Avaya 38HBK00001SCM manual Install INDeX CCM Applications, Overview

Install INDeX CCM Applications Overview

Install INDeX CCM Applications

Overview

This section describes the procedures of installing the software for the INDeX Contact Centre suite. The installation procedure is divided into the following steps, which must be performed:

1.Install INDeX CCM applications.

2.Setting SQL Server Configuration Information.

3.Install Windows NT Service Pack 6a.

Note

Once you have completed the installation of the INDeX CCM, ensure you REINSTALL Windows NT Service Pack 6a, as detailed “Install Windows NT Server Service Pack 6a” on page 17

Integration of INDeX CCM with INDeX Voice Manager

To integrate INDeX CCM with INDeX Voice Manager, there must only be one Access Manager running within the system. In this case, the Access Manager must reside on the Server Cassette.

For the installation of the INDeX Voice Manager, refer to the "INDeX Voice Manager Installation and Maintenance Manual".

Since the Access Manager resides within the Server Cassette, to integrate INDeX CCM with INDeX Voice Manager, you need to Disable the INDeX Access Manager Service residing in the INDeX CCM Server PC.

1.After the INDeX CCM Server PC is restarted, from the Windows NT taskbar, click Start, point to Settings and select Control Panel.

2.From the Control Panel options open, Services.

3.Select the INDeX Access Manager and then click Stop.

4.Click Yes to agree to stop the service.

5.With the INDeX Access Manager selected, click Startup.

6.From Service screen, click to select Disable as the Startup Type and then click OK.

7.From Services screen, click Close and then exit Control Panel.

Note

To enable the INDeX Access Manager Service, set the Startup Type to Automatic and then restart the PC.

INDeX Contact Centre Modules	Page 52
Installation & Maintenance	38HBK00001SCM - Issue 11 (05/01)