PC Configuration

Client PC Setup (Window 98)

 

 

 

Map Network Drive

Sharing INDeX CCM

1.From the Windows 98 desktop, click (using the right mouse button) Network Neighborhood and select Map Network Drive.

2.Select a Map Drive (e.g. E:), in the Path Type \\ARCHIVERSQL\C, ensuring Reconnect at logon is also checked as shown on the following screen:

3. Click OK.

This enables you to share the INDeX CCM (e.g. INDeX Call Centre View) files.

Sharing INDeX Taskbar

1.From the Windows 98 desktop, click (using the right mouse button) Network Neighborhood and select Map Network Drive.

2.Select a Map Drive (e.g. F:), in the Path Type \\ARCHIVERSQL\SDXSHARE, ensuring Reconnect at logon is also checked as shown on the following screen:

3. Click OK.

This enables you to share the INDeX Taskbar files.

Install ODBC

ODBC provides a link between the database in the Server PC and the Client PC.

To install ODBC see "Install ODBC (Open Database Connectivity)" on page 33.

Note

If the Server PC name has been changed you must perform the procedures detailed in "Changing the ODBC Settings" on page 74.

You are now ready to install INDeX CCM applications.

INDeX Contact Centre Modules

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Installation & Maintenance

38HBK00001SCM - Issue 11 (05/01)

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Avaya 38HBK00001SCM manual Sharing INDeX CCM, Sharing INDeX Taskbar

38HBK00001SCM specifications

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