Avaya 38HBK00001SCM Client PC Setup Windows, Install Service Pack, Windows 2000 Modifications

PC Configuration Client PC Setup (Windows 2000)

Client PC Setup (Windows 2000)

This section details the Client PC configuration as follows:

•Install Windows 2000 Service Pack 1.

•Windows 2000 modifications for INDeX CCM applications.

•Map Network Drive

•Install Display Adapter.

•Install ODBC.

Install Service Pack 1

Alteration to Windows 2000's configuration including the addition of software mean that the Service Pack (containing Microsoft bug fixes) needs to be reapplied.

Follow the instructions on your Windows 2000 disk to re-install the service pack.

Windows 2000 Modifications

To be able to install and run the INDeX CCM application it is essential to modify

Windows 2000 as detailed in this section.

Perform the following procedures as detailed in:

•Regional Settings as detailed below

•Guest Account as detailed on page 50

•Event Log Settings as detailed on page 50

•Install EtherLink PCI Network Interface Card as detailed on page 23 and the relevant Network setup as required

Regional Settings

The Regional Settings need to be changed from the default installation settings which are usually English (United States).

1.From the Windows Taskbar, click Start, point to Settings and select Control Panel.

2.From the Control Panel, open Regional Options.

3.From the General Tab select English (United Kingdom), click Apply and then click on Ok.

INDeX Contact Centre Modules	Page 49
Installation & Maintenance	38HBK00001SCM - Issue 11 (05/01)