Avaya 38HBK00001SCM manual LAN Utilisation

Introduction System Specification

LAN Utilisation

The following results should be interpreted for each customer Network. Use this only as a guideline.

The network of 1 Server and 9 Clients was defined as follows:

10 Base-T Ethernet: max. capacity (i.e. 100%) = 1220Kbytes/sec = 9.76Mbits/sec

The LAN was made up of three 8-port Hubs up-linked together.

INDeX Call Centre View Individual Start-Up Results

No. of Clients	Average Utilisation	Peak Utilisation
	(No Activity)
1	0.5%	5%
2	0.7%	12%
3	1.2%	18%
4	1.5%	24%
5	1.7%	30%
6	2.0%	32%
7	2.3%	36%
8	2.7%	40%
9	3.0%	45%

From the results the following was concluded:

–Peak approx.: 4 to 6% greater as each client is logged on.

–Utilisation peaks at approx.: 63% if all statistics are reset with 9 clients logged on running INDeX Call Centre View and INDeX Wallboard Client.

–Log-off peak: 0.5%.

Call Loading/Utilisation Results

Duration	Call Load	No. of Agents	Average	Peak Utilisation
	Calls/hour		Utilisation
15 min	10200	70	30%	45%
15 min	8500	70	30%	42%
15 min	6200	70	22%	38%
15 min	4500	70	20%	34%

INDeX Contact Centre Modules	Page 8
Installation & Maintenance	38HBK00001SCM - Issue 11 (05/01)