Avaya 38HBK00001SCM manual TCP/IP Networking Setup, Changing a Server/Client PC to TCP/IP

PC Configuration Server PC – SPC20 (Max 20 Clients)

TCP/IP Networking Setup

The process of configuring the INDeX CCM Server PC to use TCP/IP consists of the following stages.

1.Check the TCP/IP settings required, these should be supplied by the customer Network Manager, for example:

–IP Address.

–Subnet mask.

–Default gateway.

2.Re-configure Server/Client PC to TCP/IP.

3.Allow the Server PC and Client PCs to restart and then check the connection.

Changing a Server/Client PC to TCP/IP

The following process may require you to have the original Windows NT4 Server/Workstation CD available. It will also require the PC to be restarted after completion. The following procedure applies to both Server PC and the Windows NT Client PC.

1.Right-click the Network Neighborhood icon and select Properties.

2.Click the Adapters tab to check that the PC's network card is listed.

–If the network card is not shown, refer to the manufacturers supplied information for correct installation.

3.Click the Protocols tab. Check that TCP/IP Protocol is shown. If not shown then use the process below to install the protocol.

–Click on Add and select TCP/IP Protocol. After installation, the list of protocols should include TCP/IP Protocol.

4.Click the Bindings tab, then return to the Protocols tab.

5.Highlight TCP/IP Protocol and click Properties. Add the settings specified by the customer's Network Manager and then click on OK.

6.Click OK and allow the PC to restart.

INDeX Contact Centre Modules	Page 25
Installation & Maintenance	38HBK00001SCM - Issue 11 (05/01)