Avaya 38HBK00001SCM manual INDeX CCM on Standalone Server PC

Install INDeX CCM Applications INDeX CCM on Standalone Server PC

INDeX CCM on Standalone Server PC

The required INDeX CCM applications are:

1.INDeX Access Manager

2.INDeX Delta Server

3.INDeX Wallboard Server

4.INDeX Report Manager

5.INDeX Taskbar

6.INDeX Network Administrator

7.INDeX Call Centre View

If integrating INDeX CCM with INDeX Voice Manager, follow the procedures detailed in "Integration of INDeX CCM with INDeX Voice Manager" on page 52, when installing the Access Manager.

When installing more than one Server Components there is a 2-minute time delay between each Server application.

After having installed all the Server and Client Components:

1.from the INDeX Install Wizard, click Finish to end the INDeX Install Wizard. Restart the PC.

2.ensure that all the files copied to Windows NT are up to the Service Pack 6a level, by installing Service Pack 6a AGAIN as detailed in “Install Windows NT Server Service Pack 6a” on page 17.

IT IS HIGHLY RECOMMENDED TO RESTART THE PC ONCE THE

INSTALLATION OF THE INDEX CCM APPLICATIONS IS COMPLETE.

Note 1:

After starting up the Server PC, it is necessary to Logon to it. This should be done no sooner than 10 seconds after the Logon prompt is displayed.

Note 2:

After Logging onto a newly started Server PC, INDeX Taskbar, INDeX Access Manager, INDeX Delta Server, Document Agent Server and INDeX Archiver will all start automatically. These are all timed starts and this will take 1-2 minutes.

INDeX Contact Centre Modules	Page 53
Installation & Maintenance	38HBK00001SCM - Issue 11 (05/01)