-2 minutes.

INDeX Contact Centre Modules	Page 54
Installation & Maintenance	38HBK00001SCM - Issue 11 (05/01)